Nokia 5G21 Grey Keeps Dropping VPN Tunnel

  • 31 March 2021
  • 0 replies


I just setup the Nokia 5G21 grey home WiFi internet.  Being in a rural area, I only get two bars but so far internet access has been good for general web activities.  However, when I connect to work over a VPN tunnel using PPTP (Point to Point Tunneling Protocol) the session is periodically dropped. Often when I try to reconnect, I get an error that the connection cannot be completed. The only way to clear the error is to restart the 5G21. This very disruptive to my work.

The dashboard options for the 5G21 do not provide any settings that might address the issue.

Hardware Version: 3TG00739AABB
Software Version: 1.2003.03.0168

Is there a firmware update for this unit or any other means to address the problem? Failing that is there an alternative device that might meet my needs better?

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