My account was somehow deactivated after a conversation about the first month being free. A great agent “Lorenzo” restarted my wireless wifi service. When I tried to make my payment the CC that was originally connected to Autopay had been deleted or removed. I made a single payment then reinstalled AutoPay. Checking my up coming billing it showed an extra $5 payment added each month as if the Autopay was NOT working. It says it is. Any help would be greatly appreciated.
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.