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- 1,635 Discussions
- 7,701 Replies
Please, do NOT shutdown 2G
As soon as AT&T shut down 2G I switched to T-Mobile.Now I am hearing rumors that T-Mobile is shutting down 2G at the end of 2020.I have an Ebay bushiness unlocking AT&T older phones for use on T-Mobile. Shutting down 2G will make all these phones useless, creating an unimaginable amount of e-waste and destroying me and many others source of income.A large amount of people still use these older 2G-only phones, due to their reliability and people disliking the lack of options, poor repairability, and poor build quality in the modern phone market.Perhaps you can add a fee for 2G service to help keep up the cost of maintaining the older network, but I beg, do NOT shut down 2G.ESPECIALLY because of the COVID-19 pandemic, it is an incredibly terrible idea to force the shutdown at this moment. Many businesses will not be able to cough up the cost for new equipment that relied on the legacy 2G network.
WIFI Calling Preferences Being Forced to Cellular Preferred
I am experiencing my WIFI Calling Preferences always being forced to “cellular preferred”, as are others. I live in an area with poor T-mobile mobile data signal and this recent behavior makes my phone unable to make and receive calls and text messages. I believe the problem only started happening after the next to last T-Mobile software update. Everything was fine for my first 5 months of ownership. A Google search shows posts of other users experiencing the same issue, but no options other than a tedious workaround of manually switching the phone to Airplane mode and changing the WIFI calling preferences back to “WIFI preferred”. I have to do this kind of process each time I enter and leave my home, and sometimes have to reboot my phone as well. The times I’ve forgotten, I’ve missed package deliveries and went to a doctor appointment when the doctor had left a message that he was out sick. This appears to be a carrier specific issue as far as I can see. I even tried repla
Texting issues when connected to WiFi
I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my Girlfriend, her Mom, and her Daughter all having the exact same issues when on WiFi. This includes 4 different phones, 3 different Samsung models and an iPhone. All T-Mobile devices. This issue seems to only be with text messaging. No issues with calls or any type of Data or internet related App. Just sending and receiving text messages.I called support last week because I was certain this was a known issue for many people, but was told it was not. I went through all the trouble shooting steps with the team and nothing they could do seemed to fix the issue. I cleared my cache, checked my data to ensure it was all setup correctly, I'm even now using a brand new Note 9 and still having the same issues. When I called originally I was using my s7 Edge.I've taken a few photos where you can see the
Phone has full signal but I can't use the internet
Greetings,For the past few months I have been trying to resolve this issue with my T-Mobile service:1. Phone shows 3-4 bars of LTE, but the internet won't work2. My co-workers with T-Mobile are not experiencing any issues and they sit right next to me.3. When I'm with my spouse, their phone will work fine and mine won't4. I have tried turning WiFi off, resetting network settings, using a different phone - nothing resolves the issue5. I have called T-Mobile multiple times about the issue and the technician just tells me to reset my network settings or they send a device reset signal to my phone and it starts working again, but only temporarily6. I've ruled out the device and location at this point, so what else is their to test?7. Sometimes when I make calls, the device can't hang up and my phone locks up. This has happened on 2 separate devices. I have to do a force shutdown/restart.Device: iPhone XR, updated to the latest version of iOS.A side note: Why do I have to reset m
Text messages are delayed sending and receiving
When I receive a text message, I often get it and it shows 5+ minutes old. Its even been in excess of a day - this when I have plenty of signal and can make voice calls and use data without issue. I use the standard stock Messaging app. I also have delays sending messages. It spins and spins and a reboot rarely helps.I'm using a S5. I deleted all the messages, no change. It has been factory reset with no change. I used to have a Note 4 with the same issue.My zip is 30005. I have been having this problem for over a year. I've ignored it mostly because I got told about service improvements in my area and promised a booster that never arrived.But now the delays are causing me great pains because more and more websites are using SMS for 2-factor and a message that takes over 4 minutes to arrive DOES NOT WORK for 2-factor as the code expires before I receive the message. So I now need this figured out.
After latest update, GS9 keeps defaulting to Cellular Preferred over Wi-Fi calling
I have very poor (but existent) cellular coverage in my home. I had no problems with setting Wi-Fi preferred for all of my calls/texting prior to the latest (large) update. Now, I can select Wi-Fi preferred under Wi-Fi calling, however it never seems to save that setting. As I am typing this, I have two outgoing messages that aren't sending (spinning circle) because the phone can't decide whether it wants to use Cellular or Wi-Fi. I want it to use Wi-Fi because I know my Cellular coverage is horrible at my location. I called into customer service today (somehow without a dropped call) and they made some adjustments on their end, however it fixed nothing. Even after selecting Wi-Fi preferred, I will go back to check a few minutes later and the phone has already switched itself back to Cellular preferred. This is very frustrating. What can I do to ensure that Wi-Fi preferred will be the default setting?Thank you
t mobile now
Ever since the merger with sprint, t mobile has been absolute trash. Even after the new sim card its crap. Who ever thought it was a good idea to merge with sprint needs to get fired. Worst thing that has happened. And my job is dependant on having mobile data and if t mobile cant have their shit together then im gonna have to switch.
Why is my tethering speed so slow?
My issue is similar to other threads I have seen here. I am a on a grandfathered Simple Choice NA plan with 10 GB of high speed data. I am not close to using all of my data. My data speeds are always around 10 Mbps (or higher) download and 8 Mbps upload directly on my phone. (On the SpeedTest I just ran I got 25.5 download and 8.11 upload.) However, when I USB tether to my laptop (or desktop), data speeds drop to about 0.3 Mbps download and 0.1 Mbps upload.I have multiple lines with T-Mobile and multiple phones. It happens on all phones and all lines. The issue is not related to my location because data speeds on the phone are adequate. As soon as I USB tether, speeds drop drastically. The issue is not related to tethering to one particular laptop either. I have been having this issue for the last 1.5 years and in that time I have used several different laptops. Prior to 1.5 years ago, tethering speeds were fantastic. My T-Mobile plan has not changed during this time.My phones include
T-Mobile’s calling out “Nationwide” 5GNews
Everyone’s been talking about 5G. But if you talk the talk, can you walk the walk? T-Mobile’s been transparent about 5G since introducing the layer cake concept in 2018. It’s time to explain why T-Mobile’s 5G can compete with the other carriers and call out the myths surrounding “nationwide” coverage.T-Mobile’s 5G Building out 5G coverage for all T-Mobile customers is always ongoing. The foundation starts with doing right by customers. Making false claims and only providing a fraction of customers with 5G isn’t doing right by them. The T-Mobile 5G network is constantly improving and working towards reaching EVERYONE.How?The three layered strategy. Low-band covers larger land area for more reliability. Mid-Band covers a broad area balancing speed and range. High-Band gives super-fast data speeds for smaller areas.Mid-band is already reaching 410 cities and towns and will reach 100 million people by the end of this year! Speeds in mid-band areas are averaging 300Mbps and peaking around 1
ASUS TM-AC1900 wifi broken, how can I get service?
BACKGROUND:I purchased the ASUS TM-AC1900 device from the T-mobile.com website as a standalone device only, not-attached to any T-mobile account. It has been a great router, until recently has been giving me problems. Order #3163151330, Placed 11/23/2016, Delivered 12/02/2016PROBLEM 1: the wifi (both 2.4 GHz and 5.0 GHz) on my device (ASUS TM-AC1900) has stopped functioning.If my laptop or phone device is directly touching the router I have weak signal, and if I take it beyond 1 foot away from the device the signal is dropped. There is no problem for devices connected directly via cables. I have spoken both with T-mobile and ASUS technical support specialists who have taken me through the steps of rebooting/restoring my device to factory default a couple of times. We have tried other software adjustments as well, including changing channels and altering some of the advanced settings without any improvement. They have recommended that I have my device replaced under warranty. PROBLEM 2:
Data Roaming in Canada Not Working!!!
Help! I’m visiting Canada. I usually do for 4 days every month. I’ve not had any issues until this trip. I have coverage, 4 bars with Bell or Telus LTE or 3G but I can’t get data to work. This is incredibly inconvenient. I‘ve tried tech support multiple times and they have opened a ticket. This is since Thursday and I have not heard back. I head back to the US tonight so I’m not sure they will resolve it. I’m back visiting in 2 weeks for the holidays. I’m considering changing to Verizon because I’ll be in Canada for 2 weeks and no data leaves me in a tough spot (can’t get an uber, no iMessage, no google maps etc). Have tried:Reset Network Settings #766# LTE and 3GAuto carrier and manually select (Telus and Bell)Restarted phone, hard restartWhat else can I try? This is so inconvenient.
Phone not receiving calls/texts
Phone: Moto X, 2nd generation (purchased February 2015)Over the past couple of months, I have been experiencing problems receiving calls and texts. For phone calls, my phone will sometimes not ring or receive an incoming phone call. This occurs at both my home and office (4-5 bars in each location). On the caller's end, he/she will hear 2 rings and then the phone will go to voicemail. My phone will not ring, and I will not receive a notification of a missed call.For text messages, there will sometimes be a notable delay between when a message is sent (as registered by the time stamp on the sender's phone) and when my phone receives the message. Again, this occurs at both my home and office. (As an experiment, someone texted me while sitting next to me on my couch at home; the message took 45 minutes to appear on my phone.) There is no predicable pattern for the missed calls/delayed messages. I have considered (and rejected): location, time of day, whether I am actively using the phone
Good signal/bars but no network connection many times daily
Ok here's what is going on... I have pretty good signal almost full 5g bars most of the time down to where it drops to 4g lte at full bars. From time to time every couple hours I lose connection to the network where I can't text no apps work etc but usually I can still make calls just fine while this is happening. It only lasts 1-2 minutes sometimes or it may be out 15-20 then all of the sudden it's back to normal like nothing ever happened. It may go right back out again in 2 minutes or it may not happen for hours. Also it only happens on my new galaxy a32 not on our old galaxy j7 or prime whatever it was or on the older LG phone both of which are still being used on this account and same house at same time but they have no issues with connection ever. They aren't 5g either so I figure 5g has something to do with it. It just really gets old when you can't finish a conversation or get directions because internet/network connection just stopped. What can I do? All my connection settings
Anyone else having problem activating galaxy watch 4 as standalone?
So I just got two LTE galaxy watch 4's to use when I don't want to carry my phone with me (while exercising). After spending two hours at a T-Mobile store and another hour on the phone with a technician, they escalate and another tech comes on and advises me that the galaxy watch 4 cannot be used as a standalone on t mobile. It can only be used when connected and near the phone its paired with! WHY would T-Mobile sell an LTE watch that can only be used when connected to the phone? That is called a Bluetooth watch! Very frustrated with them wasting 3 hours of my time, when this could have been mentioned when the watches were ordered. And even then, why sell LTE watches instead of Bluetooth watches? Has anyone one had this issue?
Cellspot incompatible with Spectrum (Charter, Brighthouse, TW)
After two years my cellspot would not sync. I returned it and was sent another V.1 although I requested a V.2. I spoke with a tech advisor at T-Mobile last night and he confirmed that Spectrum Cable and similar companies have been doing digital upgrades across the country rendering existing Cellspots incompatible. I was told that they are awaiting parameters from the Spectrum so that the cellspots can work again.FYI: The Tech advisor said it was possible that it would sync after a few days if I left it on and didn't reset anything on the modem, router or cellspot. Anyone else having this problem ?When returning a cellspot, the instructions indicate you can send it back via a UPS shipping label or to a T-Mobile store. The latter was not possible as this was tried yesterday. Apparently they cannot input a device that did not come from their store since they did not have a code for the main warehouse and could not get one from customer service.
Can't receive data when on 5G UC
New Pixel 6 Pro. Worked fine for first few days. Now when the phone shows connected to 5G UC, I can not receive any data or connect to internet. There's an exclamation point in the notification area. If the phone shows just 5G or LTE them I can receive data. Tried resetting all networks and still won't work on 5G UC band.
Disable MMS/Texting over WiFi
So I have the dreaded sporadic issues sending an receiving text message while connected to WiFi. Since there seems to be no solution, T-Mobile sent me a 4G hotspot for my house. While in theory that’s fine, I have better cell service in the house, I still want to use WiFi for my data. I have high speed internet for a reason. OK. To the point. I don’t want to turn WiFi off. That seems pointless. What I want to do is to Only Use Cellular Network for Texting, but I can’t find any way to do so. I turned off WiFi calling, but that was never an issue. It actually worked fine. What I want may not be possible. Just curious if there is perhaps a Setting I’m not aware of. I have a Samsung Galaxy 21 Ultra. Latest version of Android. I use the stock Samsung texting app (which could be the issue). TIA
Callers can't hear me!!
Most of the calls, the callers can NOT hear me BUT, most of the time I can hear them. Also, when I callback, again they can NOT hear me.VOIP calls are perfect, with voice crystal on both sides! The device is Lenovo K6 Power and the device is good, as it was working fine with earlier telecom service!So, what is happening here? Please help!
DO NOT shut down 2G!
T-Mobile, PLEASE DO NOT SHUT DOWN 2G! People may think it’s useless, but you need to THINK AGAIN!! Me (and many other people) still love to use 2G on older phones such as nokias. Also, many seniors use 2G on their flip phones and don’t want to upgrade to those crappy 4G flip phones or smartphones. Also, what if LTE or 5G fails? What will be the backup if it fails? It’s not just phones that use 2G, it’s also tracking devices, security systems, parking meters, cars, and other things that might not even be upgradable. It was fine when 3G shut down because everything that relied on it just downgraded to 2G and there’s actually much more room for 2G since 3G shut down. T-Mobiles 2G is one of the last (or last) GSM 1900 network and millions of phones will be useless when it shuts down. What if you’re in an area with poor LTE/5G coverage and need to make an important call? Or LTE/5G is acting up? What will you do? And back in 2016, T-Mobile was basically almost laughing at AT&T shutting d
Anyone fed-up with horrible coverage from TMobile
This is a Description of our Complaint with T-Mobile and the BBB:For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. Turns out that their marketing in advertising campaign was misleading and inaccurate at best. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. When this didn't happen, I called to request a transfer of service and t
getting added to random text groups
Hi,On 7/8 - one of our numbers in the plan (iPhone 8) got added to a random text group made up of numbers not in the contact list! Today (7/9) an unknown number got added to our text group automatically (this was a nexus ) and one more phone in our plan (iphone) got added to another random text group!!What is happening? Are others experiencing this kind of random additions to unknown groups? I saw some folks reporting this issue on ATT and Verizon in late 2017. I called Tmobile support today - they denied any widespread issue and did not create a case for my issue !
International roaming / India - has issues
I have international roaming available as part of plan, but phone won’t connect to internet. I am currently in a city called Coimbatore, Tamil Nadu, India. The phone connects to a strong signal from Vodafone - India (and shows all bars are up on signal anywhere in city). But, when i try to start up chrome browser, it immediately shows “NO INTERNET”. Has been consistently doing it for past few days that i have been here. The obvious checks (Mobile data, Data roaming, Network operator etc) have all been checked. So, i am starting to think that vodafone india is throttling or cheating Tmobile on their end of the deal. If not, how can tmobile give me data service here ? I need to get this working soon, since i will be india for a while…..currently, i am getting by only on wifi connects.
MLB.TV free offer for 2023 season?
Hello, I realize its early but is T-mobile going to offer MLB.TV for free for the 2023 season like they have done in previous years?I thought I had read somewhere that the agreement between T-mobile and MLB had ended but maybe that was for MLB network and not MLB.tv?
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