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Tmobile network was down in Essex county Massachusetts yesterday

  • 9 March 2018
  • 1 reply
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Will this occur whenever power is out?  Is there no backup contingency?

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Best answer by tmo_marissa 11 March 2018, 02:16

Hey, @magenta4346949​ -- sorry to read that you had to deal with a power outage, and that your service was out at the same time! It doesn't look like you're the only Community member who experienced this, either -- we have another user who posted the same concern today here: Power Outage Essex County Massachusetts​.

This is an issue we'd need to have reported to our Tech team so that a trouble ticket can be filed. That will alert our Engineers to the issue, so that they can review the site that went out along with your power and see what might be happening. I understand that without service it may not have been possible to reach out yesterday, but have you had a chance to Community-2153 since?

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Hey, @magenta4346949​ -- sorry to read that you had to deal with a power outage, and that your service was out at the same time! It doesn't look like you're the only Community member who experienced this, either -- we have another user who posted the same concern today here: Power Outage Essex County Massachusetts​.

This is an issue we'd need to have reported to our Tech team so that a trouble ticket can be filed. That will alert our Engineers to the issue, so that they can review the site that went out along with your power and see what might be happening. I understand that without service it may not have been possible to reach out yesterday, but have you had a chance to Community-2153 since?

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