Solved

Porting Samsung Frontier Gear S3 AT&T to T-Mobile?

  • 13 February 2018
  • 5 replies
  • 1550 views

I moved from AT&T to T-Mobile with my ATT  Samsung Galaxy S8 very easy, no problems  but so far I have problems with my Samsung Gear S3 AT&T, SM-R765A. In the beginning ATT said that the device is unlocked but it was locked and today I received the desired unlocking code. Please see this:

Use these instructions to unlock your device.
Device IMEI number: 352518081022365
Request number: NUL814418346545
  Hi ALEX,
  Your unlock code: 60294136
  Unlock instructions:
1. Power off the device and remove the SIM card.
2. Power on the device.
3. Enter #0111*, the unlock code, and #. The device cycles off and back on.
Note: You are allowed five attempts to unlock before your device permanently locks to the AT&T network.
Note: If your device has been altered from the original manufacturer?s standards, such as rooting the device, your unlock code may not work and you will need to contact the original manufacturer for assistance.

 
Contact your manufacturer if you have additional questions.
 
Thanks for choosing us,
AT&T

I contacted by chatt AT&T to find out how can I unlock the device since the instructions clearly states that I have to remove the sim card because the Gear S3 has an embedded Esim,and it can't be removed. Please see what the AT&T technician said that has to be done:

Alex : the sim can't be removed it is enbeded in device

Alex : it is an Esim

Norah K : Yes

Norah K : This is why the normal instructions did not let you unlock it

Norah K : Once you activate this device with the other carrier and they create an E-Sim then it will give the option to unlock it by entering the unlock ocde

Norah K : Code**

Norah K : In case of cell phones we Insert the physical SIM for other carrier and we get the option to enter the unlock code as soon as the SIM is entered

Alex : So what do I do now?

Norah K : Are you going to activate this device with the other carrier?

Alex : Yes, T-Mobile

Norah K : ok

Norah K : When they activate the device in their account , they will also generate an e-SIM for the gear

Norah K : You will need the unlock code when they activate their e-SIM in the device

Norah K : Unlock is prompted to enter at the time when the other Carriers Physical/e-SIM is activated

Alex : OK, Thank you so much

*******************************************

I went today to one of my local T-Mobile offices and have been told that AT&T has to unlock the Gear S3  and that they can't create an E-Sim.

Now I'm confused and don't know what to do. Already the gear's number has been ported, I pay already the monthly fee but is not functional and it appears that T-Mobile personnel in the local offices don't know what to do.

icon

Best answer by tmo_amanda 14 February 2018, 20:06

View original

5 replies

Smartwatches only work on the original carrier that sold the watch. The SIM card is non-removable and the watch cannot be reprogrammed to work on other carriers by the end-user.

Userlevel 4

Hey, @magenta4019737​!

You win the award for the toughest question I've answered today! 😉

I reached out to our Samsung guru along with our SIM team to get a definite answer on this. The Frontier Gear S3 does not have multiple profiles (cannot support multiple carriers) enabled which basically means we cannot activate the embedded eSIM. The only device this can currently be done on is the Apple Watch Series 3.

Please let me know if you have any other questions.

I know this thread is somewhat dated but has anyone figured out how to use an AT&T gear S3 with T-mobile?

Badge

As Amanda has stated, the End User cannot change this however if you contact Samsung, they can reflash the Gear S3 Frontier and clear it’s e-sim so you can use it on a different carrier.

In the process of having mine done now which was purchased thru T-Mobile, and I am moving to Verizon.

You will need to send in your device to Samsung and turn around is 5-7 business days to have this completed.

Badge

As Amanda has stated, the End User cannot change this however if you contact Samsung, they can reflash the Gear S3 Frontier and clear it’s e-sim so you can use it on a different carrier.

In the process of having mine done now which was purchased thru T-Mobile, and I am moving to Verizon.

You will need to send in your device to Samsung and turn around is 5-7 business days to have this completed.

@orion13622  would you mind expanding on who/how you reached out to samsung to get this done? I would like to do the same.  Thank you.  

Reply