Plans, Features, and Billing

Let's talk about the plans and features that T-Mobile has that help your business be successful.

  • 185 Discussions
  • 268 Replies

185 Discussions

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Unhappy_AZFirst activity
posted in Plans, Features, and Billing

Beware of unpaid equipment balances

So, My son took his phone and number from my T-Mobile account and opened his own T-mobile Account at a retail T-Mobile store. I was not present.  The Clerk told him that the phone was paid in-full and applied a full trade-in credit to a new phone. Unfortunately, I still owed $181 on that phone. This left me paying for a T-mobile phone that they now have, and they gave credit for that phone to someone else. I’m still paying for the phone monthly, T-mobile has the phone, son received the credit and T-mobile will make no concessions. This should not be allowed to happen. I think T-mobile is in the wrong here and should have known about the balance on the phone. Imagine trading in a car and the dealership not paying off the bank that held the lien? That’s basically what they did here.

3
U
3 months ago
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ConsumerNotSoFriendly717First activity
asked in Plans, Features, and Billing

Magenta Max v Go5G Plus

When you read the comparison of the Magenta Max and Go5G Plus plans, they appear to be the same except for the JUMP! vs New in Two. I did see a disclaimer that the autopay would discount will be changing. Anyone want to shed some light on that? Also, when I logged into my account, it said I have to call to get the price for Go5G. Why? I don’t want to talk to customer service or be oversold on some nonsense I don’t want or need. Give me the price, let me do the research and make a self-informed decision.

3
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2 months ago
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Tirisracing81_First activity
asked in Plans, Features, and Billing

new migration plan raise my monthly bill

Will the new migration plan raise my monthly bill compared to my current plan?

2
gramps28
Pillar
5 months ago
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rnizzFirst activity
asked in Plans, Features, and Billing

Double Charged on phone bill

Why did I get double charged on my phone bill after paying the amount on the exact date? 

2
R
4 months ago
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Jhollis3422First activity
asked in Plans, Features, and Billing

third party purchase limit increase

Hello,I would like to increase the third-party purchase limit. How would I go about doing that?Thanks!

2
L
9 months ago
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ChungpingFirst activity
asked in Plans, Features, and Billing

cancellation

I ordered a 5G internet service from T-Mobile on May 8th 2023And returned the device to Irving store by Jun 8th 2023 Told the guide that I’m moveing out of the US , need to cancel the service. I received a new bill $62.05 on June 26I think it’s still on processing for the return and I can get a refund after that. So I paid it.But I receive another bill yesterday… Please see attached receipt of return device , confirm the cancellation of the service and refund my overpayment. Appreciate  for  your assistance. 

2
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9 months ago
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DouglasmvFirst activity
posted in Plans, Features, and Billing

T-Mobile Business Internet is worse that their home Internet.

Hello all. I have been testing out the Home Internet and the Business Internet through T-Mobile. I started with the Home Internet, but I could not run my server because of the port forwarding issue. I have done research on the business Internet and found that if I switch to the business Internet that would be better because I could get a static IP and I can use my router for the port forwarding. To make a long story short I received an inseego fx2000 and pulled less on this device than I did with the home internet. The Inseego is very low quality and has small internal antennas. The antenna ports on the back of the Inseego do not work with the frequencies of T-mobile so there are no ways we can get a better connection to the tower. I’m 1.2 miles away from my tower and with T-Mobiles free devices only give me on a good day 250 mg on download and 9 mg on an upload. Most of the time I get 150 mg download and 5mg upload. I also tried the cradle point device and saw it cost $35.00 a month e

2
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2 months ago
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SmallBizOwnrFirst activity
posted in Plans, Features, and Billing

Scammed out of switching credits

Checking to see if other small business in the community are being scammed out of their credits for switching services to T-Mobile.We never received our promised $4,000 in credits (yes, it is four thousand, no extra zeros, no exaggeration).Even after over 6 months - ever few weeks / billing cycle - it is surprise and shock when we have to inform T-mobile the credits did not post despite assurance someone will be watching the account closely to make sure it happens. We get hold of sales & transition team - surprise and shock…. then bumping starts - it was never one to two billing cycles it was 90 days, it was not 90 days it was sometime between 90 days to 6 months, then it is after 90 days but over course of 10 billing cycles…. we reached all the milestones NOTHING ! Now they have started splitting hairs…. when we ported-in our lines we did not keep all the old numbers, we got additional lines as part of a 10 line promotion, but the promotion for 10 new lines did not cover new activ

2
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9 months ago
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Alex3738First activity
asked in Plans, Features, and Billing

What is the procedure for getting to the Voice Mail menu, I need to change the language to English

if i want to change the language how can i change it plz guide me. I explore settings but can’t find language settings. 

2
W
10 months ago
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ylbFirst activity
asked in Plans, Features, and Billing

Payment from Africa

Hi,I want to know if T Mobile will accept installment payment from Africa (Sierra Leone)

2
Y
1 year ago
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mmccoy276First activity
posted in Plans, Features, and Billing

Whatsapp with Digits

Has anyone tried using whatsapp on a digits phone??  Been trying to use Digits for over a year and I can’t find a solution that will insure I get all my messages and short codes on both phones.  The primary phone will work using a variety of messaging apps in leu of digits messages.  The secondary phone (paired digits) receives no short codes and sometimes goes for days without receiving any messages at all.  I’m not concerned with using a second app for messages and short codes, I just need a reliable solution.If anyone has solved this problem with any other app or method, please feel free to chime in… 

2
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1 month ago
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Spirited78First activity
asked in Plans, Features, and Billing

Has anyone notice data usage with T-mobile higher than normal?

Ever since T-mobile took over Sprint, I have noticed my data usage skyrocket…and there is no reason for it. Lately, it seems like every time I touch my phone, there goes another gig of data! I have spoken with T-mobile and all they tell me is that I have to turn off my cellular data. Well, never did I have to do that with Sprint. I could stream videos, listen to music for hours, etc., and still barely use any data. Now, with T-mobile, I don’t know what is going. I definitely think something is fishy. I have the same data plan for 6 years and never had a problem until 4 months ago, when Sprint completely switched over to T-mobile. Every month since then, I have exceeded my data limit and I don’t use my phone any more than I ever have in the past. And yes, I’ve gone through my phone, shut of unnecessary apps that may be running in the background, etc. I just don’t get this. I’m so frustrated at this point, I’m ready to leave T-mobile. Does anyone else have this problem? 

2
jaxwxboss
1 month ago
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mcoldeweyFirst activity
asked in Plans, Features, and Billing

Using Zellle on T-Mobile

We just upgraded my wife’s phone to T-Mobile from ATT. Same number, so we should be good to go. However is there any problem with using Zelle on T-Mobile? There were some links on Reddit describing some sort of problems with short identifiers but those were from 2019 - are there still some issues?

2
Formerlyknownas
19 days ago
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RennFirst activity
asked in Plans, Features, and Billing

Balance Forward?

I payed $100 instead of $50 for may on accident. And saw that the balance was -50. So I thought it was cool and I just won't have to pay it next month? Now it says 0 again and that it will charge me on the 17th next month and it says I have a Balance forward of $50? What does that mean?

2
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10 months ago
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bretthardy1First activity
asked in Plans, Features, and Billing

Free mlb.tv Online?

Do you know if you can watch online or only on the app on a phone?

2
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1 year ago
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Peter. C.First activity
asked in Plans, Features, and Billing

I cant pay a bill without and invoice, I can print an invoice casue it wont load.

I just last month set up to be able to get my Invoices through the Tmobile website and i get an email telling me my bill is due so i go to Print an invoice and the Bill page wont load anything but hey pay this amount.I can’t pay it if i dont have an Invoice. Buisness Phones.

2
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9 months ago
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Peter GriffisFirst activity
asked in Plans, Features, and Billing

Activating Paramount+ and AppleTV on Business Ultimate Unlimited

Online chat can’t help, spent multiple 30 minute calls with support inquiring how to activate the promo included with my new plan, only for them to say the offer is no longer valid even though it’s still plastered all over the site, and within my account management page. Clicking any links sent to me, or clicking the add-on in my plan leads to a, “Contact support” landing page, which of course leads to nothing happening as support can’t figure it out.Anyone else have a similar situation?

2
gramps28
Pillar
1 year ago
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tag1First activity
asked in Plans, Features, and Billing

website constantly frozen

I haven’t been able to access my Bills to download them Since March - for three months when I click on “view bill” is just churns and churns for hours on end - anyone else having this issue?

2
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9 months ago
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nfallFirst activity
asked in Plans, Features, and Billing

Switching Carriers

I’m switching from T-Mobile to another carrier, I owe on two devices, can I still switch and pay the device over time or I have to pay it off fully?

2
syaoran
Pillar
4 months ago
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geiner305First activity
asked in Plans, Features, and Billing

iphone question

does anyone know if t mobile have any deals for trading in a oneplus 9 pro for a iphone? 

2
gramps28
Pillar
11 months ago
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TanapornNovice
asked in Plans, Features, and Billing

Using cellphone data when connected to Wi-Fi

WHY IS DATA BEING USED FROM MY CELLPHONE PLAN WHEN I’M CONNECTED TO HOME WIFI?I USE A GIG OF DATA THIS MORNING WHEN I WAS ASLEEP NOT EVEN USING MY CELLPHONE AND CONNECTED TO WIFI.SERVICE NAME CHANGED TO INTERNET ACCESS, ON PREVIOUS BILL IT WAS CALLED CELLPHONE DATA.I DO NOT HAVE TMOBILE INTERNET AT HOME, I USE SPECTRUM

2
syaoran
Pillar
1 month ago
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Aorengo1First activity
asked in Plans, Features, and Billing

i need help

I made a purchase on a phone to pay it monthly but I wanted to get a different one I mistakenly preordered it what can I do?

2
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2 years ago
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circlejerkersFirst activity
asked in Plans, Features, and Billing

e setup to discourage sitppl from even trying to get anything addressed. Impossible to email tmobile

Tmobile why do you not have an email address ppl can contact you with ?? the tmobile site app won’t accept outside email as that would not give them full access to do whatever they want to your emails messages ETC. Why do your experts( that you make ppl contact you with (RIGHT) repeatedly ignore a request to speak to someone who is actually educated with your businesses operations. SUPERVISOR . Not happening. but 1 of 2000 experts answering the phone they give you to help and nothing ever does get past these techs that are programmed in appologies and excuses. ? Why won’t a supervisor ever return calling a customer even though several requests get made? Why is all the info in confirmation saying to contact us or link to this all send you to a page unnavailable ? 

2
gramps28
Pillar
1 year ago
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Alex KFirst activity
posted in Plans, Features, and Billing

T-Mobile Business rep without knowledge caused customer switch

Since T-Mobile doesn’t have Customer Relations email or way to connect with them, I am posting my story here.I have been with T-Mobile 17 years, starting with one line and go into multi-line family plan. Recently, I have decided to switch Business plan and add 2 more lines. T-Mobile doesn’t have ability to setup plan online if using company tax id, I had to go through Sales Rep. After talking to rep, I expressed my desire to get a 5 line Business plan, but transfer 3 phone numbers from my current personal plan. I also said that I am looking for a specific offer online ($36/line for 5 lines). Rep explained course of actions as setting up business account with one line and transferring over rest of lines once account is activated. Getting SIM card and activating account took less than 24 hours and next day I called Experts (as suggested by Rep) to do the rest of the process. I have repeated my intentions and even walked Expert through T-Mobile Business website to confirm the prices. It t

2
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1 year ago
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ocerruttiFirst activity
asked in Plans, Features, and Billing

Dialing 1-800 numbers in the US from Peru

To anyone in the community. How do I make a call to a US toll-free number 1 800 284 2622 Avianca Airline Customer Service Phone Number from Peru (South America)? As well as the price if any. I am from the U.S. and desire to contact my airline to confirm my flight as well as make a luggage purchase for 2AUG. I have an iPhone XR. 

2
syaoran
Pillar
1 year ago
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