Other Devices

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  • 390 Discussions
  • 1,501 Replies

390 Discussions

M
ManasayFirst activity
asked in Other Devices

Samsung galaxy watch 4

Hi all!I just get the galaxy watch 4,i’m paying only for the digits plan of $10/month but the watch itself is free.My question is,can i give the watch to someone overseas and will it work,i mean like receiving text,calls and everything and i am paying the $10 per month here?If yes,how i am going to set it up.thanks all!

1
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Community Manager
1 year ago
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PhredeRookie
asked in Other Devices

How do you delete/edit contacts in the Digits app?

After granting access to my Google contacts many are duplicates or stale.  I would just like to delete all the contacts in Digits, hopefully not one at a time, but I’ll take what I can get.  How do you edit or delete contacts in Digits?

2
M
1 year ago
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Cherry529First activity
asked in Other Devices

disabled devices on wifi

I made a mistake and disab my sons xbox on my tmobile wifi how do I reconnect it 

2
syaoran
Pillar
3 months ago
G
ganzoFirst activity
asked in Other Devices

what does it mean by the email saying "subscriber modified" and it gives am msisdn number?

i received an email from noreply@t-mobile.com that my T-mobile account has been updated. Subscriber has been modified for device #. The msisdn has been changed from # to #xxxxxxxxxx.What does this mean and is it legitimate?

0
G
1 year ago
J
JfkerFirst activity
asked in Other Devices

Deleting Messages on Timex

How do we delete texts from the Timex Family Connect Senior watch? 

0
J
1 year ago
E
Ellis WyattFirst activity
asked in Other Devices

Connecting an older Ipad to the ARC KVD21 Gateway

While an older Kindle, a Dell LatitudeE6540, a Samsung SM-J7 and a newer Ipad will connect an older Ipad will not.  I was wondering if it could be the setting to use one password for both the 2.4GHz and the 5GHz that is creating an issue with the older Ipad?  Also it looks like once the Gateway is set to use one PW it may take a reset to get back to that screen.  I’ve got the Samsung on the “Manage your Wi-Fi networks” screen but have waited as one user suggested w/o any change.  Thank you.

4
R
11 months ago
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T.pantoja22First activity
asked in Other Devices

Sim Card!!

I stumbled upon an old sim card From I believe an Android from years ago, I now have a Iphone and am with Verizon. Is it possible to get the pictures from the old sim card, if so how?

3
F
Pillar
1 year ago
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ziliwangRookie
asked in Other Devices

How to connect my andraoid phone to 2.4 GHz Wi-Fi of T-Moblie Gateway?

I am using a T-Mobile Gateway as my home Wi-Fi network instead of a regular router. Recently, I tried to connect a smart device (a Wi-Fi dimmer switch) to the network using the Smart Life app. However, this device only supports 2.4 GHz Wi-Fi, not 5 GHz. I understand that the T-Mobile Gateway is a dual-band and supports both 2.4 GHz and 5 GHz frequencies, but I cannot find an option to select either of these frequencies exclusively. The auto-connection feature sometimes shows 5G and sometimes shows 2.4G/5G but never displays 2.4G alone (please refer to the attached screenshot). When I attempt to set up the device via the Smart Life app on my smartphone, it always displays the message "Your mobile phone is connected to 5 GHz Wi-Fi. If the device does not support 5 GHz Wi-Fi, please change to 2.4 GHz Wi-Fi" even though the connection of my andriod phone was showing 2.4G/5G. How can I connect to the 2.4 GHz Wi-Fi instead of the 5 GHz Wi-Fi in this case?

14
Z
6 months ago
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carieplummertFirst activity
asked in Other Devices

DIGITS not sending texts out

I’m unable to send text messages from the DIGITS app both from the web and desktop app, it keeps telling me unable to create conversation but it allows me reply old texts.

0
C
1 year ago
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BuzzwifeFirst activity
asked in Other Devices

Can i upgrade to an unlocked Google Pixel 4A bought from elsewhere?

I'd like to upgrade my phone to a refurbished Google Pixel 4A but can't tell if this is doable. I'm an existing T-Mobile customer and would like to keep my number. The automated chat is not helpful. Thanks in advance.

3
E
1 year ago
A
aztec71First activity
asked in Other Devices

samsung t139 after 3G

will sgh-139 prepaid work after 3G support ends

3
F
Pillar
1 year ago
A
andrew2342346First activity
asked in Other Devices

IPv6 Prefix Delegation

I have a data only sim installed in a third party travel router/hotspot type deployment.  I can get an IPv6 address via a route advertisement, but I can’t request a prefix for use on the attached network.  Is this expected behavior? I was very surprised given the wide adoption of IPv6 elsewhere in T-Mobile’s infrastructure. It’s disappointing to have to contemplate tunneling to enable IPv6 clients that are attached to a functional IPv6 network.

0
A
1 year ago
J
John4321First activity
asked in Other Devices

M2000 MiFi vs ethernet router

I have an ethernet network in home office, connected to an ISP router (DSL). I unplugged the DSL line and installed M2000 5G MiFi, and redirected my Windows 10 desktop to connect to the M2000 for internet access; the desktop still uses the ethernet to access the printer. This seems to work well.My problem: for some reason, I cannot access the web admin page for the MiFi. The ipconfig command output shows that the default gateway is 192.168.0.1, which is the IP address of the ISP router. When I try to access the documented admin web pages (http:/my.MIFI/ or 192.168.1.1) the browser says “this site can’t be reached”. Same results if I try to browse to the IP address in the “About” info on the MiFi itself (192.0.0.2).Any help would be appreciated, Thanks!

3
T
1 year ago
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kerrythurberFirst activity
asked in Other Devices

5g gateway not working

I just got a gateway from t-mobile, hoping to replace my existing wifi.  Everything it said to do took about 3 times as long as expected, and I had to reset the password because evidently tmobile set it up before they sent it.  But it’s finally up and going.  The connection quality says “Very good” and it says my phone is connected to the Wi-Fi gateway which is connected to the Internet.  Nothing connects, however.  Web sites say (after a long wait) that DNS is not available, or, depending on the browser “The request timed out”.  Other apps just blank out or say the Internet is not available.  I’m only typing here because I’m connected to my previous network on the laptop.  If I try to reach this site on the phone it times out.  Do I have a defective gateway?

0
K
1 year ago
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DSW186First activity
asked in Other Devices

Jump 1.0

I am still on Jump 1.0 but confused on how to upgrade my phone with the program.  

1
tmo_mike_c
Community Manager
1 year ago
E
eldadcFirst activity
posted in Other Devices

Linelink

I have noticed you discontinued the Line Link option. Has that been replaced by anything else? do you support a land line phone? 

2
D
1 year ago
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UkiemanFirst activity
asked in Other Devices

T-Mobile app on Chromebook

Tried to install T-Mobile app on my Chromebook but got message that “this version is not compatible with this device.” I have many Android apps loaded on my Chromebook but can’t load the T-Mobile app. Why? There are hundreds of thousands Chromebook in use these day and for you app not to be compatible with Chrome OS is odd. Or, did I do something wrong? Andrew

1
C
30 days ago
4
4093gldFirst activity
asked in Other Devices

Refurbished Gateway

I signed up to T-Mobile Home Internet plan and received a refurbished gateway.  Why can a new customer receive a refurbished device ?  Is it possible to request for a new one ? 

3
3
1 year ago
S
sam34019First activity
asked in Other Devices

Connecting Inseego to Netgear ex3700 wifi extender

Not sure if anyone here can help or not, but any help is appreciated. I have been trying to connect the Inseego hotspot to a wifi extender. The reason for this is so that I can operate an Arlo VMB4000 base unit from the wifi extender while traveling in our RV and have a fully operational security system. I can get the wifi extender to connect to a hotspot on the phone, but cannot connect using the Inseego.The procees to connect using the phone is relatively simple   1. find and connect the netgear ext network.    2. click on manage router andit begins the smart wizard from netgear      3. select use as a wifi extender and not an access point and select the correct network to extend       4.insert correct password and the wizard creates the extended networks, using the phone is simple from herem just click continue and it connects and the arlo has a connection to the internet that works. Using the Inseego we get the dreaded unable to connect screen.Any ideas?Thanks. 

1
D
1 year ago
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EchozHowlFirst activity
asked in Other Devices

Laptop won't pick up Tmobile wifi but picks up other networks.

All of my other devices connect just fine to the wifi but my laptop won't or can't pick up the signal from the router. I took my laptop to the repair shop and it connected fine to their wifi. I was told if it still didn't connect at home there may be a problem with the router. Anyone have any suggestions.  Laptop is a Toshiba if that helps

3
C
1 year ago
U
udidwhtRookie
asked in Other Devices

Printer connectivity

My Canon MX 410 would not connect via wifi. I tried both 2.4 and 5ghz band options. This is with the KDV21.

2
U
1 year ago
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DukesterFirst activity
asked in Other Devices

Magic Jack VOIP over T-Mobile home internet works mostly but parties at the other end receive chopped up words from my end. Especially on long distance calls.

Changed to T-Mobile all-home internet last year. Previously used telephone line based Century Link for home phone and inet.. Switched to Magic Jack VOIP and inet only before finally abandoning Century Link for both phone and inet.Switched  to T-Mobile home internet for complete wireless internet...no home phone line...just magic jack connected to either laptop or directly to T-mobile router. via cale. Works mostly fine except frequently callers on the other end receive chopped up words from me on my end. I can hear them perfectly...but half my words do not get to them. I have rebooted multi times….spent time online and on phone with T-Mobile service with no improvement...today had to reboot and wait for callback….return call never came...….HELP!!!!

0
D
10 months ago
C
Chococat568Helper Level 1
asked in Other Devices

Timex Family Connect watch display is messed up

We’ve had no issues with this watch for the past 3 months until yesterday when the display went black across the bottom 75% of the screen.  The watch had about 74% battery at the time, then it would flicker to lines across that part of the screen.  We turned the watch off and rebooted and that part of the screen is still wonky and lighter than before.  There is a distinct line and faded display on that part of the screen.  The watch charged back up to 100% and the functionality seems OK, but the screen is still iffy and wonky.  Is there a different fix for this???

3
T
4 months ago
C
CrawdadFirst activity
asked in Other Devices

TP-Link range extender

Will a TP-Link Range extender work with T-Mobile’s 5G Home Internet?

5
T
1 month ago
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Tribe06First activity
asked in Other Devices

No WiFi sinal in basement

I have my gateway as close to the suggested placement as possible. my question is we do not have signal in the basement and with gaming teen boys they are losing their mind. I have seen on different platforms people suggesting to run an Ethernet cord from the gateway to a router in the basement and then they will have WiFi access.  Had anyone tried this and can you please tell me your results? Thanks in advance!

0
T
1 year ago
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