Unable to Make Calls

  • 5 March 2017
  • 9 replies

I've had a cellspot at my house for months with no issues. Starting 2 days ago, I have not been able to make calls at my house. I've restarted the modem, router, and cell spot.  All lights are on solid green. GPS is in the window. Nothing has changed. 

I have full LTE signal. Dial number. Then drops to 4G, then just full signal. Then drops the call and returns back to LTE.

I've got a Note 5 transferred from AT&T. Nothing changed in the past couple of days.

Cannot call tmobile for support...

9 replies

Userlevel 6
Badge +13

Did this start with the transferred Note 5 from ATT?  That phone does not have T-Mobile wifi calling in it.

Nope. Switched to tmobile last summer from AT&T. Kept our phones. Been working just fine until Friday.

I'm not trying to make a call over WiFi. Im using the cellspot to amplify my signal.

Userlevel 6
Badge +13

Is the phone maintaining a connection to the network extender?

Yes. But it goes from LTE to 4G to regular signal when I dial the call. Which causes the call to drop. I've reset the router again and it's now not going to LTE or 4G. Only to a regular  (for lack of a better term) signal. It's working now.

Is LTE and 4G a data only thing?  Is there a way to turn it off?

Userlevel 6
Badge +13

You might try turning off VoLTE on the phone.  I have had previous experience with other extenders and the service drops to a non-data signal for the duration of a call.  Your phone may have the ability to change the network to 3G only.

I'll give it a shot.  Appreciate your help 😊

Just got home from work and having same issue. Turned off mobile data and enhance LTE on my phone. Restarted phone and cellspot. Messaging tmobile is terrible. Took them 7 hours to respond only to tell me to call them...I can't make a call.

Userlevel 6
Badge +13

You can wait till you have sufficient coverage and call them or if you have a Google Voice number you can use Hangouts to make a call from a PC.  Or, visit a store since you cannot make wifi calls.  (You CAN use other apps in the Play Store to make VoIP calls though.)

Userlevel 6

Yikes @adrandel‌!  I can't imagine why the CellSpot suddenly conked out on you, but I can see how it would be rough for you to reach out and troubleshoot if you relied on it to get coverage in your home.  Is this still happening?  I'm wondering if there was a temporary outage in your area, or if perhaps the CellSpot is defective.  How are things going for you now?

- Marissa