Question

Home Internet Port Forwarding working in 2021?

  • 25 February 2021
  • 11 replies
  • 5289 views

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I see a couple threads talking about port forwarding not working and I still can’t seem to get mine working.  Is anyone having any success with new hardware or contacting support?


11 replies

I just got the LTE wifi gateway yesterday and do not see anyway to even setup port forwarding. I called support yesterday, was on hold for several hours, the "tech" who took my call didn't seem very knowledgeable at all. So, nothing was resolved. 

 

I called again today, a message stated it would be approximately 2 hours and would I like a call back, so I said yes to set that up. 6 hours later, they call, and I am put on hold for 40 minutes, then the phone went quiet. I finally hung up. 

 

Looking through the available settings, I don't see anywhere to setup port forwarding. There are very little options. It's as if it is setup for the most basic non-technical user, who they don't want touching anything. It's disappointing. 

I'm guessing that we may need to get another router and connect the T-Mobile router to the wan port? Frustrating, because before signing up, I made my requirements clear and they assured me their service would allow them. 

I have been using t-mobile hotspot and other carriers for years and have also had issues with the port forwarding. The issue is that t-mobile and others use a carrier grade NAT which will never assign you a public IP when connecting to the internet. You will be assigned a shared IP to WAN which means there is no way to direct any particular port to your device directly. Unless t-mobile offers a service to allow a public or dedicated IP this probably will never be supported, even if the router they provide has it available in their settings. 

However, I have found a decent work around that has worked well for me, though I am still waiting for my device to come in for me to try on the t-mobile home internet. It works well with my phone tethering and hotspot though so I assume it will work the same. PureVPN has a service with their VPN that assigns your connection with a dedicated IP address and port forwarding. It works with PPTP and L2TP / ipsec only but this makes it very easy to set up. PPTP is hardly encrypted and is not standard to use for many VPNs, but it is very very fast and is minimal on latency / bandwidth compromises. 

I use a second router with dd-wrt firmare and use PPTP to connect straight through its WAN connection settings. Super easy to setup, and the dedicated IP you assigned becomes the WAN IP of the second router which means port forwarding is used directly. No need to open any ports or DMZ with the t-mobile router at all. Routers will vary with PPTP WAN support, but this should be a pretty common protocol so others might work the same. 

This is actually easier than it might seem, and it works better than you might expect. The benefit is that you will also have a dedicated IP which is super handy to have. The downside is that there is a cost to these services, but PureVPN also supports OpenVPN so you can use to connect other devices as a standard VPN. Its a work around, but so far its the only way I have found to poke holes through that wall. 

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Ok found this it may help some ppl. 

Fix Double NAT on an Xbox, router, and PC

 

https://www.purevpn.com/blog/double-nat/

 

 

 

THIS IS A MAJOR PAIN IN THE … i switched over to tmobile wifi, and it killed my xbox games on my pc.

so…. i have been trying everything i can to resolve it.  now will try the ethernet cable.  if that does not work i will have to say goodbye to TMOBILE

and the thing is, THEY KNOW this issue exists.  the engineers knew it when they rushed it to market.  and the rep’s you sit on the phone w// for hours are clueless to resolve it.    and when the rep says they will follow up …. don’t hold your breath

   thanks Tmobile!   your the best at killing my gaming 

so very annoyed

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I have been using t-mobile hotspot and other carriers for years and have also had issues with the port forwarding. The issue is that t-mobile and others use a carrier grade NAT which will never assign you a public IP when connecting to the internet. You will be assigned a shared IP to WAN which means there is no way to direct any particular port to your device directly. Unless t-mobile offers a service to allow a public or dedicated IP this probably will never be supported, even if the router they provide has it available in their settings. 

However, I have found a decent work around that has worked well for me, though I am still waiting for my device to come in for me to try on the t-mobile home internet. It works well with my phone tethering and hotspot though so I assume it will work the same. PureVPN has a service with their VPN that assigns your connection with a dedicated IP address and port forwarding. It works with PPTP and L2TP / ipsec only but this makes it very easy to set up. PPTP is hardly encrypted and is not standard to use for many VPNs, but it is very very fast and is minimal on latency / bandwidth compromises. 

I use a second router with dd-wrt firmare and use PPTP to connect straight through its WAN connection settings. Super easy to setup, and the dedicated IP you assigned becomes the WAN IP of the second router which means port forwarding is used directly. No need to open any ports or DMZ with the t-mobile router at all. Routers will vary with PPTP WAN support, but this should be a pretty common protocol so others might work the same. 

This is actually easier than it might seem, and it works better than you might expect. The benefit is that you will also have a dedicated IP which is super handy to have. The downside is that there is a cost to these services, but PureVPN also supports OpenVPN so you can use to connect other devices as a standard VPN. Its a work around, but so far its the only way I have found to poke holes through that wall. 

Hi,

 

Have you got PureVPN to work with your settings? If so, is anything in addition to the instructions PureVPN provides at their website you did?

 

Thanks.

We shouldn’t have to buy a VPN to use the internet we pay for. I need port forwarding as a basic ability. It seems this used to be a feature on the older models and this new 5G one can’t do it. 

 

The support for this service has been absolute garbage. Long hold times, many transfers, to people who don’t know anything, hang up on you, and barely speak English. It seems they are given no real way to help customers when you say you have a problem. They are like Fedex agents and just make things up and lie to make you happy. They will say they will send techs to the tower, or they will fix the problem, or they will send a replacement router, or they will call back and it’s clearly just all lies. Nothing changes and they never call back and they never send the router. 

 

I was promised this would be 5G internet and then when I get it they now claim 5G is upgrading in my area with no estimate to when it will happen. So they just lie to get customers. The sales agents don’t know the difference between 5G and 5Ghz wifi. 

 

Speeds have been very inconsistent and so has latency. 2-10mbps is common with a max of 80 being the highest I have ever seen. 100ms ping is also common. Have to reboot the router randomly to get internet back. Even with 5 bars of signal speeds can be slow and sometimes 3 bars gets more speed. 

 

No port forwarding is the icing on the crapcake. $50 a month can get better/faster/more consistent service from verizon fios with 1/5th the latency and port forwarding. Too bad I live in an area where 1 local company has a complete monopoly. 

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I am in the same boat yall are on. Same troubles for the same reasons. I even got a Pure VPN account which didn't seem to work with my router which isn't that old. I contacted XFinity and get my internet plan turned back on with a good discount even if just for the first year. I cancelled my band-aid VPN service for a full refund and will be putting the 5G T-Mobile Gateway n its box and will ship it back. 

I have learned quite a lot about CGNAT, 464XLAT and interesting things on the subject but in the end, I do not have a public ip and from what I understand never will from T-Mobile home internet. Now my VOIP phones and security cameras will work again, just like they have for years without any trouble or intervention.

I will certainly miss the speed and cost but I cant throw more money (new hardware, VPN service etc) at this  problem. The day T-Mobile offers a public IP with all incoming ports unfiltered is the day I will try again.

I feel an idiot after buying this hot spot. They should of never called it home internet but instead called it what it was which is a hotspot which I could have got with my phone. False advertisement basically. They could of been more upfront about this. I expected it to be just like any other home internet. As much as I hate and despise Century link, I’d be better off with their internet as they actually have port forwarding/etc. This internet is pretty much useless to me. I am awaiting an answer from TMobile regarding the potential of them adding this in the future. But if this wont occur I am returning this and buying Century Link (its slower but its ACTUALLY home internet).

Port forwarding still a problem: bump

Just started setting up my T-Mobile Home Internet Gateway, and the speeds and latency look very good, (low 10’s of milliseconds ping, 300-500 Mbps downlink, 50-80 Mbps uplink, BUT, there doesn’t seem to be anyway to accomplish port forwarding in the web GUI. What a major oversight. They need to add several controls:

  • DHCP reservation (required for port forwarding)
  • Port forwarding (to devices that have IP reservations)
  • Auto firmware updates
  • Ability to modify DNS servers that are used

In absence of these functions, they could perhaps provide a way to act exactly like a cable modem: provide all ports at a wired Ethernet connection and allow the WiFi to be turned off. Let us do the rest if you can’t do it.

I am in the same boat as ya’ll trying to set up port forwarding but hit a rock-solid wall. I was informed during the purchase by the rep that it’s possible and can be done by talking to support team but clearly from others experiences the  support team is not really supporting much with this issue, what a bummer. I am getting speeds comparable to Xfi with all my devices connected at a better price so was really hoping and rooting for this 5G service but with port forwarding snafu I am not so sure!

This here sums it up on what needs to happen to allow Home Internet Gateway to be used in similar ways as the traditional modem. Fingers crossed on getting a solution soon -  

Just started setting up my T-Mobile Home Internet Gateway, and the speeds and latency look very good, (low 10’s of milliseconds ping, 300-500 Mbps downlink, 50-80 Mbps uplink, BUT, there doesn’t seem to be anyway to accomplish port forwarding in the web GUI. What a major oversight. They need to add several controls:

  • DHCP reservation (required for port forwarding)
  • Port forwarding (to devices that have IP reservations)
  • Auto firmware updates
  • Ability to modify DNS servers that are used

In absence of these functions, they could perhaps provide a way to act exactly like a cable modem: provide all ports at a wired Ethernet connection and allow the WiFi to be turned off. Let us do the rest if you can’t do it.

 

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