Plans, Features, and Billing

Let's talk about the plans and features that T-Mobile has that help your business be successful.

  • 185 Discussions
  • 268 Replies

185 Discussions

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beakerFirst activity
asked in Plans, Features, and Billing

Business T-Mobile ID does not work on switch2t-mobile.com -Oops there was a poroblem!

Are Business T-Mobile ID’s integrated with the rest of the T-Mobile ID system?I was trying to check on the status of my Promotions https://www.switch2t-mobile.com/ and I am prompted to login. However, the ID I use for my business account on the T-Mobile Account Hub will not work for checking promotion status.I encounter three different scenarios:-If I select I am a Business, I forwarded on from the promotions page directly to my Account Hub and do not see any promotions.-If I say I have a T-Mobile ID and enter my Business Account Hub email, it says I need a T-mobile ID and asks me to link it to my phone number. It them wants to verify the last 4 of my Social Security which does not work. I do get a verification text when I do this.-If I try to setup a new T-Mobile ID I also get the Oops there is a problem message. 

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1 year ago
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BTB7129First activity
asked in Plans, Features, and Billing

Cancellation

I bought my Apple 11 on 9/21/21.  I left SF on 8/21/22 and I find that I can’t use the phone to make local calls and I am retired with limited income and I can use the $60.42 more than the phone for my financial needs.  I would like to cancel this ASAP.Thank you for your assistance. 

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4 months ago
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damianwoFirst activity
asked in Plans, Features, and Billing

Tmobile for business - can anyone get it right?

Hello!  I need one competent person who understands basic english language and can switch my plan to T-Mobile Business Unlimited Ultimate ($160 for 4 lines with autopay). Its right off T-Mobile website. See screenshot. I called multiple times and all I got was “credit” where on my.tmobile.com the plan shows a plan I have never even requested in the first place. I want the Business Unlimited Ultimate plan. Nothing else. No credits, no vacations, just the plan.  

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1 year ago
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tacomaguy20First activity
posted in Plans, Features, and Billing

I think T-Mobile should offer a business hotspot plan for security cameras.

I own several properties and I recently purchased a hotspot to give me remote security camera viewing at one of my properties to test out if this will work for all of my properties. This seemed like a good option because it was less expensive than getting the cheapest internet plan through my cable/phone company at each one of my properties (hint: its not cheap at all). Additionally, I like the portability. If I’m doing a fix and flip or only need internet for a limited time, it makes it easy to grab the hotspot and go to the next project/jobsite. I don’t need to call my cable company to disconnect and reconnect internet at the other property and in remote locations (or for new construction), sometimes service is not even run to the building yet. Anyhow, I’ve realized that I don’t need 5G speeds just for a few cameras streaming. Monitoring full time (which is likely unnecessary, but may be needed for some people) would use quite a bit of data but doesn’t need 5G speeds. I wonder if T-m

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1 year ago
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James211First activity
asked in Plans, Features, and Billing

Business Account Setup

I cannot for the life of me get to the right person. I’m trying to get a business account setup using my EIN and get assigned an account executive. Every time I call it seems I end up speaking with a consumer retail person trying to sell me a hotspot.  I have four Peplink Max BR2 routers that I’m trying to get connected to TMobile and they don’t understand that.   Does anyone have any idea how I can reach a true business person at TMobile?FYI - this is not for a static single address connection, these units are for travel. 

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1 year ago
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tylerdivenFirst activity
asked in Plans, Features, and Billing

Google One Billing via T-Mobile Issues

Hi, I've spent literally 3 days trying to get this fixed but when I go to start activation for the Google One 2TB + Unlimited Photos it says"You can't activate your plan with this account. To finish activation, switch to the account you used to sign up for Google One."T-Force has no resolution and Google Support says they can't help since it's billed through T-Mobile.Does anyone know how I can get this fixed I definitely do not have any other Google account at all. Google Support was useless and I just get thrown back and forth between T-Mobile & Google Support.

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2 months ago
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unhappyjappyFirst activity
asked in Plans, Features, and Billing

Tmobile is a joke and waste of time

I've been a T-Mobile business client for 8 years, I until I can have an unlimited number of lines because I have great credit, I'm on auto pay I have four active lines and  NEVER had an upgrade. I pay nearly $300 a month of which $65 a month is on my EIP for devices. I just wasted 3 hours in a T-Mobile store looking to upgrade one of my lines. I'm told that I have  good account standing, longevity with the company always pay my bill on time yet in order to get an upgrade I have to pay $600 plus dollars to walk out The door with a phone that cost $1,100.  That is not an upgrade, I have a trade-in which they would give me $400 credit for which knocks the price of the device down to $700. So on a $700 phone they  expect me to pay $600 And that is an upgrade?!?!? That's the best deal you can get with  Tmobile when you've been with them for 8 years and never had an upgrade. T-Mobiles service has really gone downhill to say the least. I chose to leave with no phone upgrade and and now going

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1 year ago
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Ktoya627First activity
asked in Plans, Features, and Billing

McAfee security info

How do you access the tmobile 7778889999@tmobilephp.com they provided. Never new I had an email with tmobile or how to access it. I need to reset my password to log into the McAfee account. I also already have an established account how can I change my email to the one I already have. 

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8 months ago
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mmorri16First activity
asked in Plans, Features, and Billing

Switched from ATT, Now Major Problems

Hello Everyone, I had pre-paid with ATT on a Phoneix LG phone.  Since switching to T-Mobile a little over a month ago… -I can’t send images-I can’t reply on group texts-Randomly a few times a day, my phone will not let me text or call until I restart.  (Friends who have tried to call are reporting it goes right to Voicemail during these times.) To make matters worse, T-Mobile over charged me on my last bil, but they have promised to restore those funds eventually.  

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1 year ago
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moti123First activity
asked in Plans, Features, and Billing

Tmobile Account Setup - Link to one phone number, should be link to email address or ask security question.

I just noticed, my account has been moved to Tmobile completely. When I created account on tmobile, it only asked me to link account to one of the tmobile phone. since then, every time i login, it send passcode to that phone and i had to enter it. My all tmobile phone use by my wife and kids. Now it is hassle to get passcode from them all the time.Instead, the Tmobile systme ask security question or send code to email address or provide mover options to where send code either phone number or email address or just ask security questions. Please update the tmobile system like other well established carriers, sprint used to be like very friendly security options. thanks,

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8 months ago
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jojorloFirst activity
asked in Plans, Features, and Billing

T-Mobile May Move You Off Your Current Plan: Here’s How to Stop It

Team,This is concerning. Read the article that Tmobile will change plans with no notice and permission by a user and raise prices.  DO NOT CHANGE MY PLAN!!!!!!!!!!!!!!!! https://www.pcmag.com/news/t-mobile-may-move-you-off-your-current-plan-heres-how-to-stop-it?utm_source=flipboard&utm_content=topic%2Ftechnology

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gramps28
Pillar
6 months ago
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kebral55First activity
asked in Plans, Features, and Billing

Promotional gift card

I just changed from Verizon to T-Mobil, after decades, although I am still waiting for my $200. gift card and wondering when it will be getting here !!?

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11 months ago
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4mycellFirst activity
posted in Plans, Features, and Billing

payment arrangement due date

What happens if my payment arrangement due date is Friday 8/18 and the debit card provided won't have the sufficient balance to satisfy the payment arrangement amount?  Can I use another debit card instead to pay on the same day, even if its in the evening?

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5 months ago
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TamWFirst activity
asked in Plans, Features, and Billing

Ex Hacker employee

A girl who used to work for me is been stalking me. I found out that she has purchased multiple phones and a number that is attached to the  phone number I am on now

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tidbits
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1 year ago
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ThundersImageFirst activity
asked in Plans, Features, and Billing

Go5gplus reverts to One Plan promo when trying to upgrade

Hi,I moved to the Go5GPlus plan / active as of a week ago (per web and phone apps). I received the first bill 4 days ago, again showing I’m on Go5Gplus. I was able to activate the included AppleTV+.The issue is when I go to upgrade my phones, I choose a new phone, and for first few screens I’m told I’ll get ‘Up to $1000’ tradein….when I choose my actual phone, it states $830 trade in and monthly payment reflects this.After declining accessories and insurance, the TMobile system moves to the final screen before purchase and the screen switches to say since I’m on the One Plan, the system switches me to the One Plan Promo and says I only qualify for $300 off total.The One Plan was my previous plan, I’m on the Go5GPlus plan now.On the web, my active add-ons show the Go5GPlus ones.One the phone app (after clearing cache, removing and reinstalling the app, my first line now shows 13 active add-ons including a bunch from the One Plan. If I try to manage add-ons, I only see the Go5gPlus or ad

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5 months ago
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gizzmoneoFirst activity
asked in Plans, Features, and Billing

Text messaging number

I’m checking on my bill and when checking the list of text messages that I have, most of them are showing a 5 digit number for who it came from or who it was sent to.  How do I know which number texted me or I messaged based on the 5 number digit?  Thank you.

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gramps28
Pillar
2 months ago
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gMaleatYahooooodotcomFirst activity
asked in Plans, Features, and Billing

Tried to add promotions. they are now expired. who can i talk to to add them?

I have Business Unlimited Advanced. I got an email for a free upgrade to Business Unlimited Ultimate. I try to get it over the phone and at a corporate store. Neither of them do it or do it properly. My bill increased so I downgraded back to Business Unlimited Advanced. But I lost Netflix on us. I don’t know if it’s still a promo or not, but I also saw a promo come off of my account: HINT P11. Does anyone know what this promo is? I thought it was possibly $20 off the home internet.But more importantly what’s the best department to speak to for the Business Unlimited Ultimate upgrade?

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gramps28
Pillar
1 year ago
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UGH2dayFirst activity
asked in Plans, Features, and Billing

View itemized bill

I have been unable to view and/or download my itemized bill for the last two months.  As my bills have been $30+ higher than previous, I want to know way.  Several calls to CS!  Offered to email me the bill - which wasn’t send.  Second time I asked, I received a total owed of my current plan and equipment, not anything itemized to detail the additional charges.  I was given a new weblink for my business account and it’s “under construction, check back in 24 hours” - same result everytime I check.  I had a CSR tell me today that the charges are valid.  What?  I also found out today that there is NO LONGER a corporate office to escalate issues - it was closed in 2021.  So, the lady that answers the corporate phone number will only be connecting you to a CSR or a DTE (dedicated t-mobile expert) which I could have done by dialing 611.  She won’t tell you this information unless you ask.After this notice, I am filing with the BBB, FCC and the Attorney General.

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1 year ago
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rsullivanFirst activity
asked in Plans, Features, and Billing

Does Business Family Discount make my account a 'Business Liable Account'?

Hello, I am trying to activate my phone with my purchase through Samsung’s website and receive the many promotional discounts that are only active for 2 more days! I can sign in to my Tmobile account in order to link the 2. I’ve tried multiple times a day, everyday, for a week - (Losing out on a limited time deal of $250 off)! The only thing I can see that might be an issue is Samsung does not support “Business Liable Accounts”.Does the Business Family Discount on my account (shared account with 10 lines, my line is not a part of the BFD) make the whole account Business Liable? If so, how do we fix this without losing the discount?  

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1 year ago
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ScammedbyMA413First activity
posted in Plans, Features, and Billing

This should be a consumers just class action law suit

Honestly I'm not sure where to begin. Selling, leaking my personal data, stalking and violating FCC privacy rights. I found out T-Mobile was allowing "third" parties to just go unrecognized under there data base for call list as I went to pick up my phone log and saw all the calls by the government entity and others shall I say impersonating. Now to make a claim as they have went on 4 months making excuses and lying to my face, refusing to help or provide service. Unless you count the fact all they have to do is make sure your service is connected according to them. They care less to take accountability for sharing information to control and invade the activity on the phone by not the owner and continue to allow this.  I have only been with them for about 7 months now it is still not been resolved and they just keep raising my bill after being told my bill would start to go down as it gets"  credit" for what was supposed to be free with promo. I'm tired of being token advantage of and

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4 months ago
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SmallBizOwnrFirst activity
posted in Plans, Features, and Billing

Scammed out of switching credits

Checking to see if other small business in the community are being scammed out of their credits for switching services to T-Mobile.We never received our promised $4,000 in credits (yes, it is four thousand, no extra zeros, no exaggeration).Even after over 6 months - ever few weeks / billing cycle - it is surprise and shock when we have to inform T-mobile the credits did not post despite assurance someone will be watching the account closely to make sure it happens. We get hold of sales & transition team - surprise and shock…. then bumping starts - it was never one to two billing cycles it was 90 days, it was not 90 days it was sometime between 90 days to 6 months, then it is after 90 days but over course of 10 billing cycles…. we reached all the milestones NOTHING ! Now they have started splitting hairs…. when we ported-in our lines we did not keep all the old numbers, we got additional lines as part of a 10 line promotion, but the promotion for 10 new lines did not cover new activ

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9 months ago
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MarvionyFirst activity
posted in Plans, Features, and Billing

lied about $ billed

So. Been T-Mobile customer for more than 10 years, always paying bill ahead of time and to make easier/ convinced by t mobile that it will save me on my bill monthly. So we did. Then t mobile changed the rule on 12/4, snd decided instead of charging the 3% CC service charge them, to start removing the discount. ok. No I have chatted with at least four if not five staff members and at the end of all discussions they assure me that not to worry, “ rest assure that your bill will continue to be  same”I have screen shot of all the conversations. Finally, I received my bill again, snd they hiked it up $ 15, because they want a bank account, or debt card. been over this same conversation more than 4-5 times, and the same. They lied to me all of them, and basically reassuring with lies. sadly, I finally asked to chat with a supervisor, and that led no where, they will not review previous discussion, and keep answering their own questions. customer service is becoming more of emoji's and lying

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gramps28
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3 months ago
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dirtL87First activity
posted in Plans, Features, and Billing

return

I bought a TCL 30 XE 3 days ago I was told there was a 14 day return policy I tried to take it back today and was told that that is only for people who have a plan prepaid customers can't return anything which is not true at all I don't know what to do

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1 year ago
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mcspwrequip35First activity
asked in Plans, Features, and Billing

T-Mobile won't activate number ported in from Spectrum Business Landline

I ported my spectrum (charter) business landline on 11-9-2022, i did this at the T-Mobile store, the system wouldnt let the store employee initiate the port to change the temp number to my number, so they called into their tech department, well the port got rejected 3 times, first time the overseas T-Mobile person on the phone entered the wrong account number, second time they entered the wrong name on the account and third time they entered the wrong billing ZIP code on my Spectrum account, so the port went thru on 11-9-2022, and T-mobile kept telling me Spectrum won’t release the # to them until 11-15-2022, so i then noticed my landline was intermittent and couldnt accept incoming calls on 11-10-2022, thankfully i have multiple phone lines but this is the main one, anyways i called Spectrum and they said “T-Mobile has your number, it’s in their system, we released it to them on 11-9-2022” so today i get a call from Spectrum and they told me again T-Mobile has the number and they need

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1 year ago
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bretthardy1First activity
asked in Plans, Features, and Billing

Free mlb.tv Online?

Do you know if you can watch online or only on the app on a phone?

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1 year ago
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