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Other Devices

Not Android or Apple? This is the right place.

497 Discussions
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497 Discussions

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edreauxFirst activity

asked in Other Devices

wyze camera uses 2.4G wifi - TMO router combines 5 & 2.5G into one SSID. How to separate?

can anyone provide clear instructions on how to separate into 2 bands 5 & 2,5?Is it difficult - am not a techie.tks much edreaux

1 year ago

BxJuiceFirst activity

asked in Other Devices

Hotspot issues

I brought a hotspot for an upcoming trip. However the email address says the site can’t be reached.Somehow last night I was able to able to get in via another method, which I can’t recall since I’m not at home now and changed the device name. But I want to change the password or reset the device and start over again. Where do I log in??

1 year ago

dld789First activity

asked in Other Devices

Is 4G Falcon Z 917 Hotspot still good for future use?

I have a Falcon Z 917 Hotspot purchased in 2019. The battery is now dead. Would you just replace the battery, or do I need to consider a newer model? Looking at the limited doc, I see “portable”. There’s no description of that. - Is that the reason it needs a battery? Thanks

1 year ago

CrawdadFirst activity

asked in Other Devices

TP-Link range extender

Will a TP-Link Range extender work with T-Mobile’s 5G Home Internet?

1 year ago

dianacaswellFirst activity

asked in Other Devices

Website issues

I cannot get logged in to my account since last night. Keeps saying the site is not secure. Super easy for you guys to fix that.

1 year ago

DeliaFirst activity

asked in Other Devices

What qualifies as a BTS device?

I purchased a MiFi® X PRO hotspot in December 2022. At that time, the T-Mobile customer service rep told me I qualified for the promotion “UMTS Network Retirement - $200 off any BTS device” and that I’d get a $200 credit to my account. I’ve never received the credit, even after chatting with customer service at least 3 times since then.Today, a customer care representative told me that I didn’t qualify for that promotion because the hotspot is not a “BTS device”. Does anyone know whether a hotspot qualifies as a BTS device? I feel deceived!

1 year ago

HaykAvetisyanFirst activity

asked in Other Devices

Compatibility with Sony Xperia 1 V 512 international version

Hi. Can you help me to understand if Sony Xperia 1 V 5G XQ-DQ72 Dual 512GB 12GB RAM Unlocked (GSM Only) https://www.amazon.com/Sony-Xperia-XQ-DQ72-512GB-Unlocked/dp/B0C585XCFL is compatible with T-mobile's network?

1 year ago

DollarahFirst activity

asked in Other Devices

Device not connectinf after being disabled

Hey everyone, I disabled my work computer from my internet over the weekend. I am now trying to reconnect but when I try to connect to my network my laptop says “Can’t connect to this network” and now my laptop will not show up on my Devices in the T-mobile app. I did a factory reset on my gateway and it is still not connecting. Any tips? Thanks!

1 year ago

nlbshrewFirst activity

asked in Other Devices

Adding TV and ipad to gateway

I have a TV using Roku and a Apple IPad I need to connect to the gateway. Not sure how it's done.

1 year ago

Dannymartin89First activity

asked in Other Devices

USING XIAOMI REDMI NOTE 10 PRO IN NYC

Hi all,I am visiting from the UK next month and I am looking at buying a US sim as I have a dual SIM redmi note 10 Pro. I've tried to find out in forums and web pages all over the place to find out if my phone would be compatible on T-Mobile (as it seems the one that would be most likely to work due to having 5 bands that are compatible and reading that Verizon etc doesn't work full stop). Does anyone have a definitive answer to this? Tia

1 year ago

141MimiFirst activity

asked in Other Devices

Galaxy Watch 4 with Wearable Plan -- doesn't make calls?

Anyone able to get their Samsun Galaxy Watch 4 to act as a stand alone device that makes/receives calls and texts? Mine will not. Curious what the roadblock is????

1 year ago

Gina MirandaFirst activity

asked in Other Devices

my wifi

How do I remove people using my wifi

11 months ago

jaklineFirst activity

asked in Other Devices

why arent my phone working

why arent my phones working

1 year ago

MeezyFirst activity

posted in Other Devices

Returned equipment still being billed

I have returned a range extender. Have a UPS tracking #. Shows recieved in Fort Worth Texas by TMO GRC and " left on dock ". I have now spoken with 6 different representatives who have all assured me that it was taken care of. Recieved another bill for $307.79 ( for a $25 piece of outdated plastic ) AGAIN that has been returned. Tried the Facebook page messenger. No response. Seriously unbelievable.

11 months ago

pddowningFirst activity

asked in Other Devices

Bose Soundtouch 20

Are there known issues with the Home 5k network and Bose SoundTouch speakers?I have not been able to get my SoundTouch to work since we switched to Home 5k.I've even tried reseting my SoundTouch to Factory settings and still no go on the speaker.

1 year ago

jzincoFirst activity

asked in Other Devices

Razr+ cheaper at AT&T

AT&T is offering the new Razr+ for $180.00. That's hard to beat. Prove me wrong!

1 year ago

lestaylorseebitscomFirst activity

asked in Other Devices

home internet logon to router so i can see what devices are on my network?

home internet logon to router so i can see what devices are attached to the gateway router?

1 year ago

Chad62First activity

asked in Other Devices

issue with mlb the show 23 on PlayStation

My son has been locked out of playing competitive games in MLB the show 23 on his PS5 for about a week now and I can’t find any fix. When he tries to get in the game it will find him an opponent, but then displays a message “Challenge Failed” and boots him. I cannot find any fixes online anywhere and am wondering if this is (another) gaming issue caused by having 5G internet rather than more standard Wi-Fi? Does anyone have any ideas? I already have done everything I can think of, including deleting the game and reinstalling from scratch thanks in advance!

5 months ago

locoboy808Rookie

posted in Other Devices

samsung active fit it

next thing i have the active 1 to the 5 pro every time i get a new phone or change my phone the app makes me reset my active by factory reset. i have to reinstall everything they have no back up at all does not work.

1 year ago

Elrod1981First activity

asked in Other Devices

text message

How do I get out her text messages form other carriers that are not sending them through iPhone.

1 year ago

fl_specFirst activity

asked in Other Devices

UPnP Issue with Xbox Live

Can anyone from Tmobile provide details on when or if Tmobile is actually planning on fixing their well known incompatibility issues with gaming consoles such as Xbox Series X? A clear answer is all we folks need to decide if we keep this internet service or not.…

11 months ago

mjbinwildwoodFirst activity

asked in Other Devices

5G21 Gateway loosing connection

5G21 Gateway has lost connection four times today. The power has not gone out. Usually I have to restart the gateway every 2 or 3 days because it gets real slow or looses connection. I read that these can overheat? I read some people have put an extra fan on it. That should not have to be an option. Do I need a new gateway? My T-mobile phone connection has been fine.

1 year ago

jayboo33First activity

asked in Other Devices

Mifi and hi-speed data pass?

Going to Asia. I have an Inseego Mifi - is there any advantage to adding a hi-speed data pass?

1 year ago

huis58First activity

asked in Other Devices

Update firmware on a 5G Arcadyan KVD21 gateway

How do I update the firmware on my 5G Arcadyan KVD21 gateway? Does it automatically update when I re-boot? How do I find out the current available version?Thanks in advance.huis58

1 year ago

Anakin_skywalkerFirst activity

asked in Other Devices

Strange message on Wifi Box?

Saw this on my T Mobile router…very suspicious. Should I be concerned?

1 year ago

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