incapsula block error code 16

  • 5 February 2018
  • 5 replies

looks like my home IP address is blocked by incapsula: I'm getting error code 16 Access Denied from any computer/browser combination on my home network when trying to open t-mobile home page. Is there a way to 'whitelist' my IP address?

5 replies

Visit following great solver as

Userlevel 6

It looks like you are going through a proxy. I would suggest thinking to disable that and try again.

more particular pointer would be much appreciated otherwise I started there

I certainly go through the proxy but on T-Mobile side, like everyone else. That proxy doesn't like my source IP for some reason and I don't know who to contact to make my IP 'whitelisted'. Here's tracert output from my home machine to, the last IP looks very similar to the one from the original error message, I just hit different node with tracert:

  210 ms 9 ms 8 ms
  3 9 ms16 ms 9 ms []
  410 ms10 ms 9 ms
  513 ms13 ms12 ms
  613 ms15 ms13 ms []
  783 ms82 ms84 ms []
  821 ms22 ms12 ms []
  976 ms75 ms80 ms []
1091 ms84 ms80 ms []
1177 ms75 ms86 ms
1276 ms76 ms81 ms []

Did you get your IP address whitelisted? I'm having the same issue. I've contacted T-mobile numerous times and keep getting bounced from rep to rep who have no idea what I'm talking about. One rep even suggested I tweet John directly. This is becoming extremely frustrating and time consuming.