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Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 307 Discussions
  • 1,151 Replies
307 Discussions
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GAMountaingirlFirst activity
asked in Plans and Services
Support chat call-back

I went thru an entire order for t-mobile on the computer and had to pause since it required getting all the numbers off our phones, etc.  The entire script was emailed to me and we set up a phone call, but she hasn’t called back.  How to pick that up and move forward with it?

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G
1 year ago
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timurceFirst activity
asked in Plans and Services
Is it worth switching from retired “one” plan?

I’m with t-mobile since 2013 and during the years being adding lines to my account with various promotions. Currently I have 8 lines paying $210 total with autopay and I’m still on retired plan “one”.Is there a real benefit switching to a new t-mobile plan Go5G or it’s essentially the same?If I switch, will I keep my price with all my promos?also for 100GB premium data that comes with Go5G plan, is it per line or it’s per account for all lines? Thanks

1
gramps28
Pillar
1 year ago
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momma3First activity
asked in Plans and Services
switch to att?

I was offered a great deal to switch over to ATT -- called T mobile hoping for a match but got nowhere.  Is T Mobile ok with losing customers ( been loyal for 10 years)?  Anyone wish they stayed with att?

2
F
Pillar
1 year ago
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cpeersHelper Level 1
asked in Plans and Services
USA prepaid e-SIM. Can you add Canada/Mexico option? Where do you do that?

Looking into using a T-mobile e-SIM again for a trip to USA. This time I’ll also be visiting Canada for a little while. I see that it is possible to get a prepaid SIM with an added Canada/Mexico plan, but is this available for e-SIMs? I did not see it as an option in the eSIM app. Is there a way to add it pre or post purchase? If so, where is that done?

3
syaoran
Pillar
1 year ago
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mpittierFirst activity
asked in Plans and Services
How long before I loose my prepaid number

If I have a prepaid number, how long can it be inactive before I loose it?

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syaoran
Pillar
1 year ago
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eeeyowFirst activity
asked in Plans and Services
Inseego FW2000e activation - how?

Hi - I have been going round in circles with various TMobile online and instore reps for the past few days over something that I thought would be simple. I own an Inseego FW2000e. It is currently SIM-less. I had one TMobile rep confirm, via its IMEI, that it is eligible for TMobile activation. I would like to use it as my TMobile 5G home internet gateway. Is this something TMobile can and will do.? If it is possible, who in Tmobile should I be contacting and what should I be asking for.So far I’ve been sold a number of things that have not come close to solving this.  Thanks for any pointers.-mick

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H
1 year ago
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magenta9717501Rookie
asked in Plans and Services
Home internet down….again….and again….

My infamous Tmobile Home Internet service is down…AGAIN!Anyone considering Tmobile for Home Internet should inly get it based on price.  It is not reliable.  Only get it if you don’t mind regular and consistent service drops.  2 - 3 times per week.  It is not slow.  It just stips transmitting data to the towers despite a strong signal. And don’t bother with customer service.  They are nice and polite, but the only solution is to reboot your gateway and cross your fingers. Again, if you are looking for semi-reliable but cheap price, go Tmobile.  If you want reliability, go with another provider.

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K
1 year ago
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CommitteesouthFirst activity
posted in Plans and Services
Forced to Change Plan

Hello

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tidbits
Pillar
1 year ago
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arun2102Rookie
asked in Plans and Services
Security software

I plan to use Tmobile home internet service- I am wondering if Tmobile provides any antivirus security software for Laptops and tablets? Currently I am with Spectrum and they provide free subscription to their version of security suite.Thanks 

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W
1 year ago
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tfdfirern1First activity
asked in Plans and Services
No service and still paying

How can this provider continue to shut down service at 2200 and remain off untill 0600 every night and bill for a month service. If they are only going to provide half the service they offer why should customers pay monthly. Either cut the bill in half or bill every other month. It is illegal to steal in the United States. Stealing is exactly what is happening when you take money for something you are not providing. Do you understand tort lawsuits and criminal proceedings?

1
bocaboy2591
1 year ago
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Mzghost66First activity
asked in Plans and Services
bill

Haven't even set up my internet yet and says it was used and I've already been charged and suspended wth if I haven't even used it yet that makes no since 

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bocaboy2591
1 year ago
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HarleymaxFirst activity
asked in Plans and Services
apps for local tv

Any apps that will support live tv on t-mobile 5 g home internet 

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bocaboy2591
1 year ago
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anandtpatelFirst activity
asked in Plans and Services
Discounted Internet plan

I read an article on this site : Affordable Connectivity Program about any one who is below poverty line can get may be Free phone and $30 a monthly discount. Can i apply this for my parents who are also eligible based on this article?

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A
1 year ago
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slowly dying in this forumFirst activity
asked in Plans and Services
Arcadyan KVD21 is a pile of

So I am clear.I have given T-Mobile monthly money on average since 2005 = $32,400.00. As of March 29, 2023, T-Mobile's US net worth is $174.12B. My net worth = S***, yet I keep sending my money to T-Mobile as a faithful idiot.  T-Mobile gives me an Arcadyan KVD21 gateway with no web UI?  My FIVE YEAR OLD SAID, “ papa, there is no place to put the admin”!A 5 yr old. It hits me; this is precisely the age T-Mobile thinks of my intellect after years of payments. Then the only workaround is to visit Skippy on GitHub to get an API or visit Googtube to see mater from cars for another possible workaround? T-Mobile,How do I get a 5G Gateway with a usable WebUI without hours of call time, people I can not understand, people who hate their job, life, me, RMA’s, and chat Bots, before my next $300.00 a month bill?Thanks,Faithful Idiot

3
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1 year ago
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aroseFirst activity
asked in Plans and Services
cant sign in to account after cancelling a line with tmobile internet

I can’t sign into my t-mobile account after canceling a line (2GB hotspot). My account was set up with the number attached to the hotspot and now that the line is cancelled i can’t log in! I have the t-mobile home internet, only cancelled the hotspot. It keeps asking me to put in a t-mobile number to send a confirmation code to, but I only have the internet! How am I supposed to get a code to my internet??? I don’t have any phone lines with t-mobile! I need to access my bill and can’t do that! 

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1 year ago
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LuckyFirst activity
asked in Plans and Services
Is Verizon 5G Home Internet is better than T-Mobile 5G Home Internet ?

Is Verizon 5G Home Internet is better than T-Mobile 5G Home Internet ?

3
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1 year ago
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alexkolesnikovFirst activity
asked in Plans and Services
ACP

I have Lifeline benefit for my cellular plan. How can I get ACP benefit to be applied to my Home Internet plan?

2
S
1 year ago
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DwetzlerFirst activity
asked in Plans and Services
Promo code

So when I got my internet they gave me a promo code, for the life of me I can’t find where to enter this code! Anyone know where I enter it?!

6
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1 year ago
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fusion60First activity
asked in Plans and Services
Internet signup rebate

Cant access my account wont accept the billing phone number,there for i cant get the $100 rebate

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1 year ago
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kbklarryRookie
posted in Plans and Services
One gripe about the 15 day test drive - you are charged for the 3-4 days it takes for the gateway to be delivered

Hello, I am a big fan of T-Mobile wireless and am now incurring my first month of charges for their Home Internet since the 15 day test drive ended two days ago. Because I installed the gateway at a vacation home, I have not been able to spend enough time there yet to know if it will meet my needs although I am hopeful.Here’s my small gripe. T-Mobile is up front about the fact that your first month’s charges start on THE DAY YOU ORDERED THE GATEWAY. This of course makes no sense. My gateway arrived 4 days after I ordered it. Why should I or anyone be charged  for the time it took for the order to be processed and for the gateway to arrive. Other internet companies like Verizon and Spectrum don’t start charging until you ‘activate’ your service after their modem arrives.Like I said, it’s a small gripe but still seems unethical to me to be charged for the time you couldn’t possibly be using their internet service. It disappoints me that a company I always trusted would do this.

4
K
1 year ago
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LetMeInRookie
asked in Plans and Services
T-Mobile Home Internet security

Is T-Mobile Home Internet as secure as traditional cable or fiber optics?

3
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1 year ago
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Valmy PierreFirst activity
asked in Plans and Services
False charge

Hello,In August 2022, T-Mobile was running a promotion for home internet; they offered a free month trial, if the customers like the plan, they go back to the store and activate the plan go from there. If they don’t like the internet, they need to return the device with a month free of charge. I recently tried to make a financial transaction the requires a credit history and background check, the came back that I owe T-Mobile $64. T-Mobile gave my personal information to a debt collector agency to screw my credit score over. I believe T-Mobile used this promotion as BAIT, this is not honest business. I claimed a dispute with the debt collector, and hoping T-Mobile will cancel this false charge. I plan to use all resources I can to expose how T-Mobile is using bait to charge its customers for services they don’t use.

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1 year ago
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DurbanFirst activity
asked in Plans and Services
Home Internet Promo Code Jan 1 Not Working

To receive the $100 Mastercard offer, you'll need to submit for the rebate on www.promotions.t-mobile.com Rebate Submission using the code 2022HINTPXX within 60 days of activating your new Home Internet line. You will need your T-Mobile phone number associated with your internet gateway sent to you when it ships . Rebate processing may take up to 30 days from submission, and you'll receive text message or email notifications once it is ready  I signed up for home internet via Chat Jan 1 and can not get the promotion code to work. Device has not been active for 60 days.

3
copz1998
1 year ago
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MidwestFirst activity
asked in Plans and Services
Unable to access Home Internet Award Mastercard

Received email today for $100 for Internet promo from Northlane.Com for signing up for TMobile Internet. No matter what I do I cannot access the Virtual Prepaid Mastercard from the link they provided. I have put in my regular cell number that didn’t work. I put in the number for the gateway and that didn’t work either.Any advice to access this would be appreciated.  

4
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1 year ago
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richhelpFirst activity
asked in Plans and Services
Phone service

How do i get T-Mobile let me out of my plan with out paying for my SO CALLED FREE PHONE, I have dropped calls over and over and or have no service, Spent 20 years with Sprint and now that T-Mobile bought it service has been bad. they told me i had to pay $299 per line to get out, This was a we will give you a Free phone to sign up with us.. Help, I have full filled my part by paying my bill every month with question. they are not full filling their part of suppling service as they said they would 

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syaoran
Pillar
1 year ago
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