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Tips on coverage needed


Does anyone have imformation on the Band 71/600 MHz near 62294?  I switched to TMobile because they advertised coverage was good.   ww get no service just a few blocks from our house and several miles to the east.   So,  more research and hundreds of dollars on a newer phone IPhone XR that has Band 71, and my coverage is barely any better.   I get no service in the same buildings as I would have with my 6S.    T-Mobile reps in a store back in November said new towers were coming in January but I’ve not seen it.  

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Best answer by stevetjr 15 March 2019, 00:37

magenta7953629 wrote:

I am adding. Sprint had no problem with service. T mobile bought Sprint, so why are they not using sprint towers? been with t mobile since August 2018 and not happy

T-Mobile doesn't own Sprint (yet), it hasn't been approved by DOJ and FCC yet and even when they do they most likely won't use Sprint technology since it is the same TMO's network doesn't support CDMA and virtually no one else does either.  When they bought Metro who used CDMA they repurposed the spectrum and moved all the Metro over to the T-Mobile network.

You will always find spots where one carrier is better than the other(s) just because of where each carriers tower is located in relation to hills, trees, buildings and where you are located.  In other cases T-Mobile may want to put a tower to cover an area but the locality won't approve it since there may already be 1 or 2 towers and they don't want anymore.  I know T-Mobile was in a couple of lawsuits in GA because they had approvals that were then cancelled because of the "not in my neighborhood". 

Band 12 and 71 will help but just because a rep say the new towers are going in doesn't mean they may have "heard" but really it is just the first tower and it takes a while to do an area and they don't usually just turn them on tower by tower but in clusters as they get areas completed. In some areas they may be working on the towers upgrades but due FCC licenses by TV stations in the area they can't turn it on live until the TV station re-locates their channel.

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Userlevel 5

For sure! You can either call 611 or you can use the Facebook/Twitter links in my signature to message our T-Force team. Maybe you can screen shot the map and outline the route and pin point the areas where the signal drops and send that to our T-Force folks. They will be able to put in the requests needed to get this in front of our engineers.

I haven't really spoken to anyone but you and a couple of reps in the service office in Edwardsville.    Is there is specific number I could call that would be best?   That road is used by thousands of people every week.   It's a main artery between the military base and cities north, plus it's a short cut for many drivers between two main interstates.    Smaller towns east of this area have better reception than this highway between 62269 and 62294.    That area has a lot of hills and lower terrain, but  I can certainly make the call to try and help out my fellow Tmobile users.    Thanks again.

Userlevel 5

I am very glad to hear that it was finally lit up for you! Also, that is super awesome that your son had a great experience with out NW in Panama 😊

As for signal there between 62294 and 62269. It is definitely looking pretty weak 😥 I am not seeing anything on the map like I did for the tower on E Market ST but I can tell that even though there is not a lot of folks in that area, It is the fastest route between the more populated areas  (Troy and O'Fallon). Did you by any chance mention this area to the folks over the phone when you called? While the service you are getting in that area is the expected, our folks over the phone can still put in requests for you for that area so that our engineers know that we have customers that need coverage there. 

tmo_chris,  it finally happened a few weeks ago, possibly on 5/21.    The signal is three and four bars within a mile of the tower.    Amazingly, and disappointing I have to say,  I live about 3 miles from that tower and I fluctuate around one or two bars.   I expected the tower to have a better range than that, BUT it's enough to stop the whining by the family most of the time.    Unrelated,  my son went to Panama City, FL and said Tmobile was "awesome" which almost brought a tear to my eye.  😀

So, last direct question for you on this comment string - how do I find out what the next closest tower(s) are coming.    We still see poor to zero signal range about 5 miles south of this new tower between zip code 62294 and 62269 as an example.  

Thanks again for sticking with me all these months and providing updates.    I know you are all over Tmobile support, so the direct comments with me are greatly appreciated.

At least it's not another Friday schedule date like the past 5 I've seen.   Thanks for the update.   This evening may have been one of the worst reception signals I've seen downtown since I joined T-Mobile back in November.    Places outdoors where I usually always get a signal couldn't even get data (LTE).   The entire family was down entirely where even text were struggling to transmit.   I don't know what T-Mobile is doing in this area, but that cell tower cannot come soon enough.

At least it's not another Friday schedule date like the past 5 I've seen.   Thanks for the update.   This evening may have been one of the worst reception signals I've seen downtown since I joined T-Mobile back in November.    Places outdoors where I usually always get a signal couldn't even get data (LTE).   The entire family was down entirely where even text were struggling to transmit.   I don't know what T-Mobile is doing in this area, but that cell tower cannot come soon enough.

Userlevel 5

So the date got pushed again 😥 Says 5/21 now. Based on what we have seen, I cannot guarantee it won't get pushed again.

tmo_chris,  any chance T-Mobile updated the schedule date?   Still drive by that tower almost daily and only one , maybe two bars, on my phone.   Lately,  I'm getting "No Service" sometimes as well.    Thanks for any information you can find.  

Userlevel 5

No additional movement unfortunately but I will continue to monitor it.

tmo_chris,  thanks for the update.   We are now a week past the revised scheduled date which I know last time it seemed to be delayed before they gave you information.    Any chance they have revised it since you last looked around 4/30/19?   

Userlevel 5

It is still saying on air 4/26 but the status is "Scheduled" As of now, I don't know what the time frame of a tower going from "Scheduled" to "Live" is. I Will keep checking it and update you here as soon as I see any additional movement.

Morning tmo_chris,  unfortunately,  I think we are delayed again on that tower we've been discussing.   I was downtown yesterday and the signal was about as bad as ever.   When you get a chance,  let me know when you can see any type of implementation update beyond the 4/26/19 you were given previously.

I appreciate your help.

tmo_chris,   thanks for the additional update.   Yes, a shorter window of time for the implementation date is definitely encouraging.    I'll see what happens this upcoming weekend.   

Userlevel 5

I know the date has been pushed several times and the last time I updated you, the date had not changed from 4/15. I check it again this AM and the date now says 4/26. I cannot promise that it will not get pushed again but seeing this kind of movement is encouraging.

So now I have an active tower that is dependent on some other condition.    Is there a communication path I could attempt to use to get more information on this tower?    You and other reps are getting information which kind of creates inaccurate responses to end users.   I'd just like to know when that tower actually is functional.   Right now,  it's not.

Userlevel 5

Well then 😥 I looked at the and it says "Lights On" and the on air date has not changed but it also says "Scheduled" I cannot find a date to correspond with the scheduled date. I can only assume that it is ready to go and they are just waiting on an approval or configuring other towers in the area to prepare for its integration.

Userlevel 5
Badge +11

AMEN!

tmo_chris,  I went by there and was actually about a half mile from the tower in a town park building and couldn't even get one cell tower bar on my phone.   Drove about 2 blocks from the tower and had like one bar.    That tower is not active.  

Thanks for the reply.  Unfortunately,  I just drove by there about 5 hours ago and no difference.   I live just 2 miles east of that tower and both my iPhone XS and my wife's iPhone XR have one or two bars max which is typical of what I've seen in the past.    I'll drive by there again shortly as I have to go uptown.    I go into buildings just blocks away from that tower and can't get service, so I would expect the bars to be at max on my phone when I drive there.    I go by there almost every day, so I can certainly keep watching it.    If this tower is truly active,  I'm at a loss for who it is helping.

Userlevel 5

So the date was not pushed and all looks good! Have you noticed any difference in your coverage?

Okay tmo_chris - moment of truth for T-Mobile.    Are we delayed again for this tower or is it going live today?   If it's not going live for the third or fourth delay now that I've been given,  when is the next implementation date?   Also, what is the deal with all these stalls on the date.    I was told in late 2018 this was going to be much better and patience within the family is deteriorating.    Thanks for the updates.

Userlevel 5

@magenta7019212 I am sorry to be the bearer of bad news but it does look like the On-Air date was pushed to 4/15 😥

tmo_chris ,  I found this tower you described and not sure if I've ever noticed it before.   I'm not sure if that tower was there and it's been upgraded or if it's a new tower entirely due to it's location.   So,  is it going live on 3/29 still or will it be delayed again?  

tmo_chris, thank you for this updated information.   I was told back in November that it would be in January, so I'm hopeful that 3/29/19 is a date that holds.   That location should probably help some dead spots not only in this location, but also south of that location where there are major dead gaps on the highway that connects two main interstates (Hwy 158).

Userlevel 6
Badge +13

Does your iPhone has an Intel modem/radio?  If so, that is more than likely the issue with your less than stellar signal strength/reception.

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