Unlimited free calls on 15GB/30 Days International Data Pass and Wi-Fi Calling

Hi,

I know there is no reply to ur question, I am in the same boat. how did you manage you calls and data need when you were in Japan? can you share your cost and experience. Please.

Many thanks in advance.

How was your internet connectivity while in Japan?  Were you able to receive local calls without the caller having to make an international call to your US number?

I used 15GB global pass in Japan and it's works very well. The problem I had was that there is not a way that I can check how much data I have used, until I got a text message from T-Mobile saying I had used up 80% of the 15Gb, but it was within 13 days! I tried to save the usage but still used up all within 20 days. Then the most frustrating thing, even I decided to purchase a new 15 GB global pass, it won't help because T-Mobile only waits until your 30 days expires before activating a new pass! I am still looking for a solution,  now I can only use low speed data, calls are free ubtil the end of 30days.

I am not familiar with One plan but under Magenta, I know you won’t be charged for those calls. I had a 3 day period before I purchased International Data Pass while in Japan and during that period, I made 3 Wi-Fi calls and received 1 call to/from the US, which were not charged. 

The only calls I got charged for during the 3 day period were for domestic incoming and outgoing calls within Japan, which were at 25 cents per minute.  

Like the sales rep I talked to prior to my trip, they are often misinformed and will give you the wrong information.

I checked the general terms for One Plan and Magenta and they both have similar verbiage on International Roaming - “Calls, including over Wi-Fi, are $.25/min. (no charge for Wi-Fi calls to US, Mexico and Canada).” 

I believe Wi-Fi calls made/received within Simple Global countries are treated as calls originating from/received within in the US so there should not be any charges for those calls.

The terms on International Roaming clearly states there is an exception for the $.25/min rule for Wi-Fi calls to US, Mexico and Canada so, I believe, they are wrong. And I know I did not get charged for Wi-Fi calls to/from the US while I was in Japan.

Yes, with 15GB International Pass, all calls (incoming/outgoing) to/from countries within Simple Global International countries, which includes Japan, will be free.  In addition, you get high-speed internet access to 15GB of data.

International Data Pass only works within T-Mobile’s 210+ Simple Global Countries. So unless the calls are coming in through one of the Simple Global countries (see list of countries https://www.t-mobile.com/support/coverage/international-roaming-services), you will be charged at international roaming rate.

T-Mobile has a site where you can check for Cruise coverage (https://www.t-mobile.com/cell-phone-plans/international-roaming-plans/cruises). If the cruise liner is covered under your T-Mobile Plan, it will show the appropriate rates for text, data and phone calls. Hope this helps.

You can check your international data pass usage if you logged in to your TMobile account thru the website and go to Usage section. Select the number (if you have multiple lines) and Data. This is how I checked my usage before. This is one of the reasons I prefer Tmo Data Pass over local SIM. For example, some local prepaid SIMs claim they have 5GB/day. But there is really no way to check on those local SIM if they truly provided 5GB. And once the quota is used up, your data connection is cutoff. (Can you live without internet while traveling?) Tmo still provides lower speed if you reached the limit.

Also, if you purchase a new one before 30 days, the new one will kick in immediately. I’ve done it before while in Japan. Here is the disclosure when you try to purchase the Data Pass Add-On:

If you use all your high-speed data and purchase a NEW pass before the expiration of the first one, your second pass will begin immediately. Your original pass and any remaining benefits will expire when you activate the new pass.

We have unlimited data, call and text plan and being charged for calls made to my next door neighbor with us at the rate of One dollar per minute/per call so so..  Called the representative and she said these are legitimate charges and the only way is to add state wide ban on the account which would cost 15 dollar per month per line and even then there is no guarantee that all the calls made through whatsapp to whatsapp will not charged.   She said if you started the call on wifi and move over to t-mobile data you will start being charged because T-mobile is providing the continuity.  They only solution representative provided was to stop calling from the lines which are generating charges.  Even the international Calling is banned is charged 93 dollars for a call.   All this appears wrong and there should be some class action suit taken again T-mobile.