Question

Home Internet - force firmware update?

  • 9 January 2021
  • 40 replies
  • 18832 views


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40 replies

Well today isn't over yet, so there is still hope for the upgrade.  As for accessing your gateway, from a PC or MAC go to. 192.168.12.1.  You should see the overview page.  On the very right side is Software Version.  The current version is 1.2003.03.0168.  So we want to see a higher number  for the new version that gets released.   Otherwise you can use the Home Internet App on your phone and at the bottom (android version) click on MORE and then click on GATEWAY INFORMATION.  The FIRMWARE VERSION is the first thing listed. 

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Still waiting for the next firmware update above .0168 so that it will resolve the issue with using VOIP services.  Customer Support has no release date 

I have been told they would have it by Wednesday, April 27, 2021, but the information I have received from Customer Service has not proved to be reliable.  I bought the Line-Link for VOIP and it took me several phone calls before someone told me it would not connect to 5 G.

I have been unable to get into the settings on my Gateway - how do you know what firmware you have?

 

Still waiting for the next firmware update above .0168 so that it will resolve the issue with using VOIP services.  Customer Support has no release date 

I just received mine today: 

1.2003.03.0168

Was the firmware forced on the modem or did you download it somewhere? 
If 0168 is the latest I already have it. But would like to know for reference how they are doing things.

 

I just received mine today: 

1.2003.03.0168

Current 5G modems being shipped with firmware version 1.2003.03.0168 .

I'm afraid not just received my 3days ago

I got the new 6g modem today an it won't work because firmware needs updating i click update while I'm in the modem settings an it ask me for file to update it with . So mine will not work an call center is a joke 2hr waits never call back . It's a joke 

Factory reset the modem that should push the new update to it.

I am still on 0143 myself.  A member, Stefan Knight, of the TMobile Home Internet FB group just received his 5G modem and posted his firmware version.  Here’s a link to the group in case you’re not familiar with them.  You may have to join to view the threads.

  https://www.facebook.com/groups/360887451937077

Userlevel 3
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Current 5G modems being shipped with firmware version 1.2003.03.0168 .

That’s noteworthy.

Can you take some screenshots of the web interface so we can compare and see what if anything has been updated?

Current 5G modems being shipped with firmware version 1.2003.03.0168 .

Userlevel 3
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We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143. 

 

Is there anyway to trigger the update?

 

I've heard the new update can greatly speed up the modem but don't know if that's true.

What do you think the latest firmware version is?

Would like to know if you were able to get tech support to push through an update. I called today and they told me that there is no update yet. 

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Yesterday, I received and installed the new 5G gateway, 5G21-12W-A.

Where can I find the latest firmware version?

Userlevel 7
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Contact tech support.  They should be able to push a firmware update to it for you. 

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