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Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 307 Discussions
  • 1,151 Replies
307 Discussions
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Darrien wigginsFirst activity
asked in Plans and Services
recovering deleted messages

How can I recover my messages

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1 year ago
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AF2023First activity
asked in Plans and Services
Netflix/T Mobile/Magenta Plan Issues

Hello,In early 2023 I got the T Mobile Magenta Max plan, which had the option of either free Netflix (basic plan I guess) OR upgraded Netflix for $7 added to one’s T Mobile bill. In Feb of 2023, I spent time on the phone with an Agent doing other things for this plan (added a line, did the Apple TV thing, etc.). I wanted to upgrade my Netflix (as I’ve been a Netflix customer for 10 years or so) - so I did everything the Agent told me to do (which was something like log in to Netflix, put in some code, etc.). Now I have the upgraded Netflix, T-Mobile charging me an extra $7 on my bill, AND Netflix charging me my original $20.95 a month. Has anyone else experienced this? Netflix refuses to refund me, because apparently, instead of upgrading my account, I created a second account (thanks T Mobile Customer Service Agent!)Also, does anyone have a really good direct line to a helpful Netflix Customer Service department (I know that the person I chatted with isn’t the actual Manager - there h

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1 year ago
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litewavveHelper Level 2
posted in Plans and Services
Time to say good-bye to T-Mobile Internet

After 5 months of subscription, I have no option but to say good-bye to T-Mobile Internet. I have substantial investments in the service, both in time and money with high hope that it would work for me. I bought a Waveform 4x4 antenna that gave me a pretty solid performance until 3 weeks ago when things started to fall apart.It began with speed reduction. I used to get 150mbps up and 25mbps down but it was reduced to 50% or less.  If it had been just slower, I would have tried to do something more, such as moving the antenna to get better reception or just lived with it.  But it also started to have random disconnects, particularly during the day.  I downloaded a network monitoring tool to see how bad the situation is.  Yesterday afternoon between 3-4pm, it has 5 disconnects, lasting from 30 seconds to 5 minutes.  I am using a VPN to log into my comany’s network to do work. Any interruption of the network, no matter how short the inverval is will result in a reset of the connection. Th

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1 year ago
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magenta9615439First activity
asked in Plans and Services
Has anyone else been scammed by T-mobile?

When I signed up for T-Mobile internet last year, probably 6 months ago, I was promised 2 promos--a one year free subscription to Paramount Plus and a virtual credit card of $100.  To date, May 29, I have received none of these.  I thought it was too good to be true and it was.  This is a pretty poor way to treat a customer.  Not to mention that the service is spotty and inconsistent at best.  T-Mobile looks a lot like Xfinity. Unfortunately T-Mobil and Xfinity are the only two providers in town.  So, when you think T-Mobile think SCAMMERS!

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4 months ago
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quanrevRookie
posted in Plans and Services
Customer service and network issues are getting worse and worse...

I’ve been on the phone for close to FIVE hours now trying to resolve my watch issue. I am no longer able to call or text for whatever reason and I know it’s not the watch as I’ve got an Identical back up, both of which have worked in the recent past. I’ve talked to multiple overseas supervisors, and tech support personnel, and still not working. They tell you they’ll call you back, too, but not all the time, so I’m left having to call yet again and wait on hold yet another HOUR just to start all over again. It used to be the case I could get domestic support that was quite good at resolving these issues, but apparently, that’s no longer the case. I don’t know what other carriers are like, but after having been with T Mobile for ten years now, I’m seriously considering taking my eight lines elsewhere. 

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1 year ago
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gfcFirst activity
asked in Plans and Services
Home Internet Seasonal Suspension & Security Camera

Hi there. Couple questions about T-Mobile home internet: (1) When I put the home internet on seasonal suspension (for about 2 months), could I still access the wi-fi security camera in my house? (2) My billing cycle is 5/29 to 6/28. If I start the suspension on 6/10, would I still pay the full price of $45 for this billing cycle (i.e., no proration for the $10/month suspension rate)? Thanks.

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1 year ago
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T-BassFirst activity
posted in Plans and Services
What happened to 360 protection?

I’ve been using 360 protection since it came out, replaced many damaged phones, 100 dollars, new one in mail.  I’ve just upgraded to a Samsung S23 Ultra, which by the way has the cheapest glass, no wonder they did free upgrades.  The screen cracked in my pocket, and T-Mobile wants me to go to a store, that’s an hour away, in a bad neighborhood.  Now I’m forced to break the phone in pieces so I can do a claim on the whole phone, still will come out cheaper than traveling over an hour, using up a half day, getting robbed, commuting costs, etc. Are T-Mobile Reps not good enough to replace glass? T-Mobile only has 3 locations in a city of more than 7 million people? Plus, those replacement glass they put on in the stores are even 1000 times cheaper than factory, you can tell every single time, and how it cracks again. Now where’s my hammer so I can get this claim done quickest way. Thank you for listening to my rant. 

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gramps28
Pillar
1 year ago
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fp20145First activity
asked in Plans and Services
When will 5G home internet be available in Santa Clara?

I am dying to get off comcast, when can Santa Clara, CA 95050 hope to see service availability? I see it’s in Sunnyvale now which isn’t too far! Wondering how I might influence T-Mobile to expand in our area, it’s a desert of choice here :( 

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1 year ago
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CancelasapFirst activity
posted in Plans and Services
Tmobile Sales Rep Accessories SCAM

Tmobile Sales rep on the phone scammed me and added extra accessories to my account without my knowledge and now Tmobile is forcing me to keep these products that I did not ask for!!! I've called Tmobile several times to complain about this without a resolution. I will seek legal action if this is not taken care of. Now I'm finding out this is a common practice at Tmobile where these reps add extra accessories for commission. Tmobile is supporting this scam too by not doing anything about it!!! I'm reporting this to the BBB.

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11 months ago
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Spooky cookieFirst activity
asked in Plans and Services
upgrade

If I change to go plus, can I also upgrade my phone also at same time 

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gramps28
Pillar
1 year ago
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GAMountaingirlFirst activity
asked in Plans and Services
Support chat call-back

I went thru an entire order for t-mobile on the computer and had to pause since it required getting all the numbers off our phones, etc.  The entire script was emailed to me and we set up a phone call, but she hasn’t called back.  How to pick that up and move forward with it?

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1 year ago
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timurceFirst activity
asked in Plans and Services
Is it worth switching from retired “one” plan?

I’m with t-mobile since 2013 and during the years being adding lines to my account with various promotions. Currently I have 8 lines paying $210 total with autopay and I’m still on retired plan “one”.Is there a real benefit switching to a new t-mobile plan Go5G or it’s essentially the same?If I switch, will I keep my price with all my promos?also for 100GB premium data that comes with Go5G plan, is it per line or it’s per account for all lines? Thanks

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gramps28
Pillar
1 year ago
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momma3First activity
asked in Plans and Services
switch to att?

I was offered a great deal to switch over to ATT -- called T mobile hoping for a match but got nowhere.  Is T Mobile ok with losing customers ( been loyal for 10 years)?  Anyone wish they stayed with att?

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Pillar
1 year ago
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cpeersHelper Level 1
asked in Plans and Services
USA prepaid e-SIM. Can you add Canada/Mexico option? Where do you do that?

Looking into using a T-mobile e-SIM again for a trip to USA. This time I’ll also be visiting Canada for a little while. I see that it is possible to get a prepaid SIM with an added Canada/Mexico plan, but is this available for e-SIMs? I did not see it as an option in the eSIM app. Is there a way to add it pre or post purchase? If so, where is that done?

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syaoran
Pillar
1 year ago
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mpittierFirst activity
asked in Plans and Services
How long before I loose my prepaid number

If I have a prepaid number, how long can it be inactive before I loose it?

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syaoran
Pillar
1 year ago
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magenta9717501Rookie
asked in Plans and Services
Home internet down….again….and again….

My infamous Tmobile Home Internet service is down…AGAIN!Anyone considering Tmobile for Home Internet should inly get it based on price.  It is not reliable.  Only get it if you don’t mind regular and consistent service drops.  2 - 3 times per week.  It is not slow.  It just stips transmitting data to the towers despite a strong signal. And don’t bother with customer service.  They are nice and polite, but the only solution is to reboot your gateway and cross your fingers. Again, if you are looking for semi-reliable but cheap price, go Tmobile.  If you want reliability, go with another provider.

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1 year ago
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eeeyowFirst activity
asked in Plans and Services
Inseego FW2000e activation - how?

Hi - I have been going round in circles with various TMobile online and instore reps for the past few days over something that I thought would be simple. I own an Inseego FW2000e. It is currently SIM-less. I had one TMobile rep confirm, via its IMEI, that it is eligible for TMobile activation. I would like to use it as my TMobile 5G home internet gateway. Is this something TMobile can and will do.? If it is possible, who in Tmobile should I be contacting and what should I be asking for.So far I’ve been sold a number of things that have not come close to solving this.  Thanks for any pointers.-mick

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1 year ago
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CommitteesouthFirst activity
posted in Plans and Services
Forced to Change Plan

Hello

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tidbits
Pillar
1 year ago
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tfdfirern1First activity
asked in Plans and Services
No service and still paying

How can this provider continue to shut down service at 2200 and remain off untill 0600 every night and bill for a month service. If they are only going to provide half the service they offer why should customers pay monthly. Either cut the bill in half or bill every other month. It is illegal to steal in the United States. Stealing is exactly what is happening when you take money for something you are not providing. Do you understand tort lawsuits and criminal proceedings?

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bocaboy2591
1 year ago
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Mzghost66First activity
asked in Plans and Services
bill

Haven't even set up my internet yet and says it was used and I've already been charged and suspended wth if I haven't even used it yet that makes no since 

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bocaboy2591
1 year ago
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HarleymaxFirst activity
asked in Plans and Services
apps for local tv

Any apps that will support live tv on t-mobile 5 g home internet 

3
bocaboy2591
1 year ago
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dmfuller5First activity
posted in Plans and Services
T-mobile bricked my home internet gateway, then UPS lost the return, now T-mobile is charging me $236 for it

I was one of the 34,000 Tmobile home internet customers who had their Gateways bricked by an over the air update.  I did nothing to bring this upon myself, 100% T-mobile’s fault. I followed T-mobile’s instructions.  I was without home internet for several days and when the replacement gateway arrived, I packed it up and used the label they sent me to send it back.  I have a UPS shipping receipt that proves I shipped the gateway back. UPS appears to have lost the return and now I’ve been charged $236 by T-mobile. This is incredibly frustrating.  I called customer support and spent a lot of time arguing with someone who claimed I wasn’t being charged even though I can clearly see on my account where I have been charged.  Was basically given a run around and assured the charge would not go through.  Of course a few days later it did. It adds insult to injury when this entire problem is 100% T-mobile’s fault and I followed their directions exactly.   The audacity of them to charge me $236

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drnewcomb
Pillar
1 year ago
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anandtpatelFirst activity
asked in Plans and Services
Discounted Internet plan

I read an article on this site : Affordable Connectivity Program about any one who is below poverty line can get may be Free phone and $30 a monthly discount. Can i apply this for my parents who are also eligible based on this article?

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1 year ago
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shuaaalonFirst activity
posted in Plans and Services
PSA for anyone unable to register T-Mobile ID for home internet: quick fix that support is not aware of

After going through several useless support specialists none were able to help me. However, the after seeing a suggestion from another user to capitalize he first letter of your email address worked. There is a major bug in their system that is not registering emails when the first letter is lowercase. Use this link to set up your ID, make sure its the sign up page that asks for the phone number associated with the account - the home internet sign up page will not work at all. https://account.t-mobile.com/signin/v2/enterPhoneNumber?redirect_uri=https:%2F%2Fwww.t-mobile.com%2Fsignin&scope=TMO_ID_profile%20associated_lines%20billing_information%20associated_billing_accounts%20extended_lines%20token%20openid%20vault%20role%20consent&client_id=MYTMO&access_type=ONLINE&response_type=code&approval_prompt=auto&prompt=select_account&state=eyJpbnRlbnQiOiJMb2dpbiIsImJvb2ttYXJrVXJsIjoiaHR0cHM6Ly93d3cudC1tb2JpbGUuY29tL2FjY291bnQvZGFzaGJvYXJkIn0&loginId=&fp_clien

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5 months ago
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slowly dying in this forumFirst activity
asked in Plans and Services
Arcadyan KVD21 is a pile of

So I am clear.I have given T-Mobile monthly money on average since 2005 = $32,400.00. As of March 29, 2023, T-Mobile's US net worth is $174.12B. My net worth = S***, yet I keep sending my money to T-Mobile as a faithful idiot.  T-Mobile gives me an Arcadyan KVD21 gateway with no web UI?  My FIVE YEAR OLD SAID, “ papa, there is no place to put the admin”!A 5 yr old. It hits me; this is precisely the age T-Mobile thinks of my intellect after years of payments. Then the only workaround is to visit Skippy on GitHub to get an API or visit Googtube to see mater from cars for another possible workaround? T-Mobile,How do I get a 5G Gateway with a usable WebUI without hours of call time, people I can not understand, people who hate their job, life, me, RMA’s, and chat Bots, before my next $300.00 a month bill?Thanks,Faithful Idiot

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1 year ago
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