Plans, Features, and Billing

Let's talk about the plans and features that T-Mobile has that help your business be successful.

  • 185 Discussions
  • 268 Replies

185 Discussions

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Ani6361First activity
posted in Plans, Features, and Billing

blacklisted

I purchased blacklisted phone from ebay please remove from blacklisted IMEI - 354730481654030

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gramps28
Pillar
15 hours ago
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zorgen12First activity
asked in Plans, Features, and Billing

UNABLE TO CONTACT CUSTOMER SERVICE

I have been trying to contact TMobile customer service for NINE DAYS!!! I call and get put on hold for over 45 minutes and NO ONE ever comes to help so I give up. I NEED customer service to contact me IMMEDIATELY. MY NUMBER IS 206-866-4882.WHAT HAS HAPPENED TO TMOBILE???????????????Don

0
Z
1 day ago
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eheartsNovice
asked in Plans, Features, and Billing

Unable to Pay with AMEX of 4 cvv code

I’m trying to pay my business account’s bill using AMEX. It clearly states AMEX is accepted, however, where you enter your CVV number it is limited to only 3 digits and AMEX has 4. Anyone have any tips? Customer service is never helpful with issues I’ve had. 

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gramps28
Pillar
3 days ago
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PatrickVolt72First activity
posted in Plans, Features, and Billing

10 days no phone, Assurant running me around in circles, Protection 360?

So its now been 10 days since my phone claim was approved and I paid my deductible. Assurant can’t tell me when I’ll get a phone (but they are very sorry for the inconvenience), Tmobile tried to help by 3 way calling Assurant where we got to talk to an extremely smarmy individual with a thick accent who said he was sending a “high priority” email to the warehouse, which is probably a internal joke for Assurant at this point. I even spoke and emailed back and forth with a lady at Assurant here in Florida which has resulted in nothing. And what blows my mind is they don’t have a single replacement phone available (which of course they do). So the moral of the story is, handle your phone with care, and don’t loose it. You’re going to catch hell getting a replacement. 

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7 days ago
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ChaoticEnbypedeNovice
asked in Plans, Features, and Billing

Will you ever fix your website?

I have been trying to utilize my jump upgrade through the website and it will not actually progress past a certain page. The “buttons” don’t seem to register that they are supposed to be linking me to the next step in finalizing the transaction. IE I want to add item to cart- I press ad to cart button and nothing happens, ever. And this happens in every other category of website use. Why is it constantly dead ending whatever action I try to do? Why have an online platform at all if it’s not going to be functional? Why am I paying for services that I can’t even access?! Fix your website!

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C
7 days ago
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jillianperry91First activity
asked in Plans, Features, and Billing

How to change e-mail address that receives paperless bill?

How do I change my paperless billing settings to send my paperless bills to my new e-mail address? I have updated my account with my new e-mail address but I do not see an option to update the e-mail address that my paperless bill is sent to.

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R
8 days ago
T
THaynesNovice
posted in Plans, Features, and Billing

Thanks LaDondria!

I just wanted to give a big thank you to LaDondria, who helped clear up a mistake on my bill in less than 5 minutes! You rock!

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T
8 days ago
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mcoldeweyFirst activity
asked in Plans, Features, and Billing

Using Zellle on T-Mobile

We just upgraded my wife’s phone to T-Mobile from ATT. Same number, so we should be good to go. However is there any problem with using Zelle on T-Mobile? There were some links on Reddit describing some sort of problems with short identifiers but those were from 2019 - are there still some issues?

2
Formerlyknownas
20 days ago
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ShelovesoniFirst activity
posted in Plans, Features, and Billing

Become eligible for Payment Arrangement and pay 30+ days past-due balance

I have a past due balance of about $50 on my account and it has been more than 30 days. I see this message when trying to do a payment arrangement “Become eligible for Payment Arrangement and pay 30+ days past-due balance” Does this mean If I come up with the $50 my phone will still be off until I become eligible for a payment arrangement? So I would need to pay $50 plus the new PA?  Please help, I am starting a new job soon and need my services restored until my first check to become current. 

1
gramps28
Pillar
21 days ago
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yanoFirst activity
asked in Plans, Features, and Billing

Why is Tidal data being recognize as hotspot data?

Hi!I’ve called support a few times about this, and they opened a ticket with a higher level tech support.Basically, what is happening is that data for my Tidal music app is being counted against my Hotspot data and then I’m being rate limited when I hit the monthly limit. It is a pain.I have the Magenta MAX plan, if that matters.I’ve followed the basic trouble shooting via T-Mobile support to reset my network settings.Tech support said that the data usage is showing up as hotspot usage “in one system but not another,” and that’s why they opened a ticket.I have heard back from tech support regarding the status of the ticket and they say there is “no provisioning errors” on the backend.Anyways, I want to be able to use Tidal with my unlimited data and not have it count again my hotspot allotment.And, I’ve verified that no external device is connected via the Wi-Fi hotspot. The hotspot feature has been off all month.I’ve also cleared the cache/local data, uninstalled the app, and reinstal

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26 days ago
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Spirited78First activity
asked in Plans, Features, and Billing

Has anyone notice data usage with T-mobile higher than normal?

Ever since T-mobile took over Sprint, I have noticed my data usage skyrocket…and there is no reason for it. Lately, it seems like every time I touch my phone, there goes another gig of data! I have spoken with T-mobile and all they tell me is that I have to turn off my cellular data. Well, never did I have to do that with Sprint. I could stream videos, listen to music for hours, etc., and still barely use any data. Now, with T-mobile, I don’t know what is going. I definitely think something is fishy. I have the same data plan for 6 years and never had a problem until 4 months ago, when Sprint completely switched over to T-mobile. Every month since then, I have exceeded my data limit and I don’t use my phone any more than I ever have in the past. And yes, I’ve gone through my phone, shut of unnecessary apps that may be running in the background, etc. I just don’t get this. I’m so frustrated at this point, I’m ready to leave T-mobile. Does anyone else have this problem? 

2
jaxwxboss
1 month ago
J
jmcclubRookie
posted in Plans, Features, and Billing

Apple TV+ and Magenta 55+ Max

I have Magenta 55+ Max which includes Apple TV+ ‘for free’.  I have been having trouble logging into it.  I  was told last night by Technical Support that it is only for T-Mobile customers to use on Apple Devices.  Below is the terms from the T-Mobile website about Apple TV+.  No where does it say it will not work on other devices.  Has anyone else experienced not being able to use it on appletv.com on a smart tv? Apple TV+ now included with Magenta® MAX.Stream award-winning Apple Originals series and films all ad-free, and share with up to five family members on the same account, at no extra cost.Receive Apple TV+ (up to $4.99/mo. value) while you maintain one qualifying Magenta Max line in good standing. Valid only for Apple TV+ in the United States. Complete registration with Apple in the Apple TV app; requires iTunes/Apple Media Services account. Terms and Apple Privacy Policy apply; see the applicable terms at https://www.apple.com/legal/internet-services/itunes/us/terms.html. Mus

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1 month ago
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mmccoy276First activity
posted in Plans, Features, and Billing

Whatsapp with Digits

Has anyone tried using whatsapp on a digits phone??  Been trying to use Digits for over a year and I can’t find a solution that will insure I get all my messages and short codes on both phones.  The primary phone will work using a variety of messaging apps in leu of digits messages.  The secondary phone (paired digits) receives no short codes and sometimes goes for days without receiving any messages at all.  I’m not concerned with using a second app for messages and short codes, I just need a reliable solution.If anyone has solved this problem with any other app or method, please feel free to chime in… 

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A
1 month ago
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leevickie7First activity
asked in Plans, Features, and Billing

Netflix on business account

I was told that we would get Netflix for swithing to Tmobile ( business with 6 lines and internet). When sent a link to activate it … and after several attempts to google on how to activate it…. it is not on our account. I can not find a way to get this to work and I am frustrated. I also seen where a business account can not get netflix on them as well. So now I am totally confused on why we were told we could get it but yet I can not access it. Anyone have this problem ? 

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B
1 month ago
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elk60First activity
asked in Plans, Features, and Billing

Data rates

If I have unlimited data across five lines, are there limitations for each line. For example if a line goes past 5G does it slow down?

1
gramps28
Pillar
1 month ago
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Jeff BFirst activity
asked in Plans, Features, and Billing

How do I get a copy of my phone conversation with T-Mobile?

I would like to know how do I get a copy of my phone conversation with T-Mobile?I was miss led by saleswoman in T-mobile store. When I called customer service they did a 3 way call with the store and sales rep I delt with. I would like to get a transcript or copy of conversation as evidence she lied to us. I thought car salesmen were bad, T-mobile is right up there with them 

4
R
1 month ago
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DirtBotanicalsRookie
asked in Plans, Features, and Billing

Inconsistent Billing

Hi,  I signed up for T-Mobile back in October of 2023. Each billing cycle I have been frustrated when the bill comes in at a higher price than I was told. Every month I have to call customer service and spend about 1.5hrs on the phone to resolve the issue. Each time it has happened the Customer Service rep has promised the amount the are giving me on the phone will be the same every month, and to no surprise at this point, the bill comes in and it is higher than what they said. Last billing cycle I even lowered my Plan a tier and the rep “promised my bill” would be $81.12 moving forward. Then I get the bill for the newest cycle and its $101.12. I called in again today and I asked the rep I was speaking with if I could speak to a Manager. She told me no managers were available, but she could try to find a supervisor. At this point I tried to explain that I have basically had the conversation she was trying to have with me three times already and this would be the fourth, so no offense t

0
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1 month ago
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baluNovice
asked in Plans, Features, and Billing

Over billing for more than a year

Dear T-Mobile Customer Support,I trust this message finds you well. My name is Balakrishna Veeravalli, and I am reaching out to bring to your attention a billing discrepancy that has persisted in my account over the past year.Upon thorough examination of my billing statements, I have identified inconsistencies in the charges spanning the last twelve months. Cross-referencing my meticulous records with the statements received from T-Mobile reveals potential errors or discrepancies in billing, leading to an inaccurate representation of my account balance.To provide specific details, the discrepancies involve device charges and monthly line charges. Despite being informed of eligibility for additional perks such as free Netflix and other services, my initial understanding was that the monthly bill would be approximately $20 per line, with no charges for equipment (mobile devices). Despite numerous calls to the customer service team to address this concern, discrepancies persist and assura

1
gramps28
Pillar
1 month ago
G
GodzdrummerFirst activity
asked in Plans, Features, and Billing

Hotspot

Was wondering on the hotspot is it 50gb per device or are we all sharing the 50 gbs 

0
G
1 month ago
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Seriously FrustratedFirst activity
asked in Plans, Features, and Billing

T-mobile Business Internet - Why do you even offer this if you can't remotely access any IOT device behind the gateway?

Basics of any ISP is to allow remote access through the gateways so customers can manage any of the IOT devices attached to their network. This is a fundamental failure on T-mobile’s design and network design for both business and residential internet services.Once a replacement device shows up, no power cords, no ethernet cords, the device shows up dirty with food, fingerprints, and other unsanitary residue on it that makes me question if the last person used it as toilet paper before putting it in the box.The SIM card has to be switched from the old device, no problem. Yet there is no straightforward way outside of sitting on hold for hours to get someone in the technical services group that later hangs up on you hours into your call to get the IMEI number updated in connect.inseego.com. If you are looking for 5G internet service that is decently fast and you will never need to access any of your devices from a remote location, decent service.If you need to access your devices from r

1
Q
1 month ago
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MicheleBelleFirst activity
asked in Plans, Features, and Billing

Problem with your new terms of service

I have heard and you have confirmed in response to other users that T-Mobile’s Terms Of Service Agreement will be imposing a fine of thousands of dollars per incident, if the user texts or shares content YOU don’t agree with. That is not acceptable. But you said it was not against a normal user just businesses and mass texts. Although that is not clear in your TOS and still means we are also under the same rule IF you decide to implement it. Seeing everything going on with the news media, social media falsely pushing lies and even socially engineered  attacks and compliance, I am sorry I don’t trust that T Mobile will do the right thing. Don’t get me started on the lies surrounding covid, and other politicized events.   My question is this are you going to modify the wording so the average person feels safe or is half of your users going to drop you once they realize the power you have taken for yourselves?   Another question I am not sure if this is speculation or not, but they said y

4
gramps28
Pillar
1 month ago
T
TanapornNovice
asked in Plans, Features, and Billing

Using cellphone data when connected to Wi-Fi

WHY IS DATA BEING USED FROM MY CELLPHONE PLAN WHEN I’M CONNECTED TO HOME WIFI?I USE A GIG OF DATA THIS MORNING WHEN I WAS ASLEEP NOT EVEN USING MY CELLPHONE AND CONNECTED TO WIFI.SERVICE NAME CHANGED TO INTERNET ACCESS, ON PREVIOUS BILL IT WAS CALLED CELLPHONE DATA.I DO NOT HAVE TMOBILE INTERNET AT HOME, I USE SPECTRUM

2
syaoran
Pillar
1 month ago
I
IritaFirst activity
published in Plans, Features, and Billing

T-Mobile

I want to remove some device on my T-Mobile account 

1913
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1 month ago
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SrossetFirst activity
posted in Plans, Features, and Billing

bad service

I bought a phone for our 7 year old for Christmas, T-Mobile  took it upon themselves to add more data without asking at $15.00 extra a month, I caught it last month on our bill and asked them to refund me because I did not authorize it and she credited my account. Now,  it’s on the bill for this month and they refuse to credit the account, I told them it was cancelled and refunded last month, they still refused, I asked for the supervisor and he was the same way, he explained how if you don’t get extra it’s going to run slow, he’s 7 and is basically on WiFi but it still remains the fact that you can not just put an extra service on someone’s account because you think you can, I have been with T-Mobile for 19 years, who treats there costumers like that. So, some of our phones will be paid off and as they get down, we will start dropping phone I will go with a prepaid phone. It might sound crazy over $15.00 but it’s the principle of it.

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S
1 month ago
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mwayne50First activity
asked in Plans, Features, and Billing

Autopay

Cannot believe, after years on autopay, they are going to disallow it from my credit card.  AS IF I would give them unfettered access to my bank account! No one pulls money from my bank account although I do PUSH money through autopay from my bank.  If they want the money directly from my bank, I will be glad to mail a paper check for them to process every month (and I hope everyone else does likewise) until I can switch providers.

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1 month ago
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