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New or retired plans and the features that come with them

  • 250 Discussions
  • 591 Replies
250 Discussions
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balz555First activity
asked in Plans and Service
Second line with new Account ID ?

Hello together, sorry for my bad english but I hope you understand my sentences. I'm german and I bought for a trip to the USA an T-Mobile prepaid unlimited plan (eSIM).Now I need an additional line for my other smartphone. In my T-Mobile account I have the possiblity to buy one more lines.Can I buy one of these lines for my second smartphone or is the line only usable for the first registrated phone ? Or does I need an additional T-Mobile account for the second line?And how will I get the eSIM information  for the second line (QR code via eMail ??)? Maybe somebody of you can explain it for me. ThanksMario

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5 days ago
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Stod2378Novice
posted in Plans and Service
tmobile kept billing after I canceled

I had 3 lines with tmobile. One belonged to my ex and I wasn't going to keep his line any longer. I switched two lines to verizon and called tmobile on June 11th to cancel my entire account. They told me all was done and the line I did not transfer would be no longer in use after June 26th....the end of the billing cycle. I get the auto payment taken out in July for the billing cycle ending June 26th. Then August comes and I get an automatic payment out for July. I called tmobile and was angry. The guy was very nice and could see in the notes I had canceled on June 11th and that they would be refunding the money back to my bank account. A few days later the money was put back. Fast forward to today....in the mail I received a bill from t mobile from what they had refunded me with a late fee added. I am livid, I call and get nowhere so I ask for a supervisor. She tells me it's too bad cause my exes line wasn't canceled until August 26th so it's a legitimate charge. I spent 90 minutes go

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1 month ago
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FthisCompany215First activity
posted in Plans and Service
why is business customer service so horrible?

The worse customer service EVER especially for business customers.  After almost 10 yrs of business service thru my EIN  I was contacted about internet service for my business.  I went in the store got approved for service at my address.  Had an autopsy set for the next day didn't want to get charged twice so I agreed to return the next day. The next day bill paid now all the sudden address not available 🤔🤔🚩🚩they tell me the business department will contact me and set it up after being passed around for several days to 3 different associates over a period of time I was told pay another bill and then we will send the same modem i could have just gotten out the store over a week ago or from every representative that said they were overnighting the modem just a bunch of lies an run around over the last few years. Still waiting on an IPad I was was supposed to receive in a promotion 2yrs ago. Never received.  Will ogle and Keri T are 2 of the nincompoops I had the misfortune of dealing

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2 months ago
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Notruf70Novice
asked in Plans and Service
Benefits

I am new to Tmobile and trying to access my benefits to take advantage of the Netflix and Apple TV options. When I try to access on my app I get the message “Look like we got our wires crossed, we were not able to process your request. Try later” Anyone else with this issue or a solution? 

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1 month ago
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AmenHerSheFirst activity
asked in Plans and Service
Digits is a joke

Digits. Really? I cant count how much i had to try fixing it with techs and my own DIY fix it methods. From deleting it, to resetting it, to turning my device off and on.. its a shame. i feel like its only a weak marketing tool. 😳

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tidbits
Pillar
5 months ago
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roc123Novice
asked in Plans and Service
Prepaid phone gets dropped calls to Spectrum landline

I have T mobile prepaid.When I call my spectrum landline. The phone rings twice and then no dial tone.Spectrum thinks prepaid number is coded as spam.Spectrum tech came out and replaced all cables and modem.I called a neighbor’s Spectrum landline and same thing happened. 2 rings and then no tone.I can call other cell & landlines phones  with my prepaid phone with no issues. My tracfone can call Spectrum landline with no problem.T mobile chat said to  go to a T mobile store.I use to have the $3 plan, but I switched to the $10 plan when this problem happened. Any solutions? thanks

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1 month ago
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JayminFirst activity
posted in Plans and Service
t-mobile

Tmobile absolutely sucks, I’ve been in there by lindale mall many times, and they never tell the truth.im always being scammed as in me going in, and asking for it to be canceled after I paid two months ahead, they said yes we can cancel that when the time comes, and the day came, I forgot about it and it was never canceled, I haven’t had service for awhile and they are still charging me interest, and I can’t cancel it because there are no available days to do so this month without over drafting my bank account and building even more interest, they scam the shit out of teens and young adults, and many other new people to that service, I would never recommend them.t mobile is not helping anyone, I’ve been lied to by them many times, they even told me in person that there will be no more interest and we won’t charge you anymore, which I know is a lie.last time I checked I owed 70 next I owed 177, and I’m not sure what’s next but I don’t like it, I wish they had an option to cancel early

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Community Manager
5 months ago
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MauryNovice
asked in Plans and Service
Delete autopay

Hello everyone, I would like help to disable the autopay of my phone contract.On the site, I could not find the way.Thanks a lotMaury

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syaoran
Pillar
4 days ago
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MadMoscaFirst activity
asked in Plans and Service
SIM for live streaming in Honolulu

Hi there, I’m Matteo and I’m gonna travel to Honolulu soon.. I saw many SIM from T-Mobile online which say “unlimited data”, my main question is: are those data really unlimited? I’m a streamer and I’m gonna make some live from Honolulu so I need a sim/plan that allows me to use a lot of giga per day without any limit.. Does T-Mobile plans that says “unlimited” have Fair Use Policy where if you use x giga then you get your internet speed slowed? Or you can just use as many giga as you want per day until you just run out of giga? If so, I can easily buy one of this sim at the airport or I’m supposed to buy it before my departure? It requires a lot of time for the activation?Thanks :)

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2 months ago
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Hyejin YoonFirst activity
asked in Plans and Service
Abku my phone plan for apple TV benefit

About my phone plan for Apple TV benefit*I created a new account on T mobile yesterday and opted for an 80 dollar plan with tax included. The plan had the benefit of offering Apple TV for 6 months and I wasn't a subscriber to Apple TV, so now I'm going to try it out, and Apple TV itself is giving me 7 days for free, so can I watch it with this plan for a combined period of 6 months and 7 days for free? Or will it skip those 7 days and use it only for 6 months?

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4 months ago
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SImoneSalgadoNovice
posted in Plans and Service
Plans

,

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6 months ago
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SnowflakesmomNovice
asked in Plans and Service
Prepaid E-Sim not working

I’ve been using a prepaid E-Sim since March. I had to renew a few weeks ago, and everything was fine until yesterday. For some reason, I can’t connect. Not sure why. I have no idea how much data I’ve used but doubt that I used it all already, as the last prepaid lasted me 5 months. I can’t get any insight at all as to why it won’t connect. 

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4 days ago
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tvanatterFirst activity
asked in Plans and Service
Home internet

Can I get home internet at two different locations.  I have one in Eldora, and was going to get a second for a house in Cedar Rapids that I stay at on weekends with my daughter.  

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4 months ago
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MariaBCFirst activity
asked in Plans and Service
my data plan didt last more than 2h

I I bought an e sim pre paid plan for 10GB and once I activated just connect to WhatsApp, made 1 call  and T-Mobile send me an email saying that I used all my data. I paid 44 usd and now I don’t have connection 

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4 months ago
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praxis13First activity
asked in Plans and Service
Missing Number

My primary number shows when I login to my account, but I also have a secondary number, that an eSIM number.  However I see it no where in my account - I have money in the account and have received no notifications,, so I’m wondering where I can see info about that other number? Thanks, 

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1 month ago
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raindogFirst activity
asked in Plans and Service
Netflix

I currently have a a family plan 2 phones including Netflix with adds.will they discontinue the Netflix,or just raise the price on our phone bill.

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1 month ago
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GhajiFirst activity
asked in Plans and Service
T-Mobile financial reports tout best in industry growth. Why are costs going up?

According to T-Mobile’s Q1 2024 financial report, they are continually growing year-over-year and are industry leaders in growth numbers. Why, then, are our plans going up $5/month + $2/month per device? Aside from corporate getting greedy, this doesn’t make any sense, especially given how many issues I’ve had with the service over the past 6-9 months.

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4 months ago
magenta1650625
magenta1650625Novice
posted in Plans and Service
Not able to add 5g internet to my account

About a month or 2 ago I tried to get the T-Mobile internet plan through with an over the phone rep. It was available in my area at the time. Now I have an old plan  called the Simple Choice Promo which has been grandfathered in. I have been with T-Mobile for over 10 years. I never had a credit check and have missed out on several promotions because of this. My credit is not good but my bill is always paid and I like my plan. I was told during attempted setup the credit issue should not be a problem nor would I need to change my plan. However several reps said they could not find a rate for me and therefore could not set up my plan. they told me to go to a store. They believed they could do it. However I would have to pay an activation fee at a store . So much for the risk free trial. If it doesn’t work I’m out the activation fee. I get it if the company doesn’t want to take risks or can’t back up what they said so they pawned me of to a retailer. No doubt they would not have been able

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magenta1650625
4 days ago
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gianlucamannellaFirst activity
asked in Plans and Service
Suggestion

Good morning, soon I will be moving to the US and I was wondering if anybody could help me with which Planwould be the best to choose.I will need Internet at home and mobile, we are 2, my wife and me.I might need international line too to call abroad.Thank you in advance,G.  

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7 months ago
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raindogFirst activity
posted in Plans and Service
tmobile

I currently have a a family plan 2 phones including Netflix with adds.will they discontinue the Netflix,or just raise the price on our phone bill.

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1 month ago
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LadycFirst activity
asked in Plans and Service
False Advertisment

I SWITCHED PROVIDERS ONLY TO BE TOLD AFTER THE SWITCH MY PREVIOUS PROVIDER WAS NOT APART OF THE LISTED PROVIDERS!!!!!!ON TOP OF THAT I WAS FORCED TO SWITCH MY PHONES DUE TO ISSUES WITH TRANSFERRING MY NUMBER.ALL THE RED FLAGS THEY HAD DURING THE SWITCH AND NOT ONE PERSON TOLD ME MY PROVIDER WAS NOT COVERED!!!  NOT ONE TIME!!!I ENDED MY CONTRACT TO SWITCH TO T-MOBILE AND NOW I AM STUCK WITH A HIGH BILL FROM MY PREVIOUS PROVIDER FOR CANCELING MY SERVICE.NOT ONE TIME DURING THE ENTIRE SWITCH WAS I TOLD MY PROVIDER WAS NOT COVERED!!! 

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4 months ago
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LomosaltadoreinaFirst activity
posted in Plans and Service
Jaiden

Hi I just wanted to express how awesome Jaiden at the Pleasant Run Location in Dallas,Texas (De Soto) or( Lancaster. I can't remember exactly which city at the moment) was amazing. My father and I walked in one minute before closing, needed a new sims card and Jaiden was right on it. He was kind and helpful offering really fast service and great conversation. Thank you Jaiden! We drove so fast to get there to active my phone. Best of luck on your journey! 

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7 months ago
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CharkNovice
posted in Plans and Service
Review of Service

Excellent Service in Troy, MO!  I am out of country most of the time, so I dont need a regular phone service in the states.  Devin at the Troy, MO location set me up with  two new sim cards for mine and my husband's phones to use during our visits back to the states.  Being an unusual request, he researched a bit and figured out how to get us set up.  He was kind and very helpful and our phones worked great during our stay.  Char & Dave Scola

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2 months ago
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TechineerNovice
asked in Plans and Service
Distinctive ring for forwarded calls?

I occasionally receive calls from a line that is forwarded to my phone.  It would be helpful if I could tell that the incoming call is being forwarded through that line.Is there any way to implement a distinctive ring for calls through that line?

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15 days ago
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GLPacNovice
asked in Plans and Service
Kudos to Joseph, Manager of TMobile

Thank you to Joseph, Manager in the T Mobile store on Immokalee Road in Naples, FL. He was very kind to help with a recent donation of items for our amazing students at Naples High School. He has top notch customer service skills, and we are grateful to him for helping our students feel rewarded with positive behavior rewards from TMobile. Please tell him how wonderful he is when you have a chance. Thank you again.

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1 month ago
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