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Adding second prepaid line to My T-Mobile account

  • 22 December 2018
  • 3 replies
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Is there a way of adding a second prepaid account under My T-Mobile, once logged in? I tried to add it as a new account, but it correctly stated the e-mail address was already in use (in use with the first account).

Thank you.

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Best answer by edwardp 22 December 2018, 19:34

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Figured it out:

  • Log into My T-Mobile
  • Select Profile
  • Select the Edit link next to Customer Information
  • On T-Mobile ID, select the Edit link next to Phone Numbers. Add the second T-Mobile number and follow the directions.
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After doing the above, I was unable to access either account through My T-Mobile.

A T-Mobile representative called me back after an online chat and was told that only one prepaid number can be attached to My T-Mobile at a time, it doesn't allow for multiple numbers. The rep. was able to delete it from the original profile and am able to access it separately. After the second number was deleted, I was able to access the original account again.

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  • 594 views means people with the same problem

Me Neither No Working. Need to BE Fixed. Thanks

  • On T-Mobile ID, select the Edit link next to Phone Numbers. Add the second T-Mobile number and follow the directions.

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