Earlier today i started a chat session with T-Mobile.
The first person disconnected the chat before even trying to help.
The second was able to pick up where the first dropped, but she had to refer me to technical help, so she called me and then transferred the call.
While on hold i started a third chat session that was never picked up by a human - i let them know that my time is valuable after 45 minutes listening to lousy music and the two repeated idiot messages about seeking help on the T-Mobile website, which is where i started in the first place, and the other tells us to have our account number or phone number and that a representative would be with me soon.
After an hour passing (not approximated, by my phone’s timer) i wrote that i want a supervisor to call me and again posted my phone number; that i want to be compensated now (initially i just wanted help) for their app not working and corrupting my computer startup, and for the hour i wasted having the torture of the lousy music and the two idiotic messages repeated over and over and over and …
Yes, this is partially a rant on how horribly lousy T-Mobile support is, completely incompetent. But now, getting on to my issue, does anyone here have the computer knowledge to tell me what did they screw up in their uninstall process that would give rise to the error message above and how to get rid of it? Preferably someone not employed by T-Mobile please, i need
- Competent help
- Help that won’t leave me for dead