Has anyone ever gotten a T-Mobile Sonim phone unlocked?
I got a Sonim xp3+ from T-Mobile to replace my Blu Tank II because 2G was being retired, put enough in top ups to make it eligible to be unlocked and called to unlock it. I was told it had been unlocked remotely.
Now I am in Portugal and got a local SIM card for the Sonim but it appears the phone is still locked. The IMEI doesn’t work as an unlock code. Customer Service didn’t have an immediate answer and I’m waiting to hear back from them. I don’t mean this as a criticism, but my experience has been that they get back to me maybe 1 in 20 calls (different stories), and they haven’t yet.
I see from online searches that there are a number of avenues for a Sonim unlock, all involving apps/menus that are not on this phone.
Thus my question. Looking for a glimmer of sunshine. In the meantime, using my Tank II, which works just fine in Portugal.