Issue 1: I have a T-mobile One plan with the "$10" add-on and my speed still doesn't pass 4 mbps under 10GB hotspot. I changed it to the "International Plus" with its Unlimited Hotspot and the speed remained the same, specially when I test it on a non-tmobile device even though it's compatible with T-mobile's B2, B4, and B12. Data on the phone is also slower than I had living 15 minutes away. My speed fell from 60 - 100 Mbps to 3-15 Mbps where I live now (Downtown Houston). The hotspot speed fell from 15-25 Mbps to 0.60 - 4 Mbps. This is unacceptable taking in consideration the location and plan I am paying for.
Issue 2: The signal in my apartment is acting horrible despite having full bars in it. I have full bars in my living room and yet the call randomly drops or my data stops responding. When the signal drops the bars goes from full to 0 (zero) and back to full. I called to notify the issue, and a signal booster (RSC) was sent (not the latest one). Turns out the booster has issues connecting to the network unless it has the same problem as all phones here. I am not interested in a WiFi router to make calls because I don't have WiFi.
Conclusion: I'm tired of waiting, I'm tired of paying for UNLIMITED Data at LTE but receive a 3G like unreliable service. I live in downtown, where I receive Band 2, 4, and 12. I have an app on my phone that monitors the network and shows signal drops on Band 2 and Band 4. Even though my phone is capable of band 12 it seems everyone is connected to it because all I get is less than what I used to get back in HSPA+. Hotspot on 4G LTE network remains slower than 4 Mbps.
Phones I have troubleshot the network with:
- Non Branded t-mobile phone
- LG V30
- Samsung Galaxy S7 Edge
- LG K330
I have offered to welcome engineers into my apartment so they can see what the issue looks like but the invitation was rejected. I offered to install an external antenna on my balcony but the option was discarded as well. I am a loyal t-mobile customer who happens to be loosing its faith. This is my last attempt to fix the issue before I call it quits.
PS: At&t does allow unlimited Hotspot line for the same price as adding a voice line to your Unlimited Plus account ($20), and its speed normally stays around 10 MBPS. I believe if I am paying for a hotspot plan (regardless whether its $10 or $25, and regardless the device I choose) I should at least get a reliable service and speed on the network, specially if it's being marketed as LTE speeds.
Best answer by magenta4456797
I have received a call from Tech Support providing a new deadline for the modernization progress to be complete. It was also mentioned that this particular tower (which is literally in front on my building) has been going through this "modernization" since 2016. Last month the deadline was March 25th, now the new "On Air Date" is scheduled for the 21st. Until then we cannot confirm if the problem will be resolved or if a new ticket will have to be opened. Then again, this is not the first date I have have been given for the tower to be on air. It was also confirmed this tower will work on the 900 Mhz or B4.
Regarding as of why the Hotspot is automatically throttled (not prioritized) to half the speed of what the handheld recieves still remains unclear and no update has been provided.