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Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 304 Discussions
  • 1,141 Replies
304 Discussions
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dr1959First activity
posted in Plans and Services
short term internet service?

Hi,we need fro 3 or 4 weeks internet/wifi service at our vacation home in Milford, MA 01757, should be good enough for 2 laptops and not too expensive. Any idea is appreciated 

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2 months ago
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dr1959First activity
asked in Plans and Services
short term internet service?

Hi,we need fro 3 or 4 weeks internet/wifi service at our vacation home in Milford, MA 01757, should be good enough for 2 laptops and not too expensive. Any idea is appreciated 

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2 months ago
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Mr. QFirst activity
asked in Plans and Services
Can I add a 5th line to Magenta Military plan?

Can I add a 5th line to Magenta Military plan? I see conflicting information: some say there is a 4 line maximum for that plan, others say that I can have up to 12 lines?

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6 months ago
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dougdodge1First activity
asked in Plans and Services
Virtual Prepaid Card

MasterCard prepaid $200. I signed up online for home internet a couple months ago and am wondering where my virtual card is. I go to the “reward tracker” and it says status is ‘received’. Am I missing something? How do I get this card and/or the number?

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1 month ago
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ThennyFirst activity
posted in Plans and Services
rebate

It’s been about 8 weeks now and I was wondering when I would receive my $200 rebate card 

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1 month ago
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WeMaNovice
asked in Plans and Services
How long does it take to get the$200 virtual rebate?

Signed up for the virtual rebate for internet, how will I know I got it? As I only have t mobile for the internet. 

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2 months ago
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ViroscopeFirst activity
asked in Plans and Services
Isn't T-Mobile Fiber violating their own TOS with CGNAT

You are not permitted to use your Device or the Service in a way that we determine:Operates servers for commercial purposes, uses applications which automatically consume unreasonable amounts of available network capacity, or otherwise uses the Service or Device for purposes other than the personal residential use;That implies personal use is allowed, but CGNAT makes it so you can’t host a personal website, Minecraft server, etc. all personal non-commercial uses. 

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2 months ago
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FredaprlFirst activity
asked in Plans and Services
WiFi Problems

Hi,I have a G4AR as part of a Small Business Internet service.  Recently during a thunderstorm, the Wifi stopped working.  The router and 5G connectivity were not impacted.  Luckily most of my devices are hardwired and continued to work.After the storm, some of the wireless devices reconnected and worked correctly while others can connect to the G4AR but are unable to communicate with the Internet.  Has anyone seen this type of issue before?Thanks

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2 months ago
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FredaprlFirst activity
asked in Plans and Services
WiFi Problems with G4AR Gateway

Hi,I have a G4AR as part of a Small Business Internet service.  Recently during a thunderstorm, the Wifi stopped working.  The router and 5G connectivity were not impacted.  Luckily most of my devices are hardwired and continued to work.After the storm, some of the wireless devices reconnected and worked correctly while others can connect to the G4AR but are unable to communicate with the Internet.  Has anyone seen this type of issue before?Thanks

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2 months ago
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AzmikeFirst activity
asked in Plans and Services
Hot Spot disconnects in 10 minutes

The hot spot on my Revvl 6 pro disconnects after 10 minutes regardless of where I have it set. I went through comments in the forum and this is a common problem. What is the resolution to this problem?

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2 months ago
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TrishleFirst activity
posted in Plans and Services
plan for out of country

I’m going to Bahamas for a week in couple days. I’m wondering that can I use T mobile to contact when I over there? Or I have to sign ip for any special plan? 

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4 months ago
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Jesmith123Novice
asked in Plans and Services
i ordered a new plan

I just upgraded my plan and was wondering how long does it take to get my up grade

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4 months ago
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RogerS1First activity
asked in Plans and Services
Hotspot Data Question

I have two accounts, the first being the Go5G Plus 55 and the second is the 5G Mobile Internet w/100GB high-speed data. The first plan includes 50GB of hotspot data and the second I thought included 100GB as shown in the title. When I purchased those plans at the local T-Mobile store the sales person assured me that I would get a total of 150GB of high-speed hotspot data per month. However, I have had these plans for several months and have yet to get beyond 100GB of data usage per month without being severely throttled. Was I mislead about the total high-speed data or am I paying for 50GB of data per month that I am not receiving?

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29 days ago
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Eturley125Novice
posted in Plans and Services
best customer service

I was so extremely happy with the service I received. It's always such a hassle for me when it comes to trying to find a good provider. Luckily I had the assistance of the sweetest lady, Joelle I believe was her name. Will definitely be recommending them to anyone because of her!!!

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1 month ago
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drqazRookie
asked in Plans and Services
T-mobile internet

This has probably been asked a lot, but I can’t find it.I’m toying with the idea of ditching my local ISP and moving to T-mobile home internet.  T-mobile is already our cell phone carrier.Here is my concern.  I’m getting about 300mbps and voice lags video by ~half a second.  3-4 times an hour, when using fast forward, we will get the dreaded buffering? circle that can last a minute or 2.  Annoying.  I’ve seen posts here from people getting 70mbps and seem quite happy.  Is speed not that important?  Can we watch 3 TVs at a time, 1 tablet, and 2 cells and not experience lag?

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5 months ago
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Rgbeck07First activity
posted in Plans and Services
HORRIFIC WAITING AND RUN AROUND

I have decided this company does not train customer service reps online on the phone or at the store. I just waisted two hours with the run around trying to open a business account since last Thursday. CS rep on phone told me to go into store. I get to store and they said to call 611. I wait 53 minutes after waiting 15 minutes on hold to be transfer to be told I need to go back to store. Then I call the store with CS ON PHONE. They inform them they are supposed to assist me. The “manager says he needs to run a business credit check at the store. I hang up because at this point I’m just done!Ross G Beckworth

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4 months ago
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Shannon 982First activity
asked in Plans and Services
Can this be paid month to month

Mobile Internet w/10GB high-speed data - taxes included $35/monthDoes anyone know if this plan can be month to month?

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5 months ago
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NorthShoreILFirst activity
asked in Plans and Services
exceed data on home backup plan

we just added the home backup plan for when our Comcast service gets interrupted. I believe we have about 100 GB of data each month however, I haven’t been able to find out what happens when we exceeded a monthly allotment – does anyone know? 

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1 month ago
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BrDaFirst activity
asked in Plans and Services
Home internetr plan difference

I was confused about this two different plan, and also if i should switch to Home Internet Plus for the new device, because recently the home internet is been very slow.

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2 months ago
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nl182Novice
asked in Plans and Services
home internet keep saying connection issue

Did anyone experience this message on their modem even after restarting the modem, calling customer service, and even switching out for a new modem? Customer service confirms no issue with the cell tower in the area. 

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2 months ago
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4us3First activity
asked in Plans and Services
THE WORST

I’ve been working since I signed up in AUG2023 on getting the deal which I started with TMobile initially--send in devices, and get a discount on the bill. IHAVENOTGOTTENTHISTHROUGHTOTMOBILE.it’s seriously the worst service I’ve ever paid for, LITERALLY HOURS AND HOURS of my time and energy spent on ENDLESS CHATS to explain the same thing over and over. HOW DO I END THIS NIGHTMARE AND GET THIS TAKEN CARE OF AND GET MY MONEY BACK?

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6 months ago
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RPAHelper Level 3
asked in Plans and Services
Enforce Home Internet Eligibility

 https://tmo.report/2024/04/uh-oh-t-mobile-will-now-enforce-home-internet-address-eligibility/So from what I can see here and read elsewhere, this will help current customer that signed up the right proper way. It will then flag those guys that bought the Gateway at the local TMO stores and the reps faked the address to get the service for that customer. Now these users are not officially supported but now using the Tower due to fake locations. Overloading the system and legit customers affected. I say it's a great idea.

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5 months ago
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JrHankFirst activity
asked in Plans and Services
Really now T-Mobile?

The price I signed up for was guaranteed not to increase. The price/plan for the 55+ Magenta was $35/line (tax & fees included) guaranteed never to go up.  First you screw us for additional fees if paid by credit card.Most on the above plan use very little if any data and utilize any of the so called perks that are offered.  We just want good reliable service at the agreed price.In the process of dumping my T-Mobile stock.

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4 months ago
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ArmanBanimahdNovice
posted in Plans and Services
False Advertisement

T-mobile does false advertising. They had a promotional offer for their home internet, that if you add a t-mobile home internet, you'd receive a 50 inch 4k Amazon TV, valued at $450. I added t-mobile home internet, applied for the promotion, and was approved to receive the promotional offer, however, t-mobile did not send me the tv. After over 23 hours of phone conversations with different departments of t-mobile's customer service, the t-mobile agent only offered a $260 credit toward my account. I refused the $260 and asked for the tv that I was offered or the $450 value. And t-mobile refused my request. This is false advertising and t-mobile should know better and not treat their customers this way. They should honor what they promised, either the tv or the value of the promotion.

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2 months ago
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thesnows93First activity
posted in Plans and Services
No promos for existing customers

One of the reasons my family switched to TMobile is because they advertised that existing customers get the same promos as new customers.  Well that lasted for a little bit and know they are just like the other carriers.  No benefit for being a longtime customer.  And today I received a test that my bill is going up $5 per line. I understand and appreciate that it hasn’t increased in 10 years, but now I have less benefits and the price is increasing.  TMobile I thought you were better than the other carriers!

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4 months ago
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