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  • 508 Discussions
  • 1,591 Replies

508 Discussions

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rbbarthoFirst activity
asked in Other Devices

Turning of WIFE on T-Mobile Internet Gateway

Click on link below to find out how to disable T-Mobile internet Gateway…https://youtu.be/ijkxQ-OkxoI

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1 year ago
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mkjenFirst activity
asked in Other Devices

It's my First Smart Watch ever

all you young experienced smart watch users - - - I need help.  Purchased my first “Galaxy Watch 5 40mm”. Other than use it to tell the time (because I haven’t had a chance to learn and play with it yet) it is simply telling time for me.   It started out with 100% charge at 6 am and is dead by 4 pm.   I was told when I purchased it it would stay charged for a day or 2.  What’s the point in having it, if it can’t even make it through my work day.   I can’t imagine if I was using it for other stuff.   Thanks for your thoughts.

3
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3 months ago
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Nathaniel.scottFirst activity
asked in Other Devices

assigning networks to ethernet ports

I have a wireless printer that has to connect via a WPS button (no apps available for this printer). I set up a 2.4 gHZ network on my t mobile modem, hooked a Ethernet cable into the back and ran it to a router. Tried connecting the printer wirelessly but it keeps failing   I think the issue is that the t mobile modem is automatically sending the 5g network out through the Ethernet jacks, instead of the 2.4gHz one I set up. Is there any way to manually assign a network to the Ethernet jacks on the back of the t mobile modem?

3
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10 months ago
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chipsalmenFirst activity
asked in Other Devices

T-Mobile Hotspot

The hotspot box turns on but it doesn’t usually show the arrows that goes up and down to show that it has a connection. It’s been doing this ever since I came back home to it and it was still on the charger ever since I left. What do I do?

0
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1 year ago
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msyesRookie
asked in Other Devices

home internet device protection ? is it a thing??

Does anyone know if the protection 360 also applies to home internet devices? All I can find is telling me to take it to an in person store to be inspected... I'm trying to find details if it is possible. Nothing has happened to mine but I may want it just in case. Thank you for your time 

4
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1 year ago
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Krissyb1103First activity
posted in Other Devices

T-Mobile internet

I would like u cancel the home internet and mail the router back

1
tidbits
Pillar
1 year ago
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TedETGbizFirst activity
posted in Other Devices

AGM M8 4G Rugged Flip Phone - will only do texts - no calls in or out

A client had the above phone and it would not do calls in or out.  It is not sold by T-Mobile, but does work on their network.  The OS on the phone is not Android and it is a flip phone.  When she took it back to the store, they had no idea what was wrong.  It you tried to call out, the error code was “OR201FL65”.  After much troubleshooting, a T-Mobile business support tech realized to was on a “text only” plan (typically for deaf people).  He switched it; phone works fine now.  Phones like this are sold on Amazon and elsewhere.  If you get one, watch out for this.

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8 months ago
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scottb8888Rookie
asked in Other Devices

Moving to T-Mobile

I am in the process of moving from cable internet to T-mobile.  I can not get my voip service to work.  Incoming calls will work but Icant make outgoing calls.  ANyone elsase have the issue and got it fixed.  I won’t move to T Mobile without my voip servce.

7
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9 days ago
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JZMatrixFirst activity
asked in Other Devices

T-Mobile 5G Hotspot keeps resetting hotspot settings

I have a T-Mobile 5G Hotspot in my car and at least weekly the hotspot settings (SSID settings) are changed (reverted to what seems like factory defaults).   I have a SSID configured for both the 2.4 and 5Ghz radios, with custom names.  However, during this ‘revert’ the 2.4Ghz radio is disabled and the 5Ghz SSSID reverts to factory default name and password.  The admin password doesn’t change and is still the one it’s set to, so it doesn’t seem like the entire unit is reverting it’s configuration, only the SSID settings.  

1
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4 months ago
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TheBubFirst activity
asked in Other Devices

News shows up when i open my phone

Why does news show up when i turn on my phone, its very annoying. 

3
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Pillar
1 year ago
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FishyFingazFirst activity
asked in Other Devices

Paired Device

Hi my iPhone is broken but call details and usage shows incoming and outgoing messages to my wife’s I watch phone number. Also It looks like a Samsung watch was activated on my account around same time. The Samsung watch is my sons but was never used 

1
gramps28
Pillar
8 months ago
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Glennr21961First activity
posted in Other Devices

t mobile security camera

I'd like to know, does t-mobile security camera send an alarm to my phone that will go off for 30 seconds to a minute to wake me up, a text message or email is useless 

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Pillar
11 months ago
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lislFirst activity
asked in Other Devices

cant get replacement

I bought a new Tmobile branded 5g hotspot and it quit working after a month. I called and got a ticket but there is no resolution to when they will send a replacement.  all I get is “it is in process” and it has now been a full week.  I’ve been calling every day and still no resolution to getting a replacement. apparently, the device came out in june, and they already discontinued it so they have no replacement.  they just want me to purchase an upgraded inseego.  this is not acceptable!!!!please community, please tell me how to get through to tmobile to escalate this!Lisl

2
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1 year ago
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nlbshrewFirst activity
asked in Other Devices

Adding TV and ipad to gateway

I have a TV using Roku and a Apple IPad I need to connect to the gateway.  Not sure how it's done.

1
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9 months ago
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Ruslan78First activity
posted in Other Devices

refund

hello, I terminated the contract with you on 04/27/2023 and on 04/29/2023 you charged $51.40 from my credit card by what right?  I can't log in to my account to cancel the auto payment.  refund $51.40 to my credit card

2
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Pillar
11 months ago
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muramasaFirst activity
asked in Other Devices

Regarding the wireless router I am currently contracted with.

We are currently under contract for a wireless router.Our house is a two story building and we currently have the router on the second floor.I have just purchased a TV and when I connect it to the router, the connection speed is slow.If I put the Wi-Fi router on the first floor as well, will that clear up the problem?How much does it cost to rent another one?Please advise me if there is any other way to solve this problem.

3
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4 months ago
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wahm2004First activity
asked in Other Devices

503 Error code

For an entire week, every time I try to log into “My account, I’m getting this page: https://www.t-mobile.com/errorpage?code=503. It will not let me login, just comes up the message below. When I click “contact us” it takes me to the page where it has a phone # to call, but then if I click the “bill & pay” tab, they are gladly charging my card on file the payment. If I click on “account” it will take me to a run down of all my lines/services but when I click on the “usage” tab, I’m again getting the same message below. Again, I’ve tried every day to get into the “usage” part or heck even “my account” to no avail. I’ve tried from my desktop, laptop, cell phone, nothing. I’ve tried different browsers, cleaning my cache, history, etc., again nothing. Anyone else??Sorry, something went wrong.We’re working on it. In the meantime, please try again. If you’re still having trouble, please call us at 844-839-5057. contact-us

3
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3 months ago
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JfkerFirst activity
asked in Other Devices

Texts keep loading

When trying to send a text from the Timex Family Connect watch, it keeps loading instead of sending. I can't delete it to try to resend it again. How do I fix this?

1
syaoran
Pillar
2 years ago
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nkossFirst activity
asked in Other Devices

email monthly bill

I am on auto pay, but I used to receive a notification email about 2 weeks before the due date. For some reason, these emails have stopped and I can’t figure out why or how to turn them back on. Any help?

2
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5 months ago
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DMossRookie
asked in Other Devices

Galaxy Watch 5

Back in September 2022 I went to T-Mobile to order the Galaxy Watch and I am 99% sure that during the time the watch was on sale or maybe it was a promotion going on for it. I walked in the store and told the sales rep that I wanted the Galaxy watch and when asked which one, I stated the one that was on sale. They immediately knew which watch I was referring to. I just found out that I did not get the watch for the promotion/sales price but I am paying full price for it. When I spoke to someone about it, they had no idea what promotion I was talking about because they can’t see any of the past promotions and so I am stuck paying the full price for the watch. Do anyone know which promotion was going on at that time? Maybe with a little bit more information, I can get a discount on the remaining balance.

9
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1 month ago
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Vega1713First activity
asked in Other Devices

Samsung Flip 4

When will Tmobile have the Samsung Flip 4?

1
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1 year ago
1
141MimiFirst activity
asked in Other Devices

Galaxy Watch 4 with Wearable Plan -- doesn't make calls?

Anyone able to get their Samsun Galaxy Watch 4 to act as a stand alone device that makes/receives calls and texts? Mine will not. Curious what the roadblock is????

1
gramps28
Pillar
9 months ago
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IrisNMFirst activity
asked in Other Devices

what should i do?

i got water damage or something of the sort towards the end of last month but my phone started back up again, i was very confused but after a couple days the screen turned black and is showing me an error “FastBoot mode”, what does that mean what do i do?

1
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2 years ago
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Steele888First activity
asked in Other Devices

Not getting texts on watch

Is the Samsung watch 6 LTE supposed to get texts when my phone is off? Mine doesn’t and I thought it should being an LTE watch. I can get calls and send calls and texts when my phone is off but I just can’t receive them. I have reset everything and adjusted all the settings and nothing works. Does anyone know anything about this?

2
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7 months ago
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minidonkeys2Rookie
asked in Other Devices

Does Go Flip 4 have voice recognition capability?

Does the Go Flip 4 have voice command for texting.  If yes, please guide me to set it up.  Thanks

0
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2 years ago
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