I am looking to purchase a cell booster for use near the new tower in Tres Piedras, NM and need to know what the frequency is. The map show coverage of 4G LTE but I cannot receive signal anywhere around my home.
Best answer by tmo_chris
Okay, so we know that the signal in your home area is not the best but that is the reason we sent you the cellspot. This device takes your home internet and converts it to a usable T-Mobile cell signal. If your phone shows that you have signal and 4G and everything is working except calls, there is an issue with the physical cellspot device. Here on a user forum, we the community manager team do not have access to the tools our traditional customer care teams have that allow them to diagnose and view the reports your cellspot is transmitting. It is possible that the cellspot itself is defective and would need to be replaced. I know you have spent a lot of time working on this issue with both our over the phone care team and T-Force team but at this point the only option for a resolution is going to be contacting us again so we can properly troubleshoot the cellspot device instead of the know low coverage at your home location.