About a month ago I was not able to receive or make calls in my surrounding area even though I've been with tmobile for over a year now. So I went to a tmobile store, they said cause tmobile just bought sprint and they were working on the towers that random customers were experiencing that issue. So I waited, hoping when they were done the issue would resolve. 2 and 1/2 weeks later I was told to call customer service. So I did, they told me my phone was no longer compatible with the network and I needed to get a new phone. My question is; Is this tmobiles way of weaseling money out of their customers? I told the customer service rep I wanted credit for the time I was unable to make or receive calls and the fact that I was basically force into getting a new phone. He applied a 20 dollar credit to my account...oh boy really makes up for the fact I had to spend over 80 dollars that day and now my monthly bill has gone up because of a new device payment. I hate my new phone, it seems like everything loads slower and I have less storage. I'm extremely disappointed with tmobile right now.