This is a public service announcement regarding T-Mobile’s 5G home internet service.
We have just set up our new 5G service, and it works much better than our old wired service from our previous internet service provider. That is not the issue. The issue is that we plan to cancel that previous account, which means we will no longer have email service through them. So we need new email addresses.
After 20 minutes on hold and speaking with people with heavy foreign accents who did not seem to understand what I was asking for, I finally got a straight answer:
T-MOBILE DOES NOT PROVIDE CUSTOMERS WITH E-MAIL ACCOUNTS
(EXAMPLE: yourname@tmobile.net)
If you switch to T-Mobile 5G home internet service and cancel your old ISP, you will need to make some other email account into your primary email account.
Hopefully this message will save some people a lot of frustration while trying to get full ISP service, and sitting on hold just to speak to someone with a barely-understandable accent who will try to explain that they will delete your email contact information for you.
Best of luck!