Text messages are delayed sending and receiving

  • 3 January 2018
  • 67 replies

Userlevel 2

When I receive a text message, I often get it and it shows 5+ minutes old. Its even been in excess of a day - this when I have plenty of signal and can make voice calls and use data without issue. I use the standard stock Messaging app. I also have delays sending messages. It spins and spins and a reboot rarely helps.

I'm using a S5. I deleted all the messages, no change. It has been factory reset with no change. I used to have a Note 4 with the same issue.

My zip is 30005. I have been having this problem for over a year. I've ignored it mostly because I got told about service improvements in my area and promised a booster that never arrived.

But now the delays are causing me great pains because more and more websites are using SMS for 2-factor and a message that takes over 4 minutes to arrive DOES NOT WORK for 2-factor as the code expires before I receive the message. So I now need this figured out.


Best answer by kyferez 10 February 2018, 05:16

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67 replies



Yes, true statements.


Just lost a job offer due to delayed text messages this morning.  This is happening on both phones on my account and one is on Android LG 4 and the other is an iphone 6.  Also it didn't show 'missed' phone calls related to the same thing.  Then after I called them and got the bad news, the text messages as well as the 'missed' calls showed up.  Can't keep having this happen.  I know that other carriers experience similar problems but they seem to be more responsive.  The queries I've read in this 'support' group show this problem going back WAY TOO LONG.  And it doesn't appear to be device dependent, or memory dependent, etc.  So you need to stop trying to trouble shoot people's individual issues and look into your network system.



Userlevel 6
Badge +15

Hey folks.

We understand people have been reporting some delayed messages in this thread. We'd like to get this address on a network level. If the issue still continue, please use the methods on our Community-2153​ page and have our Team of Experts or T-Force team file a Trouble Ticket. This issue does need to be reported to our engineering team to help get this resolved so please reach out when you get the chance. Thank you.

It was enough to make me switch back to Verizon.

Good luck with your network.

My wife is still having issues


I am also having issues in group chats. The latest one was delayed by 2 days! Everything was great with T-Mobile until they started unlimited everything and overloading their towers. Now I get not so great reception and these delays with text messages. I remember Sprint being like this before I dropped them. Looks like I may need to go to AT&T or Verizon.

So glad I finally found everyone here!!! Been having this issue AND issues with messages I delete in the SMS app randomly popping back up over and over and over. Tried tech support and Tmobile customer service and get the same...."blah blah APN blah blah clear cache, safe mode, force stop apps, reset network settings, even spent hours transferring like 5k phots to my chromebook so I could factory reset. Same messages. Same old crap. Tmobile is SO convinced it's my device or something wrong with MY wifi even after I remind them numerous times that it happens EVERYWHERE. with Wi-Fi/cell data on, with only Wi-Fi on (YES IN MULTIPLE DIFFERENT NETWORKS, CITIES, STATES), and with ONLY cellular network on. If someone asks me to check my APN or force stop the app again I'm gonna lose it. Ive spent 5 months, hundreds of dollars to upgrade my device bc, "oh it's probably the G6, OMG you have a free upgrade let's upgrade you to the G7!" And my lame a** fell for it. It's absolutely disgusting the way the tmobile employees, techs, and customer service reps just shamelessly act like they've never heard of this issue and it must just be you. Isn't that literally the definition of gaslighting? I'll be saving this thread here and putting in one last futile attempt at getting tmobile reps to cut the crap. I'll put a Trouble Ticket or a TForce Ticket or whatever T alteration y'all use.

I am also in the IT field for work, but taught myself all this stuff because I become obsessed with things I can't figure out....sometimes to my own demise. Don't know why I didnt assume Tmobile was being shady from the start? Maybe bc they've been pretty freaking great since 2012 up until just this last May. Hate when this happens to a seemingly fair company.

My messages are delayed anywhere from 20 minutes to 6 hours! Really sucks when wife is at the store asking if I need more beer. Then when helping unload groceries she has no beer with the statement that she texted me 40 minutes ago. Then an hour or so later lo and behold the very important message arrives at its old sweet time. In my case I ported over from AT&T and Wifi Calling and text is disabled so I only get text over cellular data. I have a Galaxy S6 Plus Edge. No option to load T-Mobile ROM either to get WiFi calling to become enabled. I have a stock AT&T firmware. When will the delayed text message issue be looked at and resolved?

I'm just chiming in here so I can follow the conversation.

I am also experiencing this. It's most apparent when using 2-factor authentication mainly because that;s when you need a text quickly. Up until a few weeks ago, I'd always get those almost instantly. Now it takes about 5 minutes every time.

It also seems to happen with regular texts between friends. I'll sometimes get 4 or 5 messages in batches instead of "real time." It's as if the phone is catching up.

Samsung Galaxy Note 8.

Same issue here with multiple devices over the last 6 months. Also there are times when people will call me and it will go right to voicemail even though I have coverage. Would be nice to know when these issues are going to be addressed if T-Mobile is aware of them.

Got to jump all over this bandwagon and state that both my wife and I are having the same issues and have been for quite a while. I can open a T-Force ticket but the problem we really have here is that the only way to tell if the problem isn't fixed is to wait until someone angrily asks you why you haven't responded. Then what, open another ticket? Been with T-Mobile since 2004. Pull it together T-MOBILE...  pull it together.

Hmm.  I've got this problem too.  I've just been living with it.  Too busy to complain about it and it isn't critical but it is annoying.  So there's that.

I've submitted at least 3 trouble tickets and followed up several times on each since August. Very frustrating.

Chiming in...I am having the exact same problem. I miss texts all the time. They all come in at the same time and randomly. I just switched to a brand new OnePlus 6 t. thought maybe I was having software issues with my old phone. I have had this phone for a couple of days and just realized I was getting delayed text again. I also am having phone calls not come through when I know that I have service. The calls go directly to voicemail. So I'm not getting most of my text and some of my  phone calls. I have been a loyal T-Mobile customer for over 10 years and really want this to work. Has anyone found a fix for this.

I'm having both issues referred to in this string (delayed texts and calls  going directly to voicemail). Been happening for more a yearyear with multiple devices. Made multiple changes to settings. No difference. Must be a network issue. Zip code is 98122 but happens wherever I travel across the country.

I am having very similar issues.  It takes forever to send and receive group (more than one!).  In the text app I see a message saying "tap to download".  When I tap it goes round and round forever.  Sometimes the messages download after 24 hours!  I just spoke to customer service who could not do anything.  They have sent the issue to "tech experts".  I hope this gets fixed!

Same problem here.  Thank god for WhatsApp which we can use for personal messages.  But this problem with SMS is a becoming critical because now so many online accounts require 2 factor authentication via SMS.

I really do not like the attitude of T-Mobile that it MUST be a problem with the device.  I use multiple phones with multiple providers/networks both inside and outside the US, and have changed phones and SIM cards, etc, and ONLY have the problem with the T-Mobile network across all my devices.  Getting messages on the mobile networks in the third world countries which I visit is more reliable than T-Mobile.

T-Mobile:  YOU HAVE A PROBLEM.  It's not us, it's you.  Fix it.

I've been having the same issue for MONTHS, well, since I joined T-Mobile. I have called NUMEROUS times and filed numerous tickets but NOTHING has been fixed. I plan on switching companies next month because I'm tired of paying for a service that I don't receive. I can easily say that T-Mobile is THE WORST cell company I have dealt with. At least with StraightTalk you have great service, it just sucks that their customer support is stationed out of the country. Good luck to the rest of you that decide to stay with a sub par company. You deserve better. After all, you are paying for it!

Same problem here as well. Nothing to add to the conversation other than another upset customer. I thought it was just me though since my wife's older phone doesn't seem to have any issues.

This used to happen once in a great while for me, but since the new year it's been happening pretty regularly. Makes my phone just about impossible to use for some banking and financial products that require SMS and don't yet allow 2FA. Wish T-Mo would fix it.

For a long time (well over a year) I've had delays in SMS messages that make it almost impossible to use my phone for many 2FA purposes.Galaxy S8.I called T-Mobile support over a year ago because I have an even more serious problem: my phone sometimes doesn't ring when I get a call. It's not a device problem as far as I can tell. It's not just happening on WiFi. None of the suggestions I've found online or been given by support has changed anything.t should

I am wondering whether I just ought to look for another service for my whole family the next time I upgrade my phone.

I'd contact support, but they couldn't help with the phone ringing situation, and I can see here they're not solving the SMS delay problems some people are seeing. I think it's just T-mobile.

This is really too bad, because before this I was enthusiastic telling people T-mobile is great.

Just an update - in my case, it did appear to be short codes were not activated for some reason. I was getting SMS from people, but not from banks and such.

The issues started recently, so it seems there must have been an account change at some point. Since contacting T-Mo and getting a rep who knew what they were doing, SMS seems fine.

Thank you for this message, amc2002.

I'm glad you got your problem resolved. Interesting that it was the shorter SMS messages that were the problem. I think I'm getting messages from people fine, so maybe I should contact T-mo. Perhaps they'd be better at solving this problem than the other problems I'm having.

Still waiting on a 2FA message from LinkedIn that I requested almost an hour ago.

Oop - I actually JUST got it. But my session had timed out in the interim. Marvelous.