Other Devices

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  • 502 Discussions
  • 1,564 Replies

502 Discussions

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tammyiingFirst activity
asked in Other Devices

portable hotspot device overseas?

I’ll be travelling abroad and I was wondering if anyone knows if tmobile has any devices that can act like a hotspot so I can get internet on the go. I know there are plans with data but data tends to drain my phone’s battery life so I was thinking of getting some portable hotspot device. I’m just not sure how that’ll work because I assume it’ll have to use my data, much like how iphones can become a hotspot when you turn on data. But I was wondering if anyone else knows if there’s anything else on the market.

0
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1 year ago
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downfall318First activity
asked in Other Devices

Slow 5G/4G on Franklin Wireless Jextream RG2100

I have had the 100GB plan for about a month. My service has been spotty and inconsistent. I have talked to technical support a few times, they check my area and say 5G is impacted so I try to use 4G. I have only experienced 4G speeds once. Earlier I have had Tmobile replace the sim card.I am getting <10Mbps down and typically 1-0.01Mbps up with high pings.I have tried using cloudflares DNS server 1.1.1.1, I have tried NextDNS, I have tried a VPN, I have tried the different APNS. Anything I am missing?

1
D
11 months ago
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BuzzwifeFirst activity
asked in Other Devices

Can i upgrade to an unlocked Google Pixel 4A bought from elsewhere?

I'd like to upgrade my phone to a refurbished Google Pixel 4A but can't tell if this is doable. I'm an existing T-Mobile customer and would like to keep my number. The automated chat is not helpful. Thanks in advance.

3
E
1 year ago
K
kadplumHelper Level 1
asked in Other Devices

Unable to send texts or receive texts from non I-Phone users

Purchased new phone from T-Mobile in November 2023. Transferred contacts from previous AT&T I-Phone.  Many non-I phone users did not transfer over. I am unable to send and receive text messages from non I-phone users.  When I text I receive a message UNABLE TO SEND MESSAGE-Message blocking is active.How do I unblock  the message blocking?

2
K
3 months ago
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DeliaFirst activity
asked in Other Devices

What qualifies as a BTS device?

I purchased a MiFi® X PRO hotspot in December 2022. At that time, the T-Mobile customer service rep told me I qualified for the promotion “UMTS Network Retirement - $200 off any BTS device” and that I’d get a $200 credit to my account. I’ve never received the credit, even after chatting with customer service at least 3 times since then.Today, a customer care representative told me that I didn’t qualify for that promotion because the hotspot is not a “BTS device”. Does anyone know whether a hotspot qualifies as a BTS device? I feel deceived! 

0
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9 months ago
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eldadcFirst activity
posted in Other Devices

Linelink

I have noticed you discontinued the Line Link option. Has that been replaced by anything else? do you support a land line phone? 

2
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1 year ago
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carieplummertFirst activity
asked in Other Devices

DIGITS not sending texts out

I’m unable to send text messages from the DIGITS app both from the web and desktop app, it keeps telling me unable to create conversation but it allows me reply old texts.

0
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2 years ago
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EchozHowlFirst activity
asked in Other Devices

Laptop won't pick up Tmobile wifi but picks up other networks.

All of my other devices connect just fine to the wifi but my laptop won't or can't pick up the signal from the router. I took my laptop to the repair shop and it connected fine to their wifi. I was told if it still didn't connect at home there may be a problem with the router. Anyone have any suggestions.  Laptop is a Toshiba if that helps

3
C
1 year ago
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John4321First activity
asked in Other Devices

M2000 MiFi vs ethernet router

I have an ethernet network in home office, connected to an ISP router (DSL). I unplugged the DSL line and installed M2000 5G MiFi, and redirected my Windows 10 desktop to connect to the M2000 for internet access; the desktop still uses the ethernet to access the printer. This seems to work well.My problem: for some reason, I cannot access the web admin page for the MiFi. The ipconfig command output shows that the default gateway is 192.168.0.1, which is the IP address of the ISP router. When I try to access the documented admin web pages (http:/my.MIFI/ or 192.168.1.1) the browser says “this site can’t be reached”. Same results if I try to browse to the IP address in the “About” info on the MiFi itself (192.0.0.2).Any help would be appreciated, Thanks!

3
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2 years ago
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DSW186First activity
asked in Other Devices

Jump 1.0

I am still on Jump 1.0 but confused on how to upgrade my phone with the program.  

1
tmo_mike_c
Community Manager
2 years ago
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kerrythurberFirst activity
asked in Other Devices

5g gateway not working

I just got a gateway from t-mobile, hoping to replace my existing wifi.  Everything it said to do took about 3 times as long as expected, and I had to reset the password because evidently tmobile set it up before they sent it.  But it’s finally up and going.  The connection quality says “Very good” and it says my phone is connected to the Wi-Fi gateway which is connected to the Internet.  Nothing connects, however.  Web sites say (after a long wait) that DNS is not available, or, depending on the browser “The request timed out”.  Other apps just blank out or say the Internet is not available.  I’m only typing here because I’m connected to my previous network on the laptop.  If I try to reach this site on the phone it times out.  Do I have a defective gateway?

0
K
2 years ago
4
4093gldFirst activity
asked in Other Devices

Refurbished Gateway

I signed up to T-Mobile Home Internet plan and received a refurbished gateway.  Why can a new customer receive a refurbished device ?  Is it possible to request for a new one ? 

3
3
2 years ago
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Chococat568Helper Level 1
asked in Other Devices

Timex Family Connect watch display is messed up

We’ve had no issues with this watch for the past 3 months until yesterday when the display went black across the bottom 75% of the screen.  The watch had about 74% battery at the time, then it would flicker to lines across that part of the screen.  We turned the watch off and rebooted and that part of the screen is still wonky and lighter than before.  There is a distinct line and faded display on that part of the screen.  The watch charged back up to 100% and the functionality seems OK, but the screen is still iffy and wonky.  Is there a different fix for this???

3
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10 months ago
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Tribe06First activity
asked in Other Devices

No WiFi sinal in basement

I have my gateway as close to the suggested placement as possible. my question is we do not have signal in the basement and with gaming teen boys they are losing their mind. I have seen on different platforms people suggesting to run an Ethernet cord from the gateway to a router in the basement and then they will have WiFi access.  Had anyone tried this and can you please tell me your results? Thanks in advance!

0
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1 year ago
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udidwhtRookie
asked in Other Devices

Printer connectivity

My Canon MX 410 would not connect via wifi. I tried both 2.4 and 5ghz band options. This is with the KDV21.

2
U
1 year ago
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nclandroverFirst activity
asked in Other Devices

smart plugs and switches compatible with 5G Gateway

Looking to purchase smart plugs and smart wall switches that will work with the 5G gateway.  Anyone found any that actually work with 5G wifi??  Tried Broadlink, but apparently does not recognize the T-Mobile 5G frequency.  Help please!

4
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4 months ago
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Jsauer1020First activity
asked in Other Devices

cameras wont connect

I’ve split the Wi-Fi into 5 and 2.4 since my cameras have to run on a lower ghz. I’ve renamed it to T-MOBILE-AF24, made sure it isn’t set to private, Mehta doesn’t T-Mobile logon to my system and assist?keep getting OFFLINE errorive done the following but only once:Each time I have started a new Wi-Fi company, I have trouble with my cameras? Saying OFFLINE. I have separated the Wi-Fi to 2.4 and 5.0. I have reset cameras. I have unplugged and plugged both cameras as well. I have re-added each a couple times and still OFFLINE. HelpTHEIR RESPONSE:Is the problem that the camera can't connect to your wifi router? If so, please refer to the suggestions below:  Generally speaking, most of WiFi connect failure cases are caused by improper settings. 1. Please make sure your WiFi network is in 2.4GHz band, being encrypted and the cam can detect your WiFi SSID. 2. Please make sure the WiFi antenna is well installed and intact. 3. Please make sure your WiFi password has been input correctly, no sp

2
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8 months ago
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CMBennettFirst activity
asked in Other Devices

How to Connect HP DeskJet 4100 wifi printer to T-Mobile 5G ower

I have an HP DeskJet 4100 that connected fine via Wi-Fi to my former Spectrum router. No idea how to connect it to this T-Mobile 5G tower. Do I need to buy something to hook to one of the T-Mobile 5G Ethernet ports to put this printer back on the network?

1
F
Pillar
1 year ago
6
666JTK666First activity
asked in Other Devices

firmware issue with m2000

I have had my m2000 for a long time and have had no issues with it till now.recently there was an over the air firmware update and i did not think much about it just clicked the button to do the upgrade. when it finished and rebooted I have lost all functionality and I have a screen showing “Final Assembly Test UI 1.0” further there are tests for charger control, lcd Test, TP Test , ResetB, and Accuracy.Clearly something has gone wrong and i don't know how to fix this or how to get it fixed.Any help would be super helpful, this sux that tmobile’s firmware update basically bricked my fully functioning device.

3
6
1 year ago
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GaryLeeFirst activity
asked in Other Devices

fall alert

Does the Times Senior Connect watch have a Fall Alert?

1
F
Pillar
1 year ago
Stephenbabygirl
StephenbabygirlFirst activity
asked in Other Devices

Revvl 6 pro 5g rcs not working properly

I have a TMO REVVL 6 PRO 5G phone n I'm having major problems with the rcs chat features it says connected but when I send out messages it just jeeps saying sending what could I do about that problem 

1
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8 months ago
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calvert78First activity
asked in Other Devices

Pinwheel Phone

I wanted to know if anyone has experience with setting up a Pinwheel kid phone on their T-Mobile account.

0
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11 months ago
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BVBFirst activity
asked in Other Devices

Project 10 Million Device Discount

Hello, I got signed up with Project 10 Million and got the hotspot. I know we were also eligible for discounted devices, but I am not able to find any information on how to take advantage of that offer. I got an email stating “Track your usage, manage your account, and purchase up to five discounted devices at t-mo.co/P10M.”But when I go to that link, it just takes me to my account page, with no info on discounted devices.Any advise? Thanks in advance! 

0
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8 months ago
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HeccueFirst activity
asked in Other Devices

challenge failed TMO hsi and MLB 24 the show online

Does anyone have an idea on how to fix the “challenge failed” error on MLB THE SHOW 24 ? Seems to only be an issue for people who have TMOBILE HOME INTERNET. 

0
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15 days ago
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tudo bemFirst activity
asked in Other Devices

Transfer watch phone number to an upgraded watch

Hi all…just upgraded my Samsung Galaxy Watch 4 to the Galaxy Watch 6 through a promotion.   Does anyone know how to have the phone number on the old watch moved to the new one?  Thanks. 

1
gramps28
Pillar
8 months ago
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