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Am I the only person concerned about the T-Mobile Price Increase??


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So I have a magenta plan and a few weeks ago I got that nice text telling me price will increase. 

What really drove me nuts about it was how it was worded I cant remember the exact wording down to letter but it pretty much went like “For the First time in 10 years we have to raise the prices, Your plan will increase x amount”

First off you know how insulting that is @T-Mobile?  You tell every one you will never raise the prices, then turn around and do it and brag about how it has been 10 years? Really?  You said you would do not do it so it does not matter 10, 20 ,30 40, 50 years latter  is nothing to brag about it.  ID rather you sent a text saying sorry but we had to increase your plan or please take note plan prices are going up vs your saying well it has been 10 years.  When you say you wont do something then you just do not do it..

My issue is a little more depth I qualified for the promotion if you raised the prices I can leave your service worry free and no bills have to be paid but now you representatives are talking about a bunch of technicalities that would prevent me on taking advantage of that offer, or how they claim those offers do not exits. 

I invite any one to reply to this post stating how they feel about there plan prices going up when they where told IT WONT HAPPEN.  I am hoping enough people will decide to speak out and maybe T-mobile wont continue the behavior, or at least take note for the next time they do this!

 

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Best answer by FydorLytke 21 June 2024, 05:44

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Userlevel 7
Badge +11

This has been a hot topic ever since it was first leaked.

Badge +1

I know I want to keep the moment rolling on it… That is why I posted about it!

Userlevel 7
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AT&T is going to follow suit on increasing grandfathered plans and Verizon did it before Tmobile.

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@ Gramps28 yeah I know but I never knew there services to promise that they never do it vs what T-mobile did.  As I said in my original post my issue’s go deeper then my plan rates recently increasing like every one else, my plan prices have never been correct. 

I have had nothing but issue’s with billing since my number got ported over from AT&T.  In fact T-Mobile almost lost my number during the porting process. But that is another story in it’s self.  I think it is time we as consumers stand up to business like this. When a business gives its word that they will or will not do something then  that should a be a bond just like a person does.

There are to many MVNO carries that people can use that are way cheaper and offer as good as service like the big three.. The MVNO’s that use Verizon towers do not even exsperince de-prioritizing as ones on T-mobile towers, and there are select few on T-Mobile towers that provide really good results when it comes to data speeds as well, so I encourage people to shop like I am.

If we do not stand up to the big three carries this will keep happening.  It was so sad to see Sprint sink. As much as I hate agreeing with a government regulatory agency they where right, when the merger between T-Mobile and Sprint was allowed it created issues like this. We now we have 3 cell careers doing whatever they deem necessary for more profit.  I doubt that Dish will ever get Boost where it needs to be to a 4th largest provider they do not even have a physical network that can compete against the big three.  Instead operating like a MVNO network.  To bad they could not do what cable companies do with there cable modems and use there dish modems as towers. 

 

Userlevel 7
Badge +14

From what I have read was there was fine print about the price lock guarantee that said they could still raise the rates.

Also I posted in another thread that class actions  only will end up in the end raising prices. I got a class action check from State Farm for $33 so I'm expecting my premiums to rise to off set this class payment.

Badge +1

@gramps28 who said anything about a class action… I would not try to sue over this as far as me personally, where would that get any one? First like you said, it likely cause the company to want compensate and drive the prices up, if it went class action every one would get very little, and plus as you said I am sure some where in the very fine print they wrote somewhere that they could still raise the prices with out given the benefits. 

What I meant is people standing up and simply jumping ship from the big three or just calling there customer service non stop to complain about it. Personally I just stop using them and that is what I am intending to do.  Does any one use the perks enough to get any value from it?  That is what your paying extra for between the big three and the MNVO’s. Not unless your constantly traveling internationally or attending concerts bi-weekly or monthly, what are your paying for?  Most of the Video subscriptions only remain free for 6 months or a year, and things like the video subscriptions and free AAA are a one time deal. Once that year is over your paying regular price for good. However after that year has gone your are still paying one of the big three cell phone companies the same prices.

The really funny thing about that is go to AAA, go to Walmart.com and look at the subscription service. Go to your health care providers site and look at deals or discounts, go to your employers benefits site.  It is all the same you are offered relativity the same discounts for the same places, and any more this through just about any service, job, or business you sign up with. However  for some reason we all pay, these big three careers to supply us with perks that we likely already have access to and let them do things like this make promises and then let them break them!

 

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What do you think??

Userlevel 7
Badge +14

Look at similar threads that are posted on the forum.

This. Is one of many.

https://community.t-mobile.com/billing-61/t-mobile-breaking-promises-to-seniors-who-were-offered-price-lock-guarantee-for-life-on-55-rate-plans-57587

Userlevel 2
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Use your feet and your dollar to explore the marketplace of ideas and select another cellular phone service provider.

I was on the $80 single line plan. Now I'm on the $25 single line unlimited everything Tello plan and very satisfied.

Badge +1

Use your feet and your dollar to explore the marketplace of ideas and select another cellular phone service provider.

I Already have, looking to jump ship to Us mobile, and my current phone has the flexibility to work with US mobile’s Verizion warp 5g towers or the GSM T-mobile towers..  So in the end I can choose the Verzion one if want to be petty and make sure T-Mobile makes nothing off my new service.. I just need to confirm what service is available to the areas I usually travel to…

I also thought about Mint mobile, but after Finding out Ryan solid it to T-mobile, I do not want to have to keep dealing with the same bill issue’s that I been dealing with since I have had a T-mobile voice line.  Then this may sound a little petty but I am also hesitate because I seen a few people point on some reedit post that Mint’s current unbeatable pricing promotions came oddly enough time for this price upgrade.  Who knows maybe T-mobile had this in the works for a a while and knew they where going to have people jump ship and wanted to catch them with the Mint service, either way I do not want to support this craziness..

Right now I am working with T-mobile in regards to my issues because of everything that happen to me from the billing issues and this most recent price hike.  If they can come up with a a better plan then what they where trying to push on me I may stay or If I need to go I will be happy to go, the ball is in there court now… I told them I give them a little time but at the moment I am still set on US Mobile for my voice service.

Badge +1

It appears T-mobile is now trying Mod my post about this subject… They a re holiding up post for me to suggest to people on what to do about this issue!

Userlevel 7
Badge +14

It appears T-mobile is now trying Mod my post about this subject… They a re holiding up post for me to suggest to people on what to do about this issue!

I really doubt this since there is very little Tmobile moderation in this forum.

@HeavenM is currently the mod on this board and can let you know they're not “modding “ your post.

Userlevel 2
Badge

Use your feet and your dollar to explore the marketplace of ideas and select another cellular phone service provider.

I Already have, looking to jump ship to Us mobile, and my current phone has the flexibility to work with US mobile’s Verizion warp 5g towers or the GSM T-mobile towers..  So in the end I can choose the Verzion one if want to be petty and make sure T-Mobile makes nothing off my new service.. I just need to confirm what service is available to the areas I usually travel to…

I also thought about Mint mobile, but after Finding out Ryan solid it to T-mobile, I do not want to have to keep dealing with the same bill issue’s that I been dealing with since I have had a T-mobile voice line.  Then this may sound a little petty but I am also hesitate because I seen a few people point on some reedit post that Mint’s current unbeatable pricing promotions came oddly enough time for this price upgrade.  Who knows maybe T-mobile had this in the works for a a while and knew they where going to have people jump ship and wanted to catch them with the Mint service, either way I do not want to support this craziness..

Right now I am working with T-mobile in regards to my issues because of everything that happen to me from the billing issues and this most recent price hike.  If they can come up with a a better plan then what they where trying to push on me I may stay or If I need to go I will be happy to go, the ball is in there court now… I told them I give them a little time but at the moment I am still set on US Mobile for my voice service.

 

 

As long as you’re not being coerced, the decision is freely yours to make.

Badge +1

It appears T-mobile is now trying Mod my post about this subject… They a re holiding up post for me to suggest to people on what to do about this issue!

I really doubt this since there is very little Tmobile moderation in this forum.

@HeavenM is currently the mod on this board and can let you know they're not “modding “ your post.

Well I got the message the post is being reviewed... And every other post I have done came through so...

Userlevel 7
Badge +14

If you post multiple times too fast or cut and paste a post from a previous thread you might get reviewed to make sure your not a bot.

Sort of like the post a few up from Bakingsmarty.

They cut and pasted that post on multiple threads.

Badge +1

If you post multiple times too fast or cut and paste a post from a previous thread you might get reviewed to make sure your not a bot.

Sort of like the post a few up from Bakingsmarty.

They cut and pasted that post on multiple threads.

Heard, that maybe it.

I did take part of another post and post In my post that is being reviewd. The main reason I was doing it was not to re-spam or anything, it was to ensure I would be posting the proper information correctly. 

I wanted to make sure the information I provided was accurate, I do not want to be misleading people as I was misled with the issues that I've been dealing with with T-Mobile. 

Thanks for the information Gramps 28!

Userlevel 7
Badge +14

I get reviews occasionally when there's multiple post about getting an unlock code.

I basically say the same thing in each post and the Tmobile link to the requirements.

Badge +1

Use your feet and your dollar to explore the marketplace of ideas and select another cellular phone service provider.

I Already have, looking to jump ship to Us mobile, and my current phone has the flexibility to work with US mobile’s Verizion warp 5g towers or the GSM T-mobile towers..  So in the end I can choose the Verzion one if want to be petty and make sure T-Mobile makes nothing off my new service.. I just need to confirm what service is available to the areas I usually travel to…

I also thought about Mint mobile, but after Finding out Ryan solid it to T-mobile, I do not want to have to keep dealing with the same bill issue’s that I been dealing with since I have had a T-mobile voice line.  Then this may sound a little petty but I am also hesitate because I seen a few people point on some reedit post that Mint’s current unbeatable pricing promotions came oddly enough time for this price upgrade.  Who knows maybe T-mobile had this in the works for a a while and knew they where going to have people jump ship and wanted to catch them with the Mint service, either way I do not want to support this craziness..

Right now I am working with T-mobile in regards to my issues because of everything that happen to me from the billing issues and this most recent price hike.  If they can come up with a a better plan then what they where trying to push on me I may stay or If I need to go I will be happy to go, the ball is in there court now… I told them I give them a little time but at the moment I am still set on US Mobile for my voice service.

 

 

As long as you’re not being coerced, the decision is freely yours to make.

Yes you are a 100% correct, it is mine to make. Out of the 6 to 7 people I spoke to at T-mobile 4 of them did not seem to care if I stayed with them or not.  So thanks for making me feel welcome T-mobile the un-carrier! 

This goes back to why this is happening in the first place…  When you advertise that you wont raise rates and you raise them it shows how much you care! When you speak to company representatives and they are 100%  cool with you dropping them, this shows you how much they care… So in the end does T-mobile not care? Or will they try to get to the bottom of all my problems and get me billed correctly for once…

If the answer is no… Then see you… That is why there is hardly any brand loyalty around in the world any more cause of brands acting this...

Badge +1

From what I have read was there was fine print about the price lock guarantee that said they could still raise the rates.

Also I posted in another thread that class actions  only will end up in the end raising prices. I got a class action check from State Farm for $33 so I'm expecting my premiums to rise to off set this class payment.

I never replied back to your main point here gramps, and do not take me the wrong way you seem to be pretty active on the forms and and always willing to cheerp things up, to get to the bottom of things.  I wanted to point out depending on when you signed on, the exact plan and ect, the wording differed here and there so…

The point is not so much the fine print, but the advertising.  Here is the thing T-mobile fans wanted to really like their provider T-mobile.  People looked at T-mobile in the US as the underdog that stood with consumer.  People wanted a celluar brand they could identify with, Sprint was on there way out even though they was always leading with the latest tech. Verizon well had amazing coverage especially in the 3g and 4g days but was slow to really understand its customers, gave that IBM corporate Vibe, and was always slow with the what is next. AT&T had became a dinosaur, just doing a little of what every one else was and never really standing out or trying too, and then making it hard for new customers to come to them by locking out most unlocked phones and ect. trying to ensure the new customer purchased a phone from them.

So when T-Mobile advertised things like the UN-Carrier promise (or whatever it was called) “you raise your rate not us” or the “Price lock guarantee” the consumers trusted this like a friend or family member giving there word. It would not had matter if T-mobile raised there rates b a quarter .25cents people are going to feel a certain way about it, cause it is breaking that bond of trust with something you identified with… Then poorly rolling out that rate hike, really made some damage...

   

Userlevel 7
Badge +14

From what I have read was there was fine print about the price lock guarantee that said they could still raise the rates.

Also I posted in another thread that class actions  only will end up in the end raising prices. I got a class action check from State Farm for $33 so I'm expecting my premiums to rise to off set this class payment.

I never replied back to your main point here gramps, and do not take me the wrong way you seem to be pretty active on the forms and and always willing to cheerp things up, to get to the bottom of things.  I wanted to point out depending on when you signed on, the exact plan and ect, the wording differed here and there so…

The point is not so much the fine print, but the advertising.  Here is the thing T-mobile fans wanted to really like their provider T-mobile.  People looked at T-mobile in the US as the underdog that stood with consumer.  People wanted a celluar brand they could identify with, Sprint was on there way out even though they was always leading with the latest tech. Verizon well had amazing coverage especially in the 3g and 4g days but was slow to really understand its customers, gave that IBM corporate Vibe, and was always slow with the what is next. AT&T had became a dinosaur, just doing a little of what every one else was and never really standing out or trying too, and then making it hard for new customers to come to them by locking out most unlocked phones and ect. trying to ensure the new customer purchased a phone from them.

So when T-Mobile advertised things like the UN-Carrier promise (or whatever it was called) “you raise your rate not us” or the “Price lock guarantee” the consumers trusted this like a friend or family member giving there word. It would not had matter if T-mobile raised there rates b a quarter .25cents people are going to feel a certain way about it, cause it is breaking that bond of trust with something you identified with… Then poorly rolling out that rate hike, really made some damage...

   

Even in the advertising there's still fine print that needs to be read.

Have you ever read the Tmobile Terms and Conditions you agreed to when you signed up? You will be surprised what you agreed to.

 

Badge +1

From what I have read was there was fine print about the price lock guarantee that said they could still raise the rates.

Also I posted in another thread that class actions  only will end up in the end raising prices. I got a class action check from State Farm for $33 so I'm expecting my premiums to rise to off set this class payment.

I never replied back to your main point here gramps, and do not take me the wrong way you seem to be pretty active on the forms and and always willing to cheerp things up, to get to the bottom of things.  I wanted to point out depending on when you signed on, the exact plan and ect, the wording differed here and there so…

The point is not so much the fine print, but the advertising.  Here is the thing T-mobile fans wanted to really like their provider T-mobile.  People looked at T-mobile in the US as the underdog that stood with consumer.  People wanted a celluar brand they could identify with, Sprint was on there way out even though they was always leading with the latest tech. Verizon well had amazing coverage especially in the 3g and 4g days but was slow to really understand its customers, gave that IBM corporate Vibe, and was always slow with the what is next. AT&T had became a dinosaur, just doing a little of what every one else was and never really standing out or trying too, and then making it hard for new customers to come to them by locking out most unlocked phones and ect. trying to ensure the new customer purchased a phone from them.

So when T-Mobile advertised things like the UN-Carrier promise (or whatever it was called) “you raise your rate not us” or the “Price lock guarantee” the consumers trusted this like a friend or family member giving there word. It would not had matter if T-mobile raised there rates b a quarter .25cents people are going to feel a certain way about it, cause it is breaking that bond of trust with something you identified with… Then poorly rolling out that rate hike, really made some damage...

   

Even in the advertising there's still fine print that needs to be read.

Have you ever read the Tmobile Terms and Conditions you agreed to when you signed up? You will be surprised what you agreed to.

 

Oh I believe that, but there is also consumer protections for false advertisement practices whether what the fine print sees or not. I assuming that is why people are sending this over to the FTC, FCC, and there AG Office.. False advertisement is false advertisment, labeled for cases such as these.. So no matter what your fine print sees, if you are false advertising that print, well false advertisment is false advertisment!

Userlevel 7
Badge +14

From what I have read was there was fine print about the price lock guarantee that said they could still raise the rates.

Also I posted in another thread that class actions  only will end up in the end raising prices. I got a class action check from State Farm for $33 so I'm expecting my premiums to rise to off set this class payment.

I never replied back to your main point here gramps, and do not take me the wrong way you seem to be pretty active on the forms and and always willing to cheerp things up, to get to the bottom of things.  I wanted to point out depending on when you signed on, the exact plan and ect, the wording differed here and there so…

The point is not so much the fine print, but the advertising.  Here is the thing T-mobile fans wanted to really like their provider T-mobile.  People looked at T-mobile in the US as the underdog that stood with consumer.  People wanted a celluar brand they could identify with, Sprint was on there way out even though they was always leading with the latest tech. Verizon well had amazing coverage especially in the 3g and 4g days but was slow to really understand its customers, gave that IBM corporate Vibe, and was always slow with the what is next. AT&T had became a dinosaur, just doing a little of what every one else was and never really standing out or trying too, and then making it hard for new customers to come to them by locking out most unlocked phones and ect. trying to ensure the new customer purchased a phone from them.

So when T-Mobile advertised things like the UN-Carrier promise (or whatever it was called) “you raise your rate not us” or the “Price lock guarantee” the consumers trusted this like a friend or family member giving there word. It would not had matter if T-mobile raised there rates b a quarter .25cents people are going to feel a certain way about it, cause it is breaking that bond of trust with something you identified with… Then poorly rolling out that rate hike, really made some damage...

   

Even in the advertising there's still fine print that needs to be read.

Have you ever read the Tmobile Terms and Conditions you agreed to when you signed up? You will be surprised what you agreed to.

 

Oh I believe that, but there is also consumer protections for false advertisement practices whether what the fine print sees or not. I assuming that is why people are sending this over to the FTC, FCC, and there AG Office.. False advertisement is false advertisment, labeled for cases such as these.. So no matter what your fine print sees, if you are false advertising that print, well false advertisment is false advertisment!

I hate to say this but I doubt much is going to come from this. If there's fine print people don't see that's on them. And all those agencies you posted won't do anything.

 

Badge +1

From what I have read was there was fine print about the price lock guarantee that said they could still raise the rates.

Also I posted in another thread that class actions  only will end up in the end raising prices. I got a class action check from State Farm for $33 so I'm expecting my premiums to rise to off set this class payment.

I never replied back to your main point here gramps, and do not take me the wrong way you seem to be pretty active on the forms and and always willing to cheerp things up, to get to the bottom of things.  I wanted to point out depending on when you signed on, the exact plan and ect, the wording differed here and there so…

The point is not so much the fine print, but the advertising.  Here is the thing T-mobile fans wanted to really like their provider T-mobile.  People looked at T-mobile in the US as the underdog that stood with consumer.  People wanted a celluar brand they could identify with, Sprint was on there way out even though they was always leading with the latest tech. Verizon well had amazing coverage especially in the 3g and 4g days but was slow to really understand its customers, gave that IBM corporate Vibe, and was always slow with the what is next. AT&T had became a dinosaur, just doing a little of what every one else was and never really standing out or trying too, and then making it hard for new customers to come to them by locking out most unlocked phones and ect. trying to ensure the new customer purchased a phone from them.

So when T-Mobile advertised things like the UN-Carrier promise (or whatever it was called) “you raise your rate not us” or the “Price lock guarantee” the consumers trusted this like a friend or family member giving there word. It would not had matter if T-mobile raised there rates b a quarter .25cents people are going to feel a certain way about it, cause it is breaking that bond of trust with something you identified with… Then poorly rolling out that rate hike, really made some damage...

   

Even in the advertising there's still fine print that needs to be read.

Have you ever read the Tmobile Terms and Conditions you agreed to when you signed up? You will be surprised what you agreed to.

 

Oh I believe that, but there is also consumer protections for false advertisement practices whether what the fine print sees or not. I assuming that is why people are sending this over to the FTC, FCC, and there AG Office.. False advertisement is false advertisment, labeled for cases such as these.. So no matter what your fine print sees, if you are false advertising that print, well false advertisment is false advertisment!

I hate to say this but I doubt much is going to come from this. If there's fine print people don't see that's on them. And all those agencies you posted won't do anything.

 

I agree as far as class action law suits.. But as far as FTC and FCC complaints and states AG offices false Advertisements are false advertisements .. Will they attempt to put T-mobile out of business over this No, Will they force T-mobile to have to revert users back to there old rate plans, that is a toss up, Will they fine T-mobile probably (money is money), will it cause T-mobile very bad media attention, Highly likely and that is the most important effect from all of this!

 

*Here is what the FTC sees about false advertisement: https://www.ftc.gov/news-events/topics/truth-advertising  When consumers see or hear an advertisement, whether it’s on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence. The FTC enforces these truth-in-advertising laws, and it applies the same standards no matter where an ad appears – in newspapers and magazines, online, in the mail, or on billboards or buses. The FTC looks especially closely at advertising claims that can affect consumers’ health or their pocketbooks – claims about food, over-the-counter drugs, dietary supplements, alcohol, and tobacco and on conduct related to high-tech products and the Internet.

*Here is what the FCC sees about false advertising: https://www.fcc.gov/general/consumer-deception-and-fraud-0    

Have you been “crammed” by your telephone carrier billing you for a product or service without your permission? Have you been “slammed” by a company changing your long distance carrier without your permission? Have you been deceived into buying a telephone service based on incomplete information or misleading advertising? Unfortunately, there are companies and individuals who engage in all of these kinds of deceptive and fraudulent practices, and the FCC receives a steady stream of complaints as a result.

The main vehicle the FCC has to address deception and fraud in the telecommunications marketplace is Section 201(b) of the Communications Act. This provision states that “[a]ll charges, practices, classifications, and regulations” by telephone companies “shall be just and reasonable,” and that “any such charge, practice, classification, or regulation that is unjust and unreasonable” is unlawful. (Section 258 of the Communications Act and Sections 64.1110-64.1190 of the Commission’s rules also prohibit slamming.) The Commission can assess a forfeiture penalty against companies and individuals who violate Section 201(b) or any other rule the agency enforces, and the penalties can be as high as $150,000 for each violation by a telephone carrier, and up to $1,500,000 for a continuing violation.

If you’ve experienced deception or fraud in connection with telecommunications services, the FCC wants to hear from you. File a complaint to tell us what happened.

*Here is what my states AG office has to say about False advertising:

https://www.ag.ky.gov/about/Office-Divisions/OCP/Pages/default.aspx

​The Attorney General's Office of Consumer Protection safeguards Kentuckians from unfair business practices by enforcing the Kentucky Consumer Protection Act (KCPA). The KCPA protects Kentucky's citizens from "unfair, false, misleading, or deceptive acts or practices in trade or commerce." The Office of Consumer Protection enforces the Act by bringing lawsuits in the public interest to obtain civil penalties and consumer redress, including restitution and injunctive relief aimed at changing bad business practices. The division acts in a wide variety of cases, including those involving unscrupulous auto dealers, pharmaceutical companies that understate risks or overstate benefits of their drugs, and for-profit colleges that misrepresent the value of their degrees. The Office of Consumer Protection has also taken action against telemarketers, home remodelers, mortgage lenders, and other types of companies when they do not compete fairly or engage in unfair practices. This enforcement protects not only citizens, but also ethical sellers of goods and services.

The Office of Consumer Protection is made up of three subdivisions – Litigation and Investigation, Registration and Compliance, and the Louisville Consumer Resource and Service Branch. The Litigation and Investigation group is responsible for investigating and litigating violations of the KCPA. The Registration and Compliance group provides administrative support required to ensure compliance with state statutes that require certain businesses, such as funeral homes, cemeteries, charitable solicitors, and health spas, to register and/or post bonds with the Attorney General's Office. The Louisville Consumer Resource and Service Branch mediates and investigates consumer complaints primarily related to businesses in the Louisville Metro area.

The Office of Consumer Protection is committed to protecting Kentuckians from bad actors in the marketplace. The Office has the power to civil investigative demands and civil subpoenas in order to investigate conduct alleged to violate Kentucky's consumer protection laws. In addition, the Office of Consumer Protection works closely with the Office of Senior Protection and Mediation in order to identify and prosecute businesses that engage in deceptive business practices.

 

 

Badge +1

From what I have read was there was fine print about the price lock guarantee that said they could still raise the rates.

Also I posted in another thread that class actions  only will end up in the end raising prices. I got a class action check from State Farm for $33 so I'm expecting my premiums to rise to off set this class payment.

I never replied back to your main point here gramps, and do not take me the wrong way you seem to be pretty active on the forms and and always willing to cheerp things up, to get to the bottom of things.  I wanted to point out depending on when you signed on, the exact plan and ect, the wording differed here and there so…

The point is not so much the fine print, but the advertising.  Here is the thing T-mobile fans wanted to really like their provider T-mobile.  People looked at T-mobile in the US as the underdog that stood with consumer.  People wanted a celluar brand they could identify with, Sprint was on there way out even though they was always leading with the latest tech. Verizon well had amazing coverage especially in the 3g and 4g days but was slow to really understand its customers, gave that IBM corporate Vibe, and was always slow with the what is next. AT&T had became a dinosaur, just doing a little of what every one else was and never really standing out or trying too, and then making it hard for new customers to come to them by locking out most unlocked phones and ect. trying to ensure the new customer purchased a phone from them.

So when T-Mobile advertised things like the UN-Carrier promise (or whatever it was called) “you raise your rate not us” or the “Price lock guarantee” the consumers trusted this like a friend or family member giving there word. It would not had matter if T-mobile raised there rates b a quarter .25cents people are going to feel a certain way about it, cause it is breaking that bond of trust with something you identified with… Then poorly rolling out that rate hike, really made some damage...

   

Even in the advertising there's still fine print that needs to be read.

Have you ever read the Tmobile Terms and Conditions you agreed to when you signed up? You will be surprised what you agreed to.

 

Oh I believe that, but there is also consumer protections for false advertisement practices whether what the fine print sees or not. I assuming that is why people are sending this over to the FTC, FCC, and there AG Office.. False advertisement is false advertisment, labeled for cases such as these.. So no matter what your fine print sees, if you are false advertising that print, well false advertisment is false advertisment!

I hate to say this but I doubt much is going to come from this. If there's fine print people don't see that's on them. And all those agencies you posted won't do anything.

 

I agree as far as class action law suits.. But as far as FTC and FCC complaints and states AG offices false Advertisements are false advertisements .. Will they attempt to put T-mobile out of business over this No, Will they force T-mobile to have to revert users back to there old rate plans, that is a toss up, Will they fine T-mobile probably (money is money), will it cause T-mobile very bad media attention, Highly likely and that is the most important effect from all of this!

 

*Here is what the FTC sees about false advertisement: https://www.ftc.gov/news-events/topics/truth-advertising  When consumers see or hear an advertisement, whether it’s on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence. The FTC enforces these truth-in-advertising laws, and it applies the same standards no matter where an ad appears – in newspapers and magazines, online, in the mail, or on billboards or buses. The FTC looks especially closely at advertising claims that can affect consumers’ health or their pocketbooks – claims about food, over-the-counter drugs, dietary supplements, alcohol, and tobacco and on conduct related to high-tech products and the Internet.

*Here is what the FCC sees about false advertising: https://www.fcc.gov/general/consumer-deception-and-fraud-0    

Have you been “crammed” by your telephone carrier billing you for a product or service without your permission? Have you been “slammed” by a company changing your long distance carrier without your permission? Have you been deceived into buying a telephone service based on incomplete information or misleading advertising? Unfortunately, there are companies and individuals who engage in all of these kinds of deceptive and fraudulent practices, and the FCC receives a steady stream of complaints as a result.

The main vehicle the FCC has to address deception and fraud in the telecommunications marketplace is Section 201(b) of the Communications Act. This provision states that “[a]ll charges, practices, classifications, and regulations” by telephone companies “shall be just and reasonable,” and that “any such charge, practice, classification, or regulation that is unjust and unreasonable” is unlawful. (Section 258 of the Communications Act and Sections 64.1110-64.1190 of the Commission’s rules also prohibit slamming.) The Commission can assess a forfeiture penalty against companies and individuals who violate Section 201(b) or any other rule the agency enforces, and the penalties can be as high as $150,000 for each violation by a telephone carrier, and up to $1,500,000 for a continuing violation.

If you’ve experienced deception or fraud in connection with telecommunications services, the FCC wants to hear from you. File a complaint to tell us what happened.

*Here is what my states AG office has to say about False advertising:

https://www.ag.ky.gov/about/Office-Divisions/OCP/Pages/default.aspx

​The Attorney General's Office of Consumer Protection safeguards Kentuckians from unfair business practices by enforcing the Kentucky Consumer Protection Act (KCPA). The KCPA protects Kentucky's citizens from "unfair, false, misleading, or deceptive acts or practices in trade or commerce." The Office of Consumer Protection enforces the Act by bringing lawsuits in the public interest to obtain civil penalties and consumer redress, including restitution and injunctive relief aimed at changing bad business practices. The division acts in a wide variety of cases, including those involving unscrupulous auto dealers, pharmaceutical companies that understate risks or overstate benefits of their drugs, and for-profit colleges that misrepresent the value of their degrees. The Office of Consumer Protection has also taken action against telemarketers, home remodelers, mortgage lenders, and other types of companies when they do not compete fairly or engage in unfair practices. This enforcement protects not only citizens, but also ethical sellers of goods and services.

The Office of Consumer Protection is made up of three subdivisions – Litigation and Investigation, Registration and Compliance, and the Louisville Consumer Resource and Service Branch. The Litigation and Investigation group is responsible for investigating and litigating violations of the KCPA. The Registration and Compliance group provides administrative support required to ensure compliance with state statutes that require certain businesses, such as funeral homes, cemeteries, charitable solicitors, and health spas, to register and/or post bonds with the Attorney General's Office. The Louisville Consumer Resource and Service Branch mediates and investigates consumer complaints primarily related to businesses in the Louisville Metro area.

The Office of Consumer Protection is committed to protecting Kentuckians from bad actors in the marketplace. The Office has the power to civil investigative demands and civil subpoenas in order to investigate conduct alleged to violate Kentucky's consumer protection laws. In addition, the Office of Consumer Protection works closely with the Office of Senior Protection and Mediation in order to identify and prosecute businesses that engage in deceptive business practices.

 

 

OH BTW Here is where all of the big three careers had been fined about there false advisement of “Unlimited” plans and we all know what the fine print sees for unlimited:  https://www.pcmag.com/news/t-mobile-verizon-and-att-required-to-pay-102-million-over-false-unlimited

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