Extremely fed up 

I have had billing issues every single month with T-Mobile, and despite their claims of support, the reality has been far from it. Each month, I waste at least two hours on hold, only to speak with a representative who is often disconnected from the actual issues at hand. The additional charges are unjustified, and the customer service I receive is horrible. Many times they told me to change phone plans to save money and only later did I notice they do this to manipulate you into paying double hidden fees.

Instead of resolving the issues, T-Mobile consistently adds hidden charges and hikes up prices, all while pushing misleading solutions. It’s clear that their focus is not on customer service but on pressuring sales associates in stores to drive profits, regardless of the impact on customers. Their practices are nothing short of complete fraud, and I’m deeply frustrated by the repeated deception and lack of accountability.

What’s worse, T-Mobile’s tactics are not just fraudulent—they are conniving and manipulative. They lure customers in with seemingly attractive offers, only to trap them in a cycle of erroneous billing and vague explanations. Their false promises of resolution are nothing more than a smokescreen to pacify customers temporarily, while they continue to exploit and overcharge. It’s clear that T-Mobile is more interested in manipulating their customers than providing honest and transparent service.

Taking advantage of the American culture is a savage low. What do they have to say for themselves? Buying US CELLULAR and forcing us to pay for it?