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You are not allowed to make calls at this time

  • 26 August 2018
  • 29 replies
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Userlevel 4

Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that

You are not able to make calls at this time.  always allowed numbers can be reached .

What fresh heck is this?

Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.

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Best answer by snn555 26 August 2018, 19:35

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Userlevel 4
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Hey there! Do you happen to have the Netflix on Us active on your account?  It comes with Family Allowances and can sometimes (for lack of a better term) glitch and cause an error with calls as though you have numbers blocked.  The solution that I've found has been to reach out to care (either by 611, Message Us, or T-Force) and have them remove the feature, reboot your phone, add the feature back, reboot again.  Everything should work fine after that! 😀

Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that

 

 

You are not able to make calls at this time.  always allowed numbers can be reached .

 

What fresh heck is this?

 

Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.

I’m facing the same issue since yesterday evening, suddenly started getting this problem. I totally agree with sun555, t-mobile customer agents having little knowledge about their own system and lacking troubleshooting skills. I wasted my time with them till 12:30 AM and finally they asked me to visit local store and get a new SIM (probable fix, earlier they were trying to convince me that it’s an issue with my phone)! I had to transfer some money to someone urgently and this simply stopped me doing that(text also stopped coming).

@T-Mobile Team: Please educate your customer care team for better service/support! 

 

Solution:

Removing Family Allowance (Add-on Service) from all lines solved this issue. Wondering why t-mobile customer care doesn’t know about it. Trying to educate them here :)

Call 611 and ask them to check your CAMEL settings in Grand Central. Should be set to None.

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Care to explain exactly what that means?

Same thing happened to me. I was on this forum by the time I got the call back. The rep was asking inane questions like whether I was in Airplane Mode….and having me repeat thinks like that receiving text and data was just fine. I actually have the “High Speed Data with paired Digits” plan. Calling and receiving calls failed on both devices sharing a paired line (iPhone 13 Pro Max and Galaxy S21 Ultra). Finally, the 2nd tech suggested that I do a network reset instead of removing Netflix rebooting and restoring Netflix. It actually worked! I can once again call and receive calls on both devices sharing that line. 

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We just had this issue too. How come the engineering team hasn’t fixed this. Clearly looks like a race condition of some sort and it’s extremely frustrating since we had 3 lines fail initially and then another one after the 3 started working again for a total of 2-3 different days of our lines not working. Could we escalate this? I’ve never had an issue with Tmobile until now and this is extremely frustrating. 


you can but to escalate this you will need to contact TMO either through calling or the preferred method would be through Facebook or Twitter..no agents in here to assist with things like this.

 

only time i have had that type of notification was when a tower went down further out and the tower i connect to ended up WAY over capacity with people and it had to keep bumping people.

Hey there! Do you happen to have the Netflix on Us active on your account?  It comes with Family Allowances and can sometimes (for lack of a better term) glitch and cause an error with calls as though you have numbers blocked.  The solution that I've found has been to reach out to care (either by 611, Message Us, or T-Force) and have them remove the feature, reboot your phone, add the feature back, reboot again.  Everything should work fine after that! 😀

Thanks 🙏 so much this really helped me out . I was not able to make and receive calls . When I tried calling out it would say “ Only always allowed numbers can make calls.”   I did exactly what you said and now my phone is working again ! Thanks again ! 

Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that

 

 

You are not able to make calls at this time.  always allowed numbers can be reached .

 

What fresh heck is this?

 

Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.

I’m facing the same issue since yesterday evening, suddenly started getting this problem. I totally agree with sun555, t-mobile customer agents having little knowledge about their own system and lacking troubleshooting skills. I wasted my time with them till 12:30 AM and finally they asked me to visit local store and get a new SIM (probable fix, earlier they were trying to convince me that it’s an issue with my phone)! I had to transfer some money to someone urgently and this simply stopped me doing that(text also stopped coming).

@T-Mobile Team: Please educate your customer care team for better service/support! 

Userlevel 4

SIM card failed on me.  Had a few backup SIM cards. Problem solved.

Could have been an account error or SIM number issue, but replacing the SIM with a new or reactivated card fixed it.

I'm on an old T-Mobile one promo plan and there was no reason for any family allowances or restrictions on either line.  since everything worked yesterday and did not today and no account changes were made it stood to reason that the SIM card was the issue.

however that does bring me to the subject of T-Mobile team of experts and the lack of knowledge thereof.

my area is serviced by a 40-person team 3 hours away where only two of them work on the chatline weekly. I have had The Misfortune three times to get the same person who knows nothing of TMobile. Unfortunately in this case you cannot just request another team member.

I will say I was not bounced around however I did need to be bounced around considering the representative I was working with had no idea what I was talking about.

Luckily I was savy enough to call in to 611 to have another sim card reactivated by number. Of course it was like a goat rope and trying to get the representative to understand what I was doing and why I was requesting it. However in the long run I figured it out and eventually they did what I asked them to do.

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Gosh, I'm sorry you had to go through such a debacle! I'm really glad you had a spare SIM to quickly resolve the issue .

Userlevel 4
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Customized Applications for Mobile networks Enhanced Logic - Wikipedia

Userlevel 4

Not many camels where I come from. Nor train stations.

No but seriously, the problem was the SIM card.

Thank you for this!  T-Force and the reps at my local store couldn't figure out what was wrong, but your advice fixed the issue. 😊

Well, had the same problem "You are not able to make calls at this time.  always allowed numbers can be reached the fix was a bug in THE FREE NETFLIX

the family wallet in Netflix once they canceled Netflix account I was able to make phone calls, they try to put Netflix back I couldn't make phone calls.

Th h

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So odd! Normally there isn't a problem when Netflix is re-added! You may want to reach out for a new SIM like recommended above?

Maybe, but wasn't able to make phone calls or text with a new sim card

installed by Tmobile store. A phone to tech support find Netflix problem.

Disabled Netflix phone works, add free Netflix again phone stop working.

Userlevel 4
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Hmm... Did your Tech Expert file a trouble ticket?  You may want to reach out to T-Force via Facebook or Twitter, I've had some pretty complicated issues before and they were able to sort everything out.

Yes, they open a trouble ticket it will take 3 business days for teams to

review .I couldn't stay without phone that long so I went to my local

Tmobile store . A call made by Tmobile store rep find Netflix family wallet

is doing the bug

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The only thing I could think of would be if you had Family Allowances on the account WITH the Netflix feature.  I'd definitely have the Netflix removed and check your add-ons via the my.t-mobile.com website.

That's what it's. the moment I add on families allowance . When the

cancel Netflix my phone works right away

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I'm sorry, are you saying that you already had the Family Allowance feature before you added the Netflix?  The Netflix feature includes FA so if you already had it, there may be a conflict. 

Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that

 

 

You are not able to make calls at this time.  always allowed numbers can be reached .

 

What fresh heck is this?

 

Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.


 

 

The easiest fix I did after going to T-Mobile and calling 611 waiting hours for no solution is log on to T-Mobile account on your browser. Go to “family where”. Then click “family allowances” next Limit device access. Chose the phone number that is giving you this error then make sure there is no check marks for limits. What this is it’s a limit put on your device to restrict calls from going out or coming in. Hope this works

 

I changed my Samsung Galaxy Note 8 from Verizon to Tmobile 1 hour later I

went home sign in to Netflix my phone stop working ....

Userlevel 4
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This is because of the actual feature that was added to the account, on your bill it will look like

Netflix Prem. $13.99 w/ Fam Allowance, ($19 value).

(Your mileage may vary based on the particular Netflix package you have)

It's this feature that's causing the issue, not when you signed up for the service on the Netflix website.

I still go back to if you are still having the issue, I'd explore getting a new SIM card.

I do care to have my phone work on my first day with Tmobile I do not care

about free Netflix or family allowance that stop my service . My phone is

working now without Netflix end of discussion.

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