Question

Why is there mysteriously no longer signal in my house after T-Moblile/Sprint Merger?

  • 20 November 2021
  • 16 replies
  • 2605 views

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My husband and I have been Sprint customers for years.  We had fairly decent cellular service in our home, maybe losing service twice in 4 years due to major storms messing with the towers.  However, for some unknown reason that makes no sense to me (I’d assume service would improve), we now often entirely lose cell service completely at our home and within a 1 mile radius ever since we were instructed to change our SIM cards upon the T-Mobile/Sprint merger.  Not only is this frustrating, but my business and sanity are suffering.  I did not choose to work with T-Mobile.  We had a contract with Sprint.  Sometimes service is fine, but then for sometimes several weeks at a time, service is completely gone.  We have tried recalibrating our phones, etc.  My husband uses a Samsung Note and I have an iPhone 12 as well as a business cell that is also iPhone.  All 3 phones stop working for calls and texts for weeks at a time.  It is so unreliable and I am ready to find another option at this point unless this can be fixed.  We have tried working with technical support who work with us a bit but then try to tell us service is just sort of weak where we live - which may be true, but why did it work consistently for several years when we had Sprint?  Why all of a sudden do I rarely have signal in my home?  Is anyone else experiencing a similar problem?  


16 replies

Userlevel 5
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I suspect that many in rural areas that were former Sprint have the same or similar issues.  either TMobile has worse service in your area (likely), and they have removed the Sprint service (likely), or they're upgrading the service (possibly,  bit shouldn't take weeks, nor continue to have the same issue).

I'd recommend visiting a TMobile store to get some better answers

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You’re not the only one. I switched last weekend and my data speed have gone pre-3G. It’s been totally crappy. I went to the T-mobile store and they couldn’t help. “It’s the towers” they say. 

I don’t live in a rural area, so it’s not the “towers”.

By the way, does T-Mobile actually respond to Community posts or are these forums made specifically for customers to about how bad T-mobile is?

 

My husband and I have been Sprint customers for years.  We had fairly decent cellular service in our home, maybe losing service twice in 4 years due to major storms messing with the towers.  However, for some unknown reason that makes no sense to me (I’d assume service would improve), we now often entirely lose cell service completely at our home and within a 1 mile radius ever since we were instructed to change our SIM cards upon the T-Mobile/Sprint merger.  Not only is this frustrating, but my business and sanity are suffering.  I did not choose to work with T-Mobile.  We had a contract with Sprint.  Sometimes service is fine, but then for sometimes several weeks at a time, service is completely gone.  We have tried recalibrating our phones, etc.  My husband uses a Samsung Note and I have an iPhone 12 as well as a business cell that is also iPhone.  All 3 phones stop working for calls and texts for weeks at a time.  It is so unreliable and I am ready to find another option at this point unless this can be fixed.  We have tried working with technical support who work with us a bit but then try to tell us service is just sort of weak where we live - which may be true, but why did it work consistently for several years when we had Sprint?  Why all of a sudden do I rarely have signal in my home?  Is anyone else experiencing a similar problem?  

Same here. My wife still has her sprint card, I have to use her hotspot just to post here from home

Userlevel 5
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@TacoRon they know how bad it is, bit don't typically air their dirty laundry.   You need to post on Twitter to TMobile or call 611 and get a ticket filed.

 

Userlevel 7
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or contact them through Facebook ..

I just spent over a half hour on the with someone I could hardly hear or understand. Was told it’s a problem they know about and promise to fix but they don’t know when. I was forced to sign with them and upgrade phone for 5G 2 months ago and am regretting it. I want my contract cancelled as I want to go to Verizon. This is stupid. I don’t know how they get away with selling you a contract to provide service when they don’t have service. I’m going to talk to Verizon tomorrow and look for a class action suit or who you complain to.

 

We were sprint customers. We recently upgraded 3 of our lines. Since doing so one of our lines will not work correctly. After arguing with tech

support with t mobile, sprint and apple they finally replaced the phone. Now the replacement is doing the same exact thing as the old phone so it’s definitely not a phone issue. The problem we are having is we are not able to have a phone conversation with the phone. I can hear everything the other party is saying but they can’t make out what I’m saying because the phone cuts out so bad. Any suggestions on how to handle this issue? Tech support has pretty much went through trouble shooting many, many times. I’ve also been to the apple store twice. The second time apple sent the phone in to be checked and no issues with the phone were found. Other than breaking in and out the phone works as it should. We have no problem making or receiving calls. 

This is the same stuff happening to me for 3 months now that gave me the T-Mobile phone chip and keep saying its gonna work March 31st all the antennas will be switched over it's April 16th nothing works the phone's the biggest  I've ever seen I've never been so off in my life about a phone totally everything im trying to do Tmobile . I live in Rosamond Ca.  Turns out they just want people to upgrade their phones they're doing this on purpose they didn't intend to have more covers they intend to shut down everyone's old phone . I have Samsung galaxy 9s plus and they want me to upgrade.  No way I tell them Tmobile CEO nothing but a crook 

Had Sprint in Shelbyville Illinois for 20 years with no problem. Had to switch to t-mobil 3 years ago and have not had service (none, nada) for 1 year now. First two years were ok. Talked to t-mobil and they don’t have towers in the area. The Tech said I should roam off the Sprint Towers, he tried everything he knew and could not get our phone (iphones 6s and 12)to roam. Kind of unbelieveabel  that a city with 12000 people in the area does not get Sprint or T-mobil anymore. I had to buy another phone and hook up to Verizon (excellent service) when we are in that area. Still have t-mobil  it works most of the time just not at our summer home (Shelbyville,IL. and our home in Oak Lawn, IL. (forgot to mention that I had to get a home phone also from Verizon for our home).

My husband and I have been Sprint customers for years.  We had fairly decent cellular service in our home, maybe losing service twice in 4 years due to major storms messing with the towers.  However, for some unknown reason that makes no sense to me (I’d assume service would improve), we now often entirely lose cell service completely at our home and within a 1 mile radius ever since we were instructed to change our SIM cards upon the T-Mobile/Sprint merger.  Not only is this frustrating, but my business and sanity are suffering.  I did not choose to work with T-Mobile.  We had a contract with Sprint.  Sometimes service is fine, but then for sometimes several weeks at a time, service is completely gone.  We have tried recalibrating our phones, etc.  My husband uses a Samsung Note and I have an iPhone 12 as well as a business cell that is also iPhone.  All 3 phones stop working for calls and texts for weeks at a time.  It is so unreliable and I am ready to find another option at this point unless this can be fixed.  We have tried working with technical support who work with us a bit but then try to tell us service is just sort of weak where we live - which may be true, but why did it work consistently for several years when we had Sprint?  Why all of a sudden do I rarely have signal in my home?  Is anyone else experiencing a similar problem?  

 I also live in a very small town kind of out in the woods but I am in Bremerton Washington out in a place called seabeck and when I tell you when I had sprint I was the only person that had service out there it was amazing… If you had sprint you can do anything you want it on your phone and I use my phone for work and everything else so I did just that.. been with Sprint for about four years I haven’t even upgraded either phone on our account which means Sprint has no way even lost money to us… So all of the sudden I hear T-Mobile is going to buy Sprint… I think it’s OK because I’ve been hearing a lot of good things about T-Mobile lately and my cousin it works for T-Mobile and she’s pretty high up there and she also has said some good things about the net work… So in my head they are going to switch us sprint users to T-Mobile And even though I love Sprint… I figure I would not only still have perfect network used at my home but it would even be better… Keep in mind that we never agreed to want or need to switch to T-Mobile didn’t have any desire to have any other cell phone service out there but in this situation they kind of cornered all of us and that’s that… As you can guess they must have taken down that sprint tower by my home because I have absolutely no service whatsoever now I can’t make phone calls if someone in my family has an emergency they can’t get a hold of me I can’t do my work at my house anymore like I have been for half a decade… Everything has been completely screwed up ever since they sent me that Sim card and told me that all sprint users had to switch… We were promised a much better Netwerk with little chance of ever having problems… Now I have had more problems with this service than I could even imagine  not only do I not have service out at my house but I even have crappy service in the middle of town which is unheard of these days… What can I do? Don’t you think T-Mobile should give the people like me an option to buy us into another cell phone company that we can actually use since we  had no reason or want to switch in the first place? I have tried all the restarting of the Sim cards… I have tried restarting the networks on our phones… I have tried everything I can think of… The only thing in my head that will work is if they turn back on the sprint towers  and let T-Mobile customers runoff those as well, I mean they own them now right?… Please someone give me an answer besides they are updating their towers and things should be OK soon. I already had a tower that worked perfectly fine why take it away from me?  If things don’t change drastically soon then I have to leave this company at no fault of sprint at all which is very sad because it was nothing but a good company to me

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I agree with the SUDDEN NO SERVICE AT MY OWN HOUSE!!!!! PISSES ME OFF EXTREMELY!!!! We have NEVER had service problems at my house have had SPRINT since 2004 and now that T Mobile forced me to get a new SIM card and now it constantly has a message come up that says "my phone isnt registered on a network and can only make emergency calls" !! ABSOLUTELY RIDICULOUS!! I screenshotted that message 28 times in 1 day!!! And T Mobile said i had to get the SIM card in order to have better service. Bullshxt!!! If i continue to have problems im filing a formal complaint with the Consumer Protection Agency and the FTC.. I will also be asking for credit on my phone bill for everyday i cant make calls from my home. I will video every call and screenshot the message that come up for proof.

I agree with the SUDDEN NO SERVICE AT MY OWN HOUSE!!!!! PISSES ME OFF EXTREMELY!!!! We have NEVER had service problems at my house have had SPRINT since 2004 and now that T Mobile forced me to get a new SIM card and now it constantly has a message come up that says "my phone isnt registered on a network and can only make emergency calls" !! ABSOLUTELY RIDICULOUS!! I screenshotted that message 28 times in 1 day!!! And T Mobile said i had to get the SIM card in order to have better service. Bullshxt!!! If i continue to have problems im filing a formal complaint with the Consumer Protection Agency and the FTC.. I will also be asking for credit on my phone bill for everyday i cant make calls from my home. I will video every call and screenshot the message that come up for proof.

I have been thinking the same . I mean our contract was with Sprint, if I wanted T-Mobile I would have went to them… but unfortunately I had previously had them and was very dissatisfied….   Sprint has been great to me ; I haven’t even upgraded my phones in 4 years because they have always worked so good , having service at my house is crucial for my work and everything else ….   For them to pulll the rug out from us all promising things and none of it working is a joke. I will definitely be filing for sure . We all need to because if enough do it , maybe a class action suit will take place that makes them pay for us to move to a company who works for the price we pay, at least not make us pay for not being able to use our phones - I work from home and can’t do a damn thing, as I said - if a family member gets in an accident ; I couldn’t even receive a phone call at this point !!! I’m sick to my stomach about it … I went to Verizon and tried to switch to them, well, it seems T-Mobile has a huge cancellation fee they post to people trying to switch companies… Verizon doesn’t even cause you to have contracts anymore which is how it should be !!! Let’s all work together and fix this issue for everyone!!!!!!!!!!!!!

Userlevel 7
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unless youre in a contract currently there shouldnt be any issues leaving TMO for V..heck usually carriers will have specials to get you to leave your current carrier to come to them..which they usually will cover some of the costs involved.

 

not that im trying to push you to V..but theres always options.

 

out of curiosity..did they upgrade your sim cards away from the original Sprint sim card to the R15 TMO sim card?

 

i also came over from Sprint..i can say i have noticed zero changes other than i now have 5G where i only had 4G with Sprint. all my former problem areas reception wise are still there..so no massive improvements on my end...but no bad areas i wasnt already used to either.

unless youre in a contract currently there shouldnt be any issues leaving TMO for V..heck usually carriers will have specials to get you to leave your current carrier to come to them..which they usually will cover some of the costs involved.

 

not that im trying to push you to V..but theres always options.

 

out of curiosity..did they upgrade your sim cards away from the original Sprint sim card to the R15 TMO sim card?

 

i also came over from Sprint..i can say i have noticed zero changes other than i now have 5G where i only had 4G with Sprint. all my former problem areas reception wise are still there..so no massive improvements on my end...but no bad areas i wasnt already used to either.

Yes ; they sent me over the new T-Mobile SIM cards and I got them switched over and activated , did the multiple restarts of both phones on the account and everything . 
 

the crazy part is, my mother has T-Mobile , she also had service out at my house ; worked great, almost as good as sprint did… well, at the same time , her T-Mobile phone stopped working out there and so did sprints , every “expert” I have talked to says they shut down all sprint towers and are upgrading tmobiles ….  In my opinion if you are going to buy a company , why wouldn’t you buy their towers also, and just slap your name of them while upgrading them at same time ? Would have saved a lot of people this headache… instead they shut down all sprint towers ? It’s crazy that  my mom went from having service , to having nothing at the same time also… I don’t know a person in my area that has service now . I worked for sprint for a few years and I know there are ways to check the information on projects and ways to know the exact issue , but it seems there isn’t one of the employees now that can tell me anything except they are “upgrading” towers….   I don’t think it’s a coincidence that where I live is the only one that hasn’t been fixed yet… my luck isn’t that bad… after seeing and reading so many others with this issue I have felt better about it but at the same time worry more because it shouldn’t be this way at all….

and yes , you would think that you could just easily leave T-Mobile and go to V which you can. But T-Mobile is charging a early cancellation fee ; and I haven’t been able to find a company that will pay off your current bill when you switch over to them like they used to … honestly if I have to get a home phone again so I don’t miss out on emergency calls I can, I just had a pulmonary embolism a few weeks ago and my mom was diagnosed with stage 4 pancreatic cancer a month ago also, so having communication is key … plus as mentioned, my job is fully ran through using data and my phone ….  I can set up WiFi out at my place sure , but it’s not easy these days to pay for all of that 

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Seeing that this is near the end of the Sprint network (2 weeks), I suspect that many people will be noticing areas that they roamed on Sprint seemlessly, now dead zones.

I have noticed an area north of where I am that has (had?) Sprint, AT&T and Verizon cell towers.  T-Mobile’s is +3 miles away, and this isn’t flat terrain.  I’m getting 1 bar at best between 2G, 3G, LTE 600 and ‘No Service’ where I used to get 4-5 bars of LTE B41, B25 or B26.  During the early days, Sprint was pushing 3CA B41 LTE.  Now I’m struggling with EDGE. and GSM for calls.

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I never roamed with Sprint especially at my home. As far as i can remember it may have roamed while out of town in other States in certain places like when in the middle of nowhere in Iowa. My daughter is diabetic and tried to call me the other day while i was at work because she wasnt feeling well and she said when she called a recording came on that said something about Verizon and something else about using a calling card. Ive heard the message before but i dont remember i hung up out of frustration almost as soon as it started. I am still paying over $3,500 a year for service we no longer get. 

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