Question

Do we need to return T-Mobile Cellspot Router?

  • 27 October 2021
  • 4 replies
  • 322 views

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Good Morning T-Mobile, 

Many years ago, we received a T-Mobile Cellspot Router, and we used it for several years. A couple of years ago, we purchased a newer router to improve the signal throughout the house, and the router was disconnected and put away.  I just found it a couple of days ago when going through a closet.  We have had it probably since like 2014-2015.  We just wanted to see do you all still want these devices back?  Are they still supported in anyway?

 

If not, is there a way to just purchase the one we have, and keep it?  It’s a rebranded Asus router, and from my understanding, it’s possible to flash the Asus firmware on to it, and since our other router in the house is an Asus router, from my understanding, this one can be used as a mesh router with the Asus Firmware.  I just wanted to reach out before trying to flash it, in case that would cause issues if it needs to be returned, still.

 

Thank you very much in advance.  


4 replies

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Same situation here and like to know the answer too. It is so old and outdated, not sure why they would want it back.

Userlevel 6
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Check your account online. If it shows you have a router, they’ll probably want it back. I mean they don’t track them for no reason. I’d call T-Mobile and ask for a RMA. If you just send it to them it will probably create confusion.

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Check your account online. If it shows you have a router, they’ll probably want it back. I mean they don’t track them for no reason. I’d call T-Mobile and ask for a RMA. If you just send it to them it will probably create confusion.

I couldn’t find where to look on my-tmobile. Can you give me some directions please?

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Check your account online. If it shows you have a router, they’ll probably want it back. I mean they don’t track them for no reason. I’d call T-Mobile and ask for a RMA. If you just send it to them it will probably create confusion.

I couldn’t find where to look on my-tmobile. Can you give me some directions please?

Nevermind, I found it. Under Profile.

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