Not able to redeem promo via

  • 2 September 2021
  • 1 reply


I bought Samsung Galaxy A32 on costco and was told to redeem my phone via I tried hundred times but it always says Somethings went Wrong. Please help.

1 reply

Userlevel 6
Badge +14

The promo I found mentions the need to purchase a new line of service as well as purchase the device on EIP. If that wasn’t done, you wouldn’t be able to redeem the offer. If that’s not the case, try another browser to see if there’s something getting hung up on the back end. A last resort is having our Tech Care team file a Help Desk Ticket for you.