incapsula block error code 16

  • 5 February 2018
  • 5 replies
  • 54 views

looks like my home IP address is blocked by incapsula: I'm getting error code 16 Access Denied from any computer/browser combination on my home network when trying to open t-mobile home page. Is there a way to 'whitelist' my IP address?


5 replies

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It looks like you are going through a proxy. I would suggest thinking to disable that and try again.

more particular pointer would be much appreciated otherwise I started there

I certainly go through the proxy but on T-Mobile side, like everyone else. That proxy doesn't like my source IP for some reason and I don't know who to contact to make my IP 'whitelisted'. Here's tracert output from my home machine to t-mobile.com, the last IP looks very similar to the one from the original error message, I just hit different node with tracert:

  210 ms 9 ms 8 ms  10.80.44.1
  3 9 ms16 ms 9 ms  ip68-4-14-78.oc.oc.cox.net [68.4.14.78]
  410 ms10 ms 9 ms  100.120.104.6
  513 ms13 ms12 ms  68.1.1.167
  613 ms15 ms13 ms  ae-7.a00.lsanca20.us.bb.gin.ntt.net [129.250.194.165]
  783 ms82 ms84 ms  ae-3.r01.lsanca20.us.bb.gin.ntt.net [129.250.2.233]
  821 ms22 ms12 ms  ae-8.r23.lsanca07.us.bb.gin.ntt.net [129.250.6.48]
  976 ms75 ms80 ms  ae-6.r22.asbnva02.us.bb.gin.ntt.net [129.250.3.188]
1091 ms84 ms80 ms  ae-1.r05.asbnva02.us.bb.gin.ntt.net [129.250.2.20]
1177 ms75 ms86 ms  192.80.17.94
1276 ms76 ms81 ms  107.154.104.99.ip.incapdns.net [107.154.104.99]

Did you get your IP address whitelisted? I'm having the same issue. I've contacted T-mobile numerous times and keep getting bounced from rep to rep who have no idea what I'm talking about. One rep even suggested I tweet John directly. This is becoming extremely frustrating and time consuming.

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