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  • 501 Discussions
  • 1,563 Replies

501 Discussions

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ghentjFirst activity
asked in Other Devices

TM-RTL0102 LTE WiFi Gateway

Hi, does anyone know if the TM-RTL0102 LTE WiFi Gateway supports IP passthrough.  If not, are there plans for the device to support this in the future, or plans for an upgraded device to?

4
C
2 years ago
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magenta10614197First activity
asked in Other Devices

5G Home Internet Service

When is Tmobile going to release a 5G home internet service? I have tried their LTE home internet service, but discontinued it. I am very interested in trying again with 5G speeds.

5
K
3 years ago
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VickiechilFirst activity
asked in Other Devices

I WANT MY NAME OFF MY CALLER ID ON OUT GOING CALLS

I WANT MY NAME OFF MY CALLER ID.  I have done every thing I can think of. The only thing left to do is turn off the entire caller id. I’d rather not do that, but I am tired of having my name plastered every where. If someone has any suggestions. I’d appreciate it.    Thanks

3
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Community Manager
6 months ago
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Gfrost97First activity
asked in Other Devices

Devices require IPV4, but TMHI is IPV6 only..

I have Whistle dog trackers that require ipv4. The gateway is ipv6 only…is there any way to go around that? considering connecting a router to the gateway. any advice?  Thanks!

4
E
3 months ago
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endeavour1701Speaker
asked in Other Devices

Home Internet Device - What does it look like ?

Hi all,I received an invite for T-Mobile Home Internet. Really tempted by it just because the upload is not just a 5Mbps.Unfortunately, I can't find any picture of their device. What connection does it have ?Is it equipped with a RJ-45 port, then I can connect a switch on it ?Can we find the specification of that device somewhere ?I have seen in other discussion that we can't do a bridge mode.Any info on any update for the firmware to allow it to work as a bridge, and not a gateway ?Thanks all...

7
B
3 years ago
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HerndonFirst activity
posted in Other Devices

MiFi M2000 Not Recognized under "Available Networks" on laptop

We just purchased a MiFi M2000.  It was recognized by every device on the house except my daughter’s Lenovo N22 Winbook.  Her N22 recognized other networks such as phones as hotspots, etc.I contacted Lenovo Customer Support. No luck.  I googled the problem, and came up with a bunch of Microsoft support articles and I did everything suggested.  No luck.  I even ran several different virus scans.  Turned up some trojans, but no luck.I ended up contacting MiFi customer support via e-mail about the M2000 not being recognized.  The person at the other end sent this response which fixed the problem.  There were only two minor corrections...  First, the Administrator sign on is in the upper right hand corner of my screen.  Second, DO NOT "reset" the hotspot..... resetting just restores everything to factory settings.  Rather, RESTART the hotspot.Thank you for contacting Inseego Technical Support! This is normally resolved by making some changes to the 2.4Ghz network:Connect the Inseego device

3
S
10 months ago
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OneDollarEarnedFirst activity
asked in Other Devices

T-Mobile Sim Card use in security camera

Can I install/use a T-Mobile sim card in a security camera?  Secondly, if I can use a sim card in a camera, can I have that sim card used hundreds of miles away from where I reside?

1
gramps28
Pillar
1 year ago
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matylor62First activity
asked in Other Devices

DZ09 Smartwatch

I recieved a DZ09 smartwatch for Christmas and requires a SIM card to take advantage of all the features, is this smartwatch compatible with T-Mobile and can I get a SIM card for it through them?

2
P
3 years ago
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HaykAvetisyanFirst activity
asked in Other Devices

Compatibility with Sony Xperia 1 V 512 international version

Hi. Can you help me to understand if Sony Xperia 1 V 5G XQ-DQ72 Dual 512GB 12GB RAM Unlocked (GSM Only) https://www.amazon.com/Sony-Xperia-XQ-DQ72-512GB-Unlocked/dp/B0C585XCFL is compatible with T-mobile's network?

4
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Community Manager
8 months ago
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terracotta333Helper Level 2
asked in Other Devices

Timex FamilyConnect smartwatch for kids

Hi,Need an assistance w/ regards to the timex watch, do we have an option to purchased the stand in which the watch sit?sad to say it was lost. i already checked the list of charger t-mobile offers but timex charger w/ stand is not included.and also any idea where to purchase?? if its not available w/ t-mobile.Thank you =)

6
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2 years ago
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Kansasboy2004First activity
asked in Other Devices

Timex Family connect senior issues with set up

Is there a way to do a factory reset on these?  I messed up during the set up phase of entering the phone number on the watch. Now below the QR code it is showing the incorrect number and not receiving the 8 digit code. I can for the life of me figure out how to do a full reset or even change the number i entered wrong. 

3
F
4 months ago
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magenta7597589First activity
asked in Other Devices

Alcatel Go Flip not reading SD cards

My Alcatel Go Flip will not recognize my 4GB micro SD card. Is there some kind of "trick" to getting it to recognize a card?  I've tried re-formatting the card on my computer with no luck.

10
J
2 years ago
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magenta8908588First activity
asked in Other Devices

TMobile and latest Blackberry devices

Hello.  Got a text from TMobile saying that Blackberry is retiring legacy service on Jan 4 2022 and after that BB devices will lose services.   I am carrying a super old BB device right now -- my question/concern is if that message means TMo is not going to support any BB Devices, including the current BB Key2 (which is only a couple years old) or does it mean it won’t support my ancient BB device that is 12+ years old?????

2
X
2 years ago
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twhite001First activity
asked in Other Devices

Replacement Phone

I purchased a Mystic Bronze Galaxy Note 20 Ultra in September of 2020. The phone stopped working last week and I was told that the display screen was defective. Since the phone was not damaged, I could not file an insurance claim but T-mobile requested that I be sent a new phone under the warranty. When I received the new phone, it was a refurbished phone and it was black. I am being told that this is the policy and there is nothing that I can do about it because they do not have any refurbished phones in Mystic Bronze. When I asked if a new phone could be ordered, I was told that this phone has been discontinued but the representative in the store says that the phone can be ordered if I pay for it. Does anyone know if there is anything that I can do to at least get the original color of the phone that I purchased? I purchased a Galaxy Samsung watch in the same color to specifcally match my phone. In addition, I paid upfront for this phone so it does not seem fair to end up with a blac

4
gramps28
Pillar
9 months ago
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JwsheffFirst activity
asked in Other Devices

gmail SMTP fails with T-Mobile home network

I cannot send an outgoing email from my email client to Gmail. The server times out and disconnects. It only happens if I use T-Mobile's ISP IP address. If I use VPN over T-Mobile's Network and it's associated IP address the outgoing SMTP email works fine to Gmail.

6
D
1 month ago
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treece keenesFirst activity
asked in Other Devices

New 5G Gateway has 2 bars

Where is the chat support for this?  Anyway new gateway was a sure thing to beat up on my DSL service. Not any better. Only 2 out of 5 bars. The streaming is improved but the gaming is worse. So the data stream is wide but slow. Figure I sould wait on the phone forever to see if they can connect us to the nearby tower?  Right now I am assuming the nearest 5G tower is not owned by T-mobile?

6
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1 year ago
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april22cFirst activity
asked in Other Devices

Problems logging in to my.mifi with my M2000 inseego modem.

I had A sprint franklin R850 and decided to get the M2000 inseego with T-mobile. I got it activated no problem. But when I go log in to web page http://my.mifi.com it comes up with internal error. Cannot get to log in page. I have been on Chat with T-mobile and on the phone for 3 days and they cannot fix the problem. I keep getting to someone different everytime. I just want to talk to someone that can fix this. I have search internet for a fix but cannot find a fix. I’m about ready to send this back. Please if anyone can help me . Please do so!

2
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1 year ago
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Netcomm5First activity
asked in Other Devices

Can I use the Netgear Orbi NBK 750 Cellular router with T-Mobile?

When I try to add my own router to T-Mobile’s network it keep telling me to enter the APN value, so I enter fbb.home for the APN value and hit save w/o entering user name or password, but it still won’t connect, according to Netgear techs they are telling me it should and tha I maybe putting in the wrong APN information!I have the trash can T-Mobile router Nokia 5G21 and I want to use the Netgear Obri NBR750 5G router, can anyone help me please!!!

6
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1 year ago
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magenta4847463First activity
asked in Other Devices

MHL

Hi, which tmobile phones that has MHL support?

9
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3 years ago
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ToniyiFirst activity
asked in Other Devices

Samsung watch not connecting

My husband and I each got a Samsung Galaxy Watch 4. Mine works great. My husband's only works when his phone is in range. If his phone is off or too far away, the watch is only good to tell time. It won't receive calls, texts etc. I have spent HOURS in a T-mobile store MULTIPLE times, but they can't figure it out. They tell me it is a Samsung problem across all carriers and until they do a software update, they don't know what to do to fix it. Anybody else having this problem? 

2
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2 years ago
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magenta7692447First activity
asked in Other Devices

T-Mobile Home Internet Virtual Server

Anyone using t-mobile Virtual Server and having it work?    I tried even the basic settings and I can't get it to work.   T-mobile says the feature is unsupported....but was curious if that means it just doesn't work.Right now I have it set to point to a simple www hello world just to get it to see if It will display anything.

1
tmo_ian
Community Manager
3 years ago
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tamgaoneFirst activity
asked in Other Devices

how to block calls. texts and messages

how to block calls. texts and messages?

3
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3 years ago
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ravenscoachFirst activity
asked in Other Devices

Moto G7 connectivity issues when mobile

We just upgraded my wife's phone from a Moto G5+ to a brand new bought from Motorola Moto G7.  We switched the sim card and after 2 weeks we're noticing she's having trouble voice texting, sending an email, or accessing the internet when she's mobile.  I reset the network connections and have rebooted many times, would we need a new sim card?

6
drnewcomb
Pillar
3 years ago
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zudnicFirst activity
asked in Other Devices

CellSpot v2 Update Email - How?

I got an email asking me to update my CellSpot:I have a CellSpot V2 SS2FII Femtocell Multi-Band SOHO, manufactured by Nokia. It is connected to my home internet. The light is blinking green, indicating LTE traffic going through it. If I turn it off, my LTE service vanishes. So I think it's working fine.The link in the email goes here:4G LTE CellSpot setup & helpWhich says nothing about updating it.The femtocell version doesn't have a wifi network, so how am I supposed to update it?Thanks in advance.

3
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1 year ago
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TherreraFirst activity
asked in Other Devices

using a verizon hotspot on the tmobile network.

I have a Verizon jetpack midi 6620L hotspot.  I put in a TMobile sim card and started the wireless service.It worked fine out of the box but I notice it disconnects without notice.  I read a change that was suggested for this issue which was to disable ip6 support.  I did so but still had the problem.However when I stream a movie, the connection stays up.  Could there be a setting that tells the device to shut down if there is no data being downloaded?  I'm using it as a home based router to link a few workstations and wireless printers.  In addition it is being used to provide connectivity to a fire stick.  However it's main function is for work.Any ideas?

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1 year ago
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