My old cellspot died and after playing around with customer service finally got them to send me a new one. The new one refuses to connect and I assume it was not activated….keep rebooting etc and no luck. Support chat isn’t showing up for me even though I used it the other day.
HELP!
I had a similar experience. After speaking to a rep over Facebook messenger, she discovered the Personal Cellspot didn't have the address of the location where I was using it spelled correctly. She made the changes and reset the system on TMo's end and then the Cellspot worked.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
