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Explore the plans and features available for T-Mobile Internet and what services are available

  • 307 Discussions
  • 1,151 Replies
307 Discussions
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LogantFirst activity
posted in Plans and Services
5G home internet - connection innteruption -support contacted

We started our 5g home internet with T-Mobile about 6 months ago, it was working fantastic for about 4 of those months. Last month near the very beginning we started having an issue where all of our devices are connected to the modem, but no internet connection is available, the only fix we have is to unplug and restart the modem. We called support yesterday, they told us about the new 2022 modems and that many customers have been calling in with this issue. After getting our new modem yesterday we still have the same issue every 30 mins a break in our internet connection begins and we need to re-start our modem. I called support again this morning to which they again said many customers are having this same issue. When I heared that a bell went off, "T-Mobile has a massive server or processing error with all of these modems, not just the old one we were dealing with." They proceeded with the basic turning the router off and powering it back on, the support told me he was doing some so

9
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1 year ago
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crewser99First activity
asked in Plans and Services
Non-Return Fee on Gateway Internet Wireless

Need Help!Had a Gateway Wireless Router that wasn’t working so I called T-mobile and received a replacement.  In the meantime the current Gateway started working.  I was charged a non-return fee of $414.40 and paid.  Then returned the replacement Gateway instead of the router on the return shipping label. I have called T-mobile multiple times and have over 5 Handset Order Research Requests and on multiple occasions have been told that they will refund, but has not happened. I am running out of options, does anyone have any advice to get my non-return fee refunded?

3
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1 year ago
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akbrianFirst activity
asked in Plans and Services
Pre-purchase questions about the T-Mobile home internet

I’m remotely trying to help my mother change her internet from Spectrum to T-Mobile to reduce her expenses. She currently has inexpensive ~5 gig/mo  prepaid T-Mobile cell phone service. I have three questions at the moment;What is the minimum single line “qualified cell service” for discounting the $50 home internet to $25/mo? The details pop-up doesn’t specify. How long is allowed from receipt of the home gateway until activation is required? I would like to coordinate being there to assist with installation and coordinate the end of her monthly Spectrum service. She already owns her wired/wifi router, which is all set up with some static IP address for printers and the like. Currently Spectrum just provides the modem. How much more involved is it than just moving the router’s WAN RJ45 cable from the old Spectrum modem to the new T-Mobile gateway?I appreciate any responses.

3
bocaboy2591
1 year ago
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corvairbob65Learner
asked in Plans and Services
t-mo modem questions

i just got the square modem /gateway today and i need had to not only change the default on the modems passwords but a few other settings. so how can i get into the setting on this modem? a few years ago i tested the round white or silver one they called a trash can and i managed to get into the settings but i forgot how to do it. my netgear router has an ip address for it so i guess inac enter that and see but also what i need to get are the ports it uses. i have cameras and they are now connected to the netgear router and the t-mo modem is also plugged into my network and that network is plugged into the netgear router/modem. i kind of figure i will not be able to see my cameras when i’m away from the home but when i’m at home i want to see them. at this time i see 5 foscams but i can’t see the dvrs or nvrs so if i can figure out the default port or i can get into the t-mo modems settings and change the port then i may be able to configure the cameras on my phone. thanks

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1 year ago
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FognetHelper Level 1
asked in Plans and Services
$25 month internet

I have just started the 5G internet service. If I get the Magenta® 55+ 2 lines, does that qualify us for the $25 a month internet plan? 

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1 year ago
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SbTramFirst activity
asked in Plans and Services
Home Internet Gaming

NAT type and UPnP issues... Are there any fixes? I really like the service and would hate to have to leave it solely for this issue

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iTinkeralot
Pillar
1 year ago
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phins_upFirst activity
asked in Plans and Services
Vlans?

Is it possible to set up separate vlans on tmobile gateways?, I would like to segment off my cameras on their own network.

3
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1 year ago
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KayeFirst activity
asked in Plans and Services
IP Flapping on Home Internet interfering with access to several online services

I have had T-Mobile Home Internet for a couple of months now. Previously I have had numerous brands of internet service: Verizon, AT&T, Solis(AT$T, Verizon & T-Mobile). With T-Mobile Home Internet I cannot use several sites that have never been a problem:I can’t get an FTP connection to work. I can’t use my banks bill pay. I can’t log in to another financial institution. I’m told that this is due to “IP Flapping”. I have NEVER had this problem before and have been using the now inaccessible sites for years.  Can T-Mobile fix this problem? 

3
bocaboy2591
1 year ago
S
SnooooopySpeaker
posted in Plans and Services
$50 Prepaid Mastercard Promotion . . . .

Until last night, I had totally forgotten the $50 prepaid Mastercard promotion, after getting the Echo 8 Show some time ago.  Fortunately, I had the promotions page bookmarked.  I went back there and the $50 promotion had a redeem button.  Clicked it and there was the card info.  I wonder if I can apply it to my T-Mobile bill next month.  Anyone try that?

3
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1 year ago
copz1998
copz1998Adept
asked in Plans and Services
Can you Stream Golf Channel?

Good day,I have had T-Mobile Home Internet Service for almost 6-months, and all is well...well, almost. I am trying to get Golf Channel streaming. I have tried numerous times with the activation code for NBC Peacock+ (NBC owns golf Channel) but all to no avail. Have you ben able to get it to work? When researching the Golf Channel website, I get the link that takes me to watch “Live.” When I use the link, it takes me to a list of ISPs (Comcast, etc.) and T-Mobile is not present. When I called Golf Channel, they are clueless. I stream Peacock, Apple, etc. all with no issues. Any suggestions much appreciated!  

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1 year ago
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fjleonLearner
asked in Plans and Services
ipv4/cgnat down again

same thing happened 20 days agosupport “experts” are clueless, they don't know what dns is, what ipv4 is, what ipv6 is, and don't understand why i can browse ipv6 sites and not ipv4 ones. they don’t know what cgnat is.i wonder if they are trained for anything else other than billing and how to turn the device on and off.

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iTinkeralot
Pillar
1 year ago
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KingKev808First activity
asked in Plans and Services
T-Mobile Home Internet Can't Access Certain Sites/Cloud Services

Pasadena, CA - As of yesterday (11/9/2022) morning, I wasn’t able to access certain websites/cloud (e.g. Ring.com, Alexa, a host of various work-related cloud-based services).  Spent over an hour with T-Mobile’s “tactical” support team in the Philippines going over reams of canned and iterative checklist/questions only to get “...other people are calling about the same issues...so sorry...bye for now...”.The websites/cloud services work just fine when using my phone’s hotspot via AT&T.(1) Are others in or around my area experiencing the same?(2) Is there a way to get partial billing credit for this service interruption?

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1 year ago
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Emma SurfFirst activity
asked in Plans and Services
Is TM Home Internet going to work for me?

I'm seeing lots of problems so getting concerned about this product (which hasn't been delivered yet). All I needed is internet access at a house so I can install Ring or Blink etc for security I can monitor from phone. I will be 2k miles away from the house. I was told this would be a good solution but if the service is intermittent I'm wondering if it will restart properly without human intervention from me. Amy suggestions? Also I think most of those security devices are on 2.4.

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1 year ago
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David KleinertFirst activity
asked in Plans and Services
T-Mobile will not honor promotion on poster hanging in store

 T-Mobile will not honor this promotion I don't know what to do

3
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1 year ago
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NC MtsFirst activity
asked in Plans and Services
Promo Code says expired but I just received it today

I received confirmation that I could order the Amazon Echo Show and to use the provided promotion code. I went to the link, but and pasted the promo code but Amazon says “this code has expired” I just got it!  Suggestions?

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1 year ago
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intellerRookie
posted in Plans and Services
Required changes for Nokia 5G home gateway "the trash can"

These have been mentioned on various other threads be we need a thread that discusses the REQUIRED changes for this device to be taken seriously.  At the end of the day I just need a dumb modem.  But specifically we need these options to all be in the admin web page. Allow admins to enable HTTPs access to the Gateway, Allow admins to 100% turn off the WiFi radios, Allow admins to access the Gateway’s internal firewall, and be able to create/modify rules, check logs, etc. Allow admins to 100% disable the gateway’s internal firewall if so desired. Allow admins to switch the device to bridge mode. Honestly the last option would solve 90% of power users problems because then they could just use their existing home router to do everything else the way they were before they switched to T-Mobile.  I can tell this is a pretty powerful device by reading up on the Nokia Fastmile home page, which is this same device unbranded.  All of the above can easily be done with this device and if I had to

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2 years ago
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Dr MaryFirst activity
asked in Plans and Services
Help! Before I open the box, is it true this T home internet will replace my Spectrum service or should I return it.? I'm hearing negative reviews!

Would love to hear from anyone who has it and how it works! 

5
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2 years ago
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Hathe1939Rookie
posted in Plans and Services
Well. That $50/month on autopay for 'home internet' is a big fat lie.

I have switched to use t-mobile’s home internet starting back in April. The first payment of $55 was weird, but I chalked it up to a $5 fee for the first month. Now it is May, I have been charged $55 once again. That “$50/month if on autopay” is a lie. Huh...

3
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2 years ago
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jacquibabyFirst activity
asked in Plans and Services
Past bills

I need to print my internet bills from 2020

3
gramps28
Pillar
2 years ago
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Rob4143First activity
asked in Plans and Services
T-Mobile MAgenta

I heard they offer free AAA, is that true? 

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2 years ago
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Ash faust90First activity
posted in Plans and Services
about bill

When will my Internet bill be due

1
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2 years ago
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tashhhFirst activity
asked in Plans and Services
Cancellation and refund

I ordered internet service on 05/10/2022 and received equipment on 05/17/2022.  I used the internet maybe 2 days and I cancelled and returned equipment on 05/19/2022.The T-Mobile received returned equipment on 05/25/2022 and they told me the refund credit will process 5 - 7 business day which is before my payment due date 06/07/2022.  But the credit was not processed until my payment date, so I paid full payment even I did not use the internet service.I called them and complain about the credit and they said, ‘I don’t know why the credit is not processed and I will process it now’.  Are you kidding me?  I called T-Mobil twice about the refund and confirm the credit before my due date but it’s not correctly processed on time.  How it possible even T-Mobil doesn’t know the credit is not processed until I called them today.I am more them 7 years with T-Mobile and I am so disappointed their service. 

1
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2 years ago
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cim1234First activity
asked in Plans and Services
Prepaid MasterCard

The promo status says “sent” but I haven’t received the prepaid MasterCard.  I check email daily.  Has anyone actually received and  used?

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2 years ago
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JoeMallonFirst activity
asked in Plans and Services
home phone

Do I need a home phone for T-mobil home internet 

3
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2 years ago
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TeresaHainesFirst activity
asked in Plans and Services
TMobile Home Internet Router App…..

When is there going to be an app update???!!!When I first downloaded the app a year ago it worked perfectly. Since the updates…. I haven’t been able to access the device menu to control the schedule.  

4
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2 years ago
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