why does my phone say "Not registered on network"?

  • 28 February 2017
  • 3 replies

and it wont let me make any phone calls or go online Pls Help!

3 replies

Userlevel 6
Badge +13

What model phone? 

Did this just start happening at random?

Is it a T-Mobile phone and SIM? 

Are you a customer of T-Mobile? 

Did this phone recently update or does it need an update?

Have you removed and reinserted the SIM? 

Do you need a new SIM? 

Has the phone been active on your account before? 

Has it been reported lost or stolen? 

Is it blacklisted for non-payment? 

Are you able to select an operator from the Network settings menu? 

Are the APN settings correct?

Userlevel 6
Badge +14

Hey there @ucally76

We really want to help you out with your phone. @snn_555‌ asked some great questions we can use to assist you further. Can you let us know if this is still happening, and if so, give us more details? Thanks!

Userlevel 6

Hiya @ucally76‌!  Just checking in to see if you're still having this problem.  If so, we'd love to grab the information that @snn_555‌ asked here so that we can help you out!  Thank you!

- Marissa