why i have turn on my data and it is on on the top of the screen but it doesnt work!? Please answer!

  • 29 June 2016
  • 2 replies
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Why i have tuen on my data and it is on, it is on in the top of the screen but it doesnt work please answer!!!

Pd. I forgot to add that im i mexico right now and i need the data pleaso answer!


2 replies

Userlevel 6
Badge +14

We'll do everything we can to help you @raund_3883. Just a few questions. Are you on one of our Simple Choice Plans? Also, what phone are you using? We'll need to check the settings and make sure it's set up so you can use data. Let us know so we can help. Thanks.

Discussion moved from Community-2010‌ to Community-2413‌.

Assuming you're on a Simple Choice postpaid plan, try manually selecting a different carrier.

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