Plans, Features, and Billing

Let's talk about the plans and features that T-Mobile has that help your business be successful.

  • 185 Discussions
  • 253 Replies

185 Discussions

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gizzmoneoFirst activity
asked in Plans, Features, and Billing

Text messaging number

I’m checking on my bill and when checking the list of text messages that I have, most of them are showing a 5 digit number for who it came from or who it was sent to.  How do I know which number texted me or I messaged based on the 5 number digit?  Thank you.

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gramps28
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3 months ago
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TanapornNovice
asked in Plans, Features, and Billing

Using cellphone data when connected to Wi-Fi

WHY IS DATA BEING USED FROM MY CELLPHONE PLAN WHEN I’M CONNECTED TO HOME WIFI?I USE A GIG OF DATA THIS MORNING WHEN I WAS ASLEEP NOT EVEN USING MY CELLPHONE AND CONNECTED TO WIFI.SERVICE NAME CHANGED TO INTERNET ACCESS, ON PREVIOUS BILL IT WAS CALLED CELLPHONE DATA.I DO NOT HAVE TMOBILE INTERNET AT HOME, I USE SPECTRUM

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syaoran
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2 months ago
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NachairFirst activity
asked in Plans, Features, and Billing

Liers!!!

I've been a customer for several years and a business customer for about 2 years now. I switched over to a business account, like I said 2 years ago, in about 3 months. I was told a price of $25 a month as a rate. T-mobile had a special going on at that time. It was actually $25 a month a line for 4 lines, but I guess the representative was new and quoted me the wrong price. I even asked if that would be the price for me and he said yes because I was ex-military, so cool, I switched over. Ever since then, it's been nothing but a NIGHTMARE!!! I've had to call in almost every month because I've been over charged. Everyone acknowledged that I was promised a rate of $25 a month and it would be honored. I even had a supervisor call and leave me a voicemail saying that my rate would be $25 a month on 7/17/2022, and as you know, they record all their calls!!! I've kept the voicemail and I've recorded it as well, as proof. I've even played it back to other supervisor's and I've had other super

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3 months ago
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Unhappy_AZFirst activity
posted in Plans, Features, and Billing

Beware of unpaid equipment balances

So, My son took his phone and number from my T-Mobile account and opened his own T-mobile Account at a retail T-Mobile store. I was not present.  The Clerk told him that the phone was paid in-full and applied a full trade-in credit to a new phone. Unfortunately, I still owed $181 on that phone. This left me paying for a T-mobile phone that they now have, and they gave credit for that phone to someone else. I’m still paying for the phone monthly, T-mobile has the phone, son received the credit and T-mobile will make no concessions. This should not be allowed to happen. I think T-mobile is in the wrong here and should have known about the balance on the phone. Imagine trading in a car and the dealership not paying off the bank that held the lien? That’s basically what they did here.

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3 months ago
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MarvionyFirst activity
posted in Plans, Features, and Billing

lied about $ billed

So. Been T-Mobile customer for more than 10 years, always paying bill ahead of time and to make easier/ convinced by t mobile that it will save me on my bill monthly. So we did. Then t mobile changed the rule on 12/4, snd decided instead of charging the 3% CC service charge them, to start removing the discount. ok. No I have chatted with at least four if not five staff members and at the end of all discussions they assure me that not to worry, “ rest assure that your bill will continue to be  same”I have screen shot of all the conversations. Finally, I received my bill again, snd they hiked it up $ 15, because they want a bank account, or debt card. been over this same conversation more than 4-5 times, and the same. They lied to me all of them, and basically reassuring with lies. sadly, I finally asked to chat with a supervisor, and that led no where, they will not review previous discussion, and keep answering their own questions. customer service is becoming more of emoji's and lying

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gramps28
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3 months ago
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RuchiTanFirst activity
asked in Plans, Features, and Billing

Billing Issue and Unresolved Phone Line - Action Needed

Subject: Urgent: Dear T-Mobile Customer Service,I am writing to address a critical issue regarding my T-Mobile account # 973898063 that has persisted for several months. I am extremely frustrated with the ongoing problems and lack of resolution, and I am seeking your urgent attention to rectify the situation.On July 25, 2023, I successfully transferred all five lines from my T-Mobile account to Verizon. Subsequently, I paid the final telephone bill for the month of July, amounting to $272.78, on August 2, 2023. I contacted T-Mobile customer service on July 27 at 4:25 PM, notifying them of the line transfers and bill payment. During this call, I was assured that all lines had been canceled, and I should not expect any future bills.Despite these assurances, I received a bill in August showing an active account. I promptly informed customer service, and I was told that the account was active because one phone line was not cancelled. I requested for the line to be cancelled and an itemized

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3 months ago
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DMossRookie
posted in Plans, Features, and Billing

Galaxy watch 5

Back in September 2022 I went to T-Mobile to order the Galaxy Watch and I am 99% sure that during the time the watch was on sale or maybe it was a promotion going on for it. I walked in the store and told the sales rep that I wanted the Galaxy watch and when asked which one, I stated the one that was on sale. They immediately knew which watch I was referring to. I just found out that I did not get the watch for the promotion/sales price but I am paying full price for it. When I spoke to someone about it, they had no idea what promotion I was talking about because they can’t see any of the past promotions and so I am stuck paying the full price for the watch. Do anyone know which promotion was going on at that time? Maybe with a little bit more information, I can get a discount on the remaining balance.

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3 months ago
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LKUserFirst activity
asked in Plans, Features, and Billing

Dial Pad with T Mobile

We have Dial Pad through T Mobile and this has become an issue we can’t resolve.  We have issues with Dial Pad not working correctly but T Mobile’s help line is not helpful at all wasting several hours of our time and never resolving the issue.  Our business rep has also been non helpful.  Dial Pad refuses to help us because they say T Mobile customers have to go through T Mobile.  We want to separate Dial Pad from T Mobile so we can actually get help from English speaking people who are easier to understand and know the product.  I have asked my rep and Verizon and no one has an answer.  It was come to the point we are most likely going to cancel all our service and move to something else entirely. We are happy with the price, the mobile and internet, but not being able to receive calls to our business is costing us money.  This is my last ditch effort to get this sorted before we cancel everything and go with someone else.   

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3 months ago
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henrykNovice
posted in Plans, Features, and Billing

refand

I quite the line in May 2023, the second line was not removed by T Mobile, they kept me charging every month 101 $, several times i called to close the existing lines … nothing happed only promises , we will refund … once the full amony, then one month, and today on12/16 ..we are ready to pay  a credit !!!$ 20.17  So incompetent !!! five months passed,  you TM are due to pay/refund $ 600 since then….i did not use those lines at all,  would SOMEONE finally help me with this refund? Just spoke to David, CS… he could not help ether…  how comes you dont have a history of  costumers calls  and so. on.  Anyway i would like to request a follow up on this from your end pls. my e mail is : henryktrocha@gamail or call 818 403 1400

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gramps28
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4 months ago
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Spirited78First activity
asked in Plans, Features, and Billing

Has anyone notice data usage with T-mobile higher than normal?

Ever since T-mobile took over Sprint, I have noticed my data usage skyrocket…and there is no reason for it. Lately, it seems like every time I touch my phone, there goes another gig of data! I have spoken with T-mobile and all they tell me is that I have to turn off my cellular data. Well, never did I have to do that with Sprint. I could stream videos, listen to music for hours, etc., and still barely use any data. Now, with T-mobile, I don’t know what is going. I definitely think something is fishy. I have the same data plan for 6 years and never had a problem until 4 months ago, when Sprint completely switched over to T-mobile. Every month since then, I have exceeded my data limit and I don’t use my phone any more than I ever have in the past. And yes, I’ve gone through my phone, shut of unnecessary apps that may be running in the background, etc. I just don’t get this. I’m so frustrated at this point, I’m ready to leave T-mobile. Does anyone else have this problem? 

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jaxwxboss
1 month ago
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kflockerFirst activity
asked in Plans, Features, and Billing

Comparing the December 2023 Google Fi Wireless Simply Unlimited Plan vs T-Mobile Magenta 1.0 Plan

After asking ChatGPT 3.5, Microsoft copilot, and Google Bard to compare the ‘Google Fi Wireless Simply Unlimited plan’ to ‘T-Mobile Magenta 1.0 Plan’ and determine which one is better for a family of 7 porting their own telephone numbers and bringing their existing cell phones. The answer for all three came back in favor of Google Fi Wireless. Does T-Mobile plan to offer an equally competitive plan? Because of space limitations here is the result of Bing Copilot (which is a competitor of Google): “Thank you for your question. I have searched the web for the details of the Google Fi Wireless ‘Simply Unlimited’ plan and the T-Mobile ‘Magenta 1.0’ plan, and I will compare them based on the information I found.The Google Fi Wireless ‘Simply Unlimited’ plan is a flexible and affordable plan that offers unlimited data, calls, and texts within the US, Canada, and Mexico for $30 per month per line for three or more lines1. This plan also includes 5 GB of hotspot tethering, free international t

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4 months ago
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rnizzFirst activity
asked in Plans, Features, and Billing

Double Charged on phone bill

Why did I get double charged on my phone bill after paying the amount on the exact date? 

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4 months ago
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pamjsaFirst activity
asked in Plans, Features, and Billing

Text about payment method

I changed the payment method on my account from cc to checking account as soon as I received a text message telling me to do this in order to preserve the $10 autopay discount. (Annoying, because I won’t get cc rewards, but I did it.) I kept getting reminder texts, but when I checked my account online I could see the only payment method listed was my checking account, so I ignored them. Then today I get a text saying I will no longer receive the $10 discount for autopay because I haven’t changed my payment method from cc to checking. Account page shows only one saved payment method (checking.) Is anyone else experiencing this snafu? I will change providers before I pay $120 a year for the privilege of paying my phone bill.

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4 months ago
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TapsterFirst activity
asked in Plans, Features, and Billing

TMobile “Free” Third Line

When I first joined T-Mobile about a year ago I ported over two phone numbers from Verizon and was offered a free third line. I took it and forgot all about it. My bill was always around 150shFast forward a year I ended up taking a good deal for new phones from AT&T and ported these numbers over. I thought I was good and I just got an auto pay for 120.00 from TMobile. I called and they are still showing the 3rd line as active. However they could not give me any information over the phone as I do not know my account pin.They told me I’d have to go to my local retail store for assistance. Has anyone had a similar issue? Idk if that was just a final bill or if they are charging me for the third line..idek the number for the line as it was never used. 

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4 months ago
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Cryse101First activity
asked in Plans, Features, and Billing

been on hold for HOURSS

Been trying to get a hold of customer service BUT….. I been on hold 2 hours then I hung up! Tried again was on hold for 30 minutes… And now I’m on hold currently for 40 minutes!!! 

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F
Pillar
4 months ago
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robertalvFirst activity
asked in Plans, Features, and Billing

Call Usage

I have 4 lines.  I am able to see my call history for all 4 lines except for one.  Why would that be?  It is not an Iphone, but an Android.  It is my wife’s phone.  I can see here message but not call log.  Curious as to what my cause this?  Thanks in advance.

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4 months ago
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FriqueFirst activity
asked in Plans, Features, and Billing

is the 30$ promotion a scam?

I’ve had the home internet since about 2 years ago and I paid 50$.  the 30$ promotion started and I called to have a cut on my bill and the customer service rep. told me I need it 2 more bill cycles to have the promotion active.  6 months passed and I never received my promotion of 30$ home internet.  just about a year and a half passed after the promotion and a friend got the home internet after I recommended it to him. He mentions that he pays 30$.  I checked the bill and I have been billed 45 with a lame 5$ autopay discount on it for about 17 months.  ok I’m really mad at the moment and decided calling customer service to ask for the promotion and I guess some credit since many months ago and the lady tells me that she can give me just the activation of the 30$ promotion for now and maybe a 2 month refund. At this moment I feel worst as an 6 year old T-Mobile customer than new ones. I will make sure to get this everywhere, I saw many Reddit posts about the same so must likely I will

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4 months ago
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GreenFistFirst activity
posted in Plans, Features, and Billing

Lines I didnt ask for.

T mobile has been charging me for over 18 months for lines I never requested. I just realized what was going on and cancelled the lines. I never used the lines the entire time I had my service. Now I want to be reimbursed for the lines due to me not asking for them. I can’t be the only person they’ve done this too.

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4 months ago
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ScammedbyMA413First activity
posted in Plans, Features, and Billing

This should be a consumers just class action law suit

Honestly I'm not sure where to begin. Selling, leaking my personal data, stalking and violating FCC privacy rights. I found out T-Mobile was allowing "third" parties to just go unrecognized under there data base for call list as I went to pick up my phone log and saw all the calls by the government entity and others shall I say impersonating. Now to make a claim as they have went on 4 months making excuses and lying to my face, refusing to help or provide service. Unless you count the fact all they have to do is make sure your service is connected according to them. They care less to take accountability for sharing information to control and invade the activity on the phone by not the owner and continue to allow this.  I have only been with them for about 7 months now it is still not been resolved and they just keep raising my bill after being told my bill would start to go down as it gets"  credit" for what was supposed to be free with promo. I'm tired of being token advantage of and

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5 months ago
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Ju5tFirst activity
asked in Plans, Features, and Billing

When does the infight wifi refresh

So when getting on a flight that has t mobile you can choose from the 1hr session or the 4 full free flight sessions. My question is when does the 4 session reset? Is it every billing cycle or every year? 

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Community Manager
4 months ago
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JohnheilFirst activity
posted in Plans, Features, and Billing

Trans Siberian Orchestra

How do I get tickets to Transsiberian Orchestra  in Denver on Friday, Nov. 18th.

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gramps28
Pillar
5 months ago
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Joe231First activity
asked in Plans, Features, and Billing

How do I request customer service call on billing escalated

I have been on the phone to customer service agent for over 30 minutes, placed on hold and keeps repeating the same storyline as per the bill statement for 1 line charges. Refused to escalate my concerns to her supervisor or next level of support. Recently transfered two of the lines to another carrier, leaving my line intact with t-mobile. However, I am being charged $37.48 for 1 line, $34.90 for other services that I am not aware off. I would like a billing specialist to contact me and resolve this issue. Thanks.

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Pillar
5 months ago
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ivanxx0First activity
asked in Plans, Features, and Billing

Protection 360

So, i’m being charged for protection 360, but i can’t find it anywhere on my add-ons for my line.

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5 months ago
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DDAWGFirst activity
posted in Plans, Features, and Billing

Auto Pay

Now you want access to my bank account for me to continue to receive my auto pay discount. So if my (and the rest of us on auto pay) information is compromised the thief can drain my bank account? This seems like a huge disservice to me and all of your loyal customers. This is purely a money grab my T-Mobile. They want to save the credit card fees by screwing those of us that dropped our old carriers because T-Mobile was a “different” company. Now your plans are slowly changing to closely match the other big “screwed up” combines and now the cost is about the same so why stay with T-Mobile? Yes your map shows more pink but to be honest the phone my company provides is one of the other big carriers and T-marble works better in some areas and the other guys work better in some areas. Its really a toss up. When I call T-Mobile I used to get a local rep that was very helpful now I get the same “out of country” rep that can barley speak English and I have to repeat myself over & over an

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5 months ago
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nfallFirst activity
asked in Plans, Features, and Billing

Switching Carriers

I’m switching from T-Mobile to another carrier, I owe on two devices, can I still switch and pay the device over time or I have to pay it off fully?

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syaoran
Pillar
5 months ago
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