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You are not allowed to make calls at this time

  • 26 August 2018
  • 29 replies
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Userlevel 4

Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that

You are not able to make calls at this time.  always allowed numbers can be reached .

What fresh heck is this?

Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.

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Best answer by snn555 26 August 2018, 19:35

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29 replies

Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that

 

 

You are not able to make calls at this time.  always allowed numbers can be reached .

 

What fresh heck is this?

 

Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.

I’m facing the same issue since yesterday evening, suddenly started getting this problem. I totally agree with sun555, t-mobile customer agents having little knowledge about their own system and lacking troubleshooting skills. I wasted my time with them till 12:30 AM and finally they asked me to visit local store and get a new SIM (probable fix, earlier they were trying to convince me that it’s an issue with my phone)! I had to transfer some money to someone urgently and this simply stopped me doing that(text also stopped coming).

@T-Mobile Team: Please educate your customer care team for better service/support! 

 

Solution:

Removing Family Allowance (Add-on Service) from all lines solved this issue. Wondering why t-mobile customer care doesn’t know about it. Trying to educate them here :)

Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that

 

 

You are not able to make calls at this time.  always allowed numbers can be reached .

 

What fresh heck is this?

 

Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.

I’m facing the same issue since yesterday evening, suddenly started getting this problem. I totally agree with sun555, t-mobile customer agents having little knowledge about their own system and lacking troubleshooting skills. I wasted my time with them till 12:30 AM and finally they asked me to visit local store and get a new SIM (probable fix, earlier they were trying to convince me that it’s an issue with my phone)! I had to transfer some money to someone urgently and this simply stopped me doing that(text also stopped coming).

@T-Mobile Team: Please educate your customer care team for better service/support! 

Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that

 

 

You are not able to make calls at this time.  always allowed numbers can be reached .

 

What fresh heck is this?

 

Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.


 

 

The easiest fix I did after going to T-Mobile and calling 611 waiting hours for no solution is log on to T-Mobile account on your browser. Go to “family where”. Then click “family allowances” next Limit device access. Chose the phone number that is giving you this error then make sure there is no check marks for limits. What this is it’s a limit put on your device to restrict calls from going out or coming in. Hope this works

 

Same thing happened to me. I was on this forum by the time I got the call back. The rep was asking inane questions like whether I was in Airplane Mode….and having me repeat thinks like that receiving text and data was just fine. I actually have the “High Speed Data with paired Digits” plan. Calling and receiving calls failed on both devices sharing a paired line (iPhone 13 Pro Max and Galaxy S21 Ultra). Finally, the 2nd tech suggested that I do a network reset instead of removing Netflix rebooting and restoring Netflix. It actually worked! I can once again call and receive calls on both devices sharing that line. 

Hey there! Do you happen to have the Netflix on Us active on your account?  It comes with Family Allowances and can sometimes (for lack of a better term) glitch and cause an error with calls as though you have numbers blocked.  The solution that I've found has been to reach out to care (either by 611, Message Us, or T-Force) and have them remove the feature, reboot your phone, add the feature back, reboot again.  Everything should work fine after that! 😀

Thanks 🙏 so much this really helped me out . I was not able to make and receive calls . When I tried calling out it would say “ Only always allowed numbers can make calls.”   I did exactly what you said and now my phone is working again ! Thanks again ! 

I had the same issue with one of my new lines. I could not make / receive calls once I ported a number to my line.  Spent 4-5 hrs for the past 3 days with different techs and none could figure out. They were saying it’s a problem with the phone and so on and no one could understand the fact that the sim is registered and it’s just the calls don’t go through. I could even send and receive txt and data with no issues. 
 

Thanks to this post I finally landed here and tried the steps 

 

  1. Replaced the sim - That did not help
  2. Logged into T-mobile.COm and removed Netflix add on
  3. i was able to make and receive calls
  4. added the Netflix plan back - still able to make and receive calls 

toggling the Netflix add on fixed the problem. Looks like there is bug which they need to fix but no one in customer care knows about it. 
 

 

Userlevel 7
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We just had this issue too. How come the engineering team hasn’t fixed this. Clearly looks like a race condition of some sort and it’s extremely frustrating since we had 3 lines fail initially and then another one after the 3 started working again for a total of 2-3 different days of our lines not working. Could we escalate this? I’ve never had an issue with Tmobile until now and this is extremely frustrating. 


you can but to escalate this you will need to contact TMO either through calling or the preferred method would be through Facebook or Twitter..no agents in here to assist with things like this.

 

only time i have had that type of notification was when a tower went down further out and the tower i connect to ended up WAY over capacity with people and it had to keep bumping people.

We just had this issue too. How come the engineering team hasn’t fixed this. Clearly looks like a race condition of some sort and it’s extremely frustrating since we had 3 lines fail initially and then another one after the 3 started working again for a total of 2-3 different days of our lines not working. Could we escalate this? I’ve never had an issue with Tmobile until now and this is extremely frustrating. 

Had the same issue for 3 days. switched SIM cards and that did not work. On the line with T-Mobile “expert” 2 times for about 1-2 hours each, they could not figure it out. 
Netflix??? Why would Netflix have anything to do with it? 
Anyways here was my solution: on safari go to T-Mobile.com and log in with the master account holder who was my wife’s line. Then I went to Family allowances. It took me to family controls and clicked family allowances again. Then under, select line to manage: I chose my line. Then phone status was on, so I turned it off and back on again. After that I went to Grant User full access and activated full access on my line.

I can finally receive and make calls after 3 days!

 And didn’t have to cancel my free Netflix! 
A ticket with T-Mobile “engineers” is still open and they were no help.  Good luck

I had the exact same issue and it was because we had Netflix active on our T-mobile One Plan before and just removed it on t-mobile.com. I was able to fix it solely using the web portal after you log in t-mobile.com.

After you log into your account, click "Contact Us" on the top navigation. And under "Plans & Usage", click "Add family allowances". As the account own, you need to check "Family Allowances". As what other said, this could be a bug from t-mobile that when you remove the Netflix service from your account you also remove this "Family Allowances" feature as well. Apparently without this, you can't make calls.

I do care to have my phone work on my first day with Tmobile I do not care

about free Netflix or family allowance that stop my service . My phone is

working now without Netflix end of discussion.

Userlevel 4
Badge +10

This is because of the actual feature that was added to the account, on your bill it will look like

Netflix Prem. $13.99 w/ Fam Allowance, ($19 value).

(Your mileage may vary based on the particular Netflix package you have)

It's this feature that's causing the issue, not when you signed up for the service on the Netflix website.

I still go back to if you are still having the issue, I'd explore getting a new SIM card.

I changed my Samsung Galaxy Note 8 from Verizon to Tmobile 1 hour later I

went home sign in to Netflix my phone stop working ....

Userlevel 4
Badge +10

I'm sorry, are you saying that you already had the Family Allowance feature before you added the Netflix?  The Netflix feature includes FA so if you already had it, there may be a conflict. 

That's what it's. the moment I add on families allowance . When the

cancel Netflix my phone works right away

Userlevel 4
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The only thing I could think of would be if you had Family Allowances on the account WITH the Netflix feature.  I'd definitely have the Netflix removed and check your add-ons via the my.t-mobile.com website.

Yes, they open a trouble ticket it will take 3 business days for teams to

review .I couldn't stay without phone that long so I went to my local

Tmobile store . A call made by Tmobile store rep find Netflix family wallet

is doing the bug

Userlevel 4
Badge +10

Hmm... Did your Tech Expert file a trouble ticket?  You may want to reach out to T-Force via Facebook or Twitter, I've had some pretty complicated issues before and they were able to sort everything out.

Maybe, but wasn't able to make phone calls or text with a new sim card

installed by Tmobile store. A phone to tech support find Netflix problem.

Disabled Netflix phone works, add free Netflix again phone stop working.

Userlevel 4
Badge +10

So odd! Normally there isn't a problem when Netflix is re-added! You may want to reach out for a new SIM like recommended above?

Well, had the same problem "You are not able to make calls at this time.  always allowed numbers can be reached the fix was a bug in THE FREE NETFLIX

the family wallet in Netflix once they canceled Netflix account I was able to make phone calls, they try to put Netflix back I couldn't make phone calls.

Th h

Thank you for this!  T-Force and the reps at my local store couldn't figure out what was wrong, but your advice fixed the issue. 😊

Userlevel 4

Not many camels where I come from. Nor train stations.

No but seriously, the problem was the SIM card.

Userlevel 4
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Customized Applications for Mobile networks Enhanced Logic - Wikipedia

Badge +1

Care to explain exactly what that means?

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