Is the TM-AC1900 ROUTER still supported?????

@wacojohn​, I totally understand your situation and frustration, bcoz TMO left me at the same situation. The REP had no Idea what Router i was returning or what i asking him, i simply called last week to find out if there is an upgrade to wifi router, he didnt say Yes or No, simply said you want to return i will issue the label. without knowning whats going to happen, i returned expecting another of the same kind, as per the phone convo, he said i will get the same i m returning. BUT NO...i keep getting the extenders which i m not interesting. i am returning the extender 3rd time now. nobody in customer service are ready to help, but yeah listen to this, if they want to get money from you, everybody will show up with different devices and features. but what about the simple word and simple device wifi router.

at this point i have no router unless i spend $150 to get AC1900 Asus.

after calling them over and over, i finally emailed @john.legere, i m atleast expecting an answer or a help from him.

other than that, i have decifed to switch the carrier after 17 years in @Tmobile.

I do understand what device you're looking for @magenta5715056​ My apologies, but that device is no longer available. I wish I had another option I could recommend other than the Cellspot mini tower, but I don't. We can only send coverage device we still have available.

These were provided when TMO was still upgrading their coverage, and WIFI calling provided a quick fix for customers in poor coverage areas.  With their coverage now improved in many places, I'm betting they just felt the return on investment wasn't there...and that the boosters were a better alternative for those still in marginal areas.  Plus, with home Internet speeds now commonly in excess of 50-100 mbps, a router with firmware that prioritizes WIFI Calling isn't necessary anymore.  Any router will provide adequate bandwidth.  That said, I'm still using mine, with the 3199 Firmware and it works wonderfully.  When/if it dies, I'll send it back and buy a new router.  I understand that if you try to flash the router with ASUS RT-AC68u firmware now, it will eventually revert back to the TMO stock firmware.  The last update (3199) I think came back in February or March 2018.

I completely agree with the comments provided above.  I was one of the people who got the free Tmobile router almost as soon as it came out.  It has worked well.  But as far as I know it has NEVER gotten an update.  Recently I reviewed consumer reports articles on routers.  The ASUS retail twin of the Tmobile router is still highly ranked.

BUT the ASUS non Tmobile retail router has had many updates including for security that the Tmobile router has never had.

It is possible to wipe out the Tmobile software and replace it with ASUS  retail software but it is also easy to brick the router in trying to do it.

I may try this when I am otherwise ready to buy a new router but will be prepared to accept the bricking and move on...

Anyway, I just had a long text conversation with tmobile support in which they acknowledged tmobile no longer supports the router.

I asked if there was some way to switch over the software without the bricking risk.  No useful response.

I observed that I never got an update that I was aware of and never had any communication from Tmobile telling me they were cutting off support.

By the way, despite the now nominal FMV of the Tmobile router-  tmobile  support confirmed to me, that you MUST still return the router to Tmobile it if you close your account or they will charge you for it!

If I decide to upgrade to a newer Asus router, will my settings juat transfer (cloned)? Or it there is a simple way to do so? My home network is getting complicated with smart features and all that, so I don't want to have to do it all again, if possible. Thanks.

I don't know a way to clone the settings....but really all you'd need to do is assign the new router the same SSID's and passwords as the old one.  Your devices should just connect automatically once they see them.  Unless you've got some complicated access set up for each device.  If so, you might want to contact Asus to see if there's a way.

Thanks guys. Will check out Asus site and see if it's worth doing first. Cheere.

How do I get my hands on old routers that are returned to t-mobile? Is there a tmobile contact? If they are being thrown away, I could buy them from tmobile.

I noticed in my account, under coverage devices, the TM-AC1900 T-Mo sent me a few years ago (2015?) for free isn't even listed anymore.  I took the unit to my seasonal home in Arizona and use it there.  It's on Firmware v 3199, and has been for the past two years.  I have not ever tried to put Asus firmware on the thing.  Works perfectly, though  I also have an RT-AC1900P as my main router at home.  They look identical, and the Firmware on this one has been continuously updated  However, functionally, they're pretty much identical.  Doesn't seem like there any updates for the old TMO router that are critical. The FAQ on the last update in Feb 2018 was some sort of security update.  I'd heard that TMO sold their stock and returned working units to 3rd party sellers...that's the source of them on Ebay/Amazon, etc.  I'd guess that eventually, if not already, TMO won't even ask for them back.  As other posters have commented, they do not supply them anymore.

I still have this router and is still working strong.  There was only one update since I got it and no more.  I piggy back this to a Spectrum router without problems.  My question is can I use a different DNS server besides T-Mobile?  I attempted to change the DNS setting but then I couldn't connect to it anymore.  I gave a $20 deposit when the router came out.  The 5gHz works fast compared to the 2.4gHz signal.

I’ve had this same router for several years now and finally, I have it working the way I originally wanted it to work. Wanted to use it so that it could use IPv4 and IPv6, could not get IPv6 working without certain settings from the Internet provider, etc.

Recently, the answer was right in front of me, when I logged into the router. Put it in Access Point (AP) mode. 

Once this was done and the setting saved, everything that needed to be disabled, was disabled automatically. Connected phones receive the IP address from the host Internet gateway, with IPv4 and IPv6 connectivity and I found the WiFi signal provided by the router is far better than what the ISP’s Internet gateway provides.

I hope at some point, T-Mobile will consider offering this router again, as it’s really a decent router.