Network & Coverage
Ask about our 4G LTE & 5G networks
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I use a Galaxy A11 and twice today a message from Carrier Hub “MCM client requests are processing:….possible issue with T Mobile network upgrade going on or some other network issue? Phone is a bit off with texts being delayed but no major issues yetPlease advise
Greetings,For the past few months I have been trying to resolve this issue with my T-Mobile service:1. Phone shows 3-4 bars of LTE, but the internet won't work2. My co-workers with T-Mobile are not experiencing any issues and they sit right next to me.3. When I'm with my spouse, their phone will work fine and mine won't4. I have tried turning WiFi off, resetting network settings, using a different phone - nothing resolves the issue5. I have called T-Mobile multiple times about the issue and the technician just tells me to reset my network settings or they send a device reset signal to my phone and it starts working again, but only temporarily6. I've ruled out the device and location at this point, so what else is their to test?7. Sometimes when I make calls, the device can't hang up and my phone locks up. This has happened on 2 separate devices. I have to do a force shutdown/restart.Device: iPhone XR, updated to the latest version of iOS.A side note: Why do I have to reset m
Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying thatYou are not able to make calls at this time. always allowed numbers can be reached .What fresh heck is this?Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.
I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my Girlfriend, her Mom, and her Daughter all having the exact same issues when on WiFi. This includes 4 different phones, 3 different Samsung models and an iPhone. All T-Mobile devices. This issue seems to only be with text messaging. No issues with calls or any type of Data or internet related App. Just sending and receiving text messages.I called support last week because I was certain this was a known issue for many people, but was told it was not. I went through all the trouble shooting steps with the team and nothing they could do seemed to fix the issue. I cleared my cache, checked my data to ensure it was all setup correctly, I'm even now using a brand new Note 9 and still having the same issues. When I called originally I was using my s7 Edge.I've taken a few photos where you can see the
Ok here's what is going on... I have pretty good signal almost full 5g bars most of the time down to where it drops to 4g lte at full bars. From time to time every couple hours I lose connection to the network where I can't text no apps work etc but usually I can still make calls just fine while this is happening. It only lasts 1-2 minutes sometimes or it may be out 15-20 then all of the sudden it's back to normal like nothing ever happened. It may go right back out again in 2 minutes or it may not happen for hours. Also it only happens on my new galaxy a32 not on our old galaxy j7 or prime whatever it was or on the older LG phone both of which are still being used on this account and same house at same time but they have no issues with connection ever. They aren't 5g either so I figure 5g has something to do with it. It just really gets old when you can't finish a conversation or get directions because internet/network connection just stopped. What can I do? All my connection settings
Every so often, maybe about once or twice a week, I will encounter this problem where I will make or receive a phone call and the call will sound garbled in general, but voices will sound robotic and unclear. Even the dial tone is garbled. This has happened while calling other mobile phones as well as calling a landline. Every time it has happened, I have been in an area with good coverage, normally full coverage or near-full coverage. If I am streaming music prior to the call, it will be choppy and have streaming issues when I end the call. The only method I have found to resolve it is to restart my phone, which is not an ideal experience. Has anyone else encountered this issue? I never experienced this when I was previously on the AT&T network and I'm concluding it is probably a network issue rather than a device issue, however I haven't ruled out either as a possibility. My device is a Moto G4 Play, which hasn't had any problems since I got it.
I am going to Alaska and would like to know more about the coverage. I already checked the coverage map and it indicated that there is "partner coverage". I also read that the partner coverage is provided by roaming on AT&T's network. Has anybody else been to Alaska and can confirm if it was decent coverage? Is there a charge to roam on AT&T's network? I read someone else's question posted here and one answer was contradictory regarding pricing. The answer stated calling is free but then it said calling is .20 per minute so I'm curious which it is. Is there anything we need to do to ready our phones (iPhone 6plus and Samsung Note 4) to be able to use the AT&T network? Thanks for your help.
Had no issue sending or receiving pictures with Verizon and now that I switched to T-Mobile, nothing will send or download when sent from others. I just see a box that says No Subject, Message size:___, Expires: Date. If I click the box that has a download arrow, it spins for a minute and nothing happens. Several images have expired and I never got the chance to view them. When I set up my account they forgot to turn on my data which was included in the plan. The data was turned on through tech support and my account was credited for the mistake. I have rebooted my phone several times since but this issue persists.What can I do to fix this?
I am experiencing my WIFI Calling Preferences always being forced to “cellular preferred”, as are others. I live in an area with poor T-mobile mobile data signal and this recent behavior makes my phone unable to make and receive calls and text messages. I believe the problem only started happening after the next to last T-Mobile software update. Everything was fine for my first 5 months of ownership. A Google search shows posts of other users experiencing the same issue, but no options other than a tedious workaround of manually switching the phone to Airplane mode and changing the WIFI calling preferences back to “WIFI preferred”. I have to do this kind of process each time I enter and leave my home, and sometimes have to reboot my phone as well. The times I’ve forgotten, I’ve missed package deliveries and went to a doctor appointment when the doctor had left a message that he was out sick. This appears to be a carrier specific issue as far as I can see. I even tried repla
Ever since the merger with sprint, t mobile has been absolute trash. Even after the new sim card its crap. Who ever thought it was a good idea to merge with sprint needs to get fired. Worst thing that has happened. And my job is dependant on having mobile data and if t mobile cant have their shit together then im gonna have to switch.
New Pixel 6 Pro. Worked fine for first few days. Now when the phone shows connected to 5G UC, I can not receive any data or connect to internet. There's an exclamation point in the notification area. If the phone shows just 5G or LTE them I can receive data. Tried resetting all networks and still won't work on 5G UC band.
My father lives in a small town in southern Arizona. With Sprint, we had really good service when we visited him. We switched to the T-mobile SIM cards a few months ago. Now when we visit him, the service is pretty bad. I thought with the merger that we would have access to both networks. How do I contact T-mobile to let them know their coverage sucks there?
I have an iphone 6s. Beginning this morning, whenever I try to send a text message I got a text back stating sorry this service is not available. I called TMobile customer service and spoke with several people. I reset network settings, turned off imessage, turned off facetime, etc. Now, not only can I not send text messages but I can not turn imessage back on, nor can I turn factime back on. At some point, after the third person, I realized I was now speaking with Apple. They tried a bunch of things and come to the conclusion that it is a cellular data issue, which is TMobile's problem. I tend to agree because when I try to turn in imessage it states that I need to turn on cellular data...which is already turned on. I've been on the phone for almost three hours. At work. I need someone to give me a solution to this problem. Thank you...
This has been going on for a long time now. I don't get a lot of calls. I talk to people, they say they call me but I don't hear the phone ring. I don't even receive their voicemails. Sometimes I only get voicemails after they attempted to call me but my phone didn't ring. This is a HUGE problem. Is there anyone else having the same problem?
My issue is similar to other threads I have seen here. I am a on a grandfathered Simple Choice NA plan with 10 GB of high speed data. I am not close to using all of my data. My data speeds are always around 10 Mbps (or higher) download and 8 Mbps upload directly on my phone. (On the SpeedTest I just ran I got 25.5 download and 8.11 upload.) However, when I USB tether to my laptop (or desktop), data speeds drop to about 0.3 Mbps download and 0.1 Mbps upload.I have multiple lines with T-Mobile and multiple phones. It happens on all phones and all lines. The issue is not related to my location because data speeds on the phone are adequate. As soon as I USB tether, speeds drop drastically. The issue is not related to tethering to one particular laptop either. I have been having this issue for the last 1.5 years and in that time I have used several different laptops. Prior to 1.5 years ago, tethering speeds were fantastic. My T-Mobile plan has not changed during this time.My phones include
Before, the signal was great, always staying at 4 bars. I don't know what happened within the last couple of months. The maximum amount I can get is 2 bars, connected to my wifi or on LTE. Sometimes I even get no service. Ive tested my internet connection online and it always says that there's nothing wrong. What can I do to get the 4 bars again?
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