Plans, Features, and Billing
Let's talk about the plans and features that T-Mobile has that help your business be successful.
- 150 Discussions
- 208 Replies
Dear T Mobile,Please do not close your retail stores and kiosks because we like going there and your representatives are very helpful. We will miss them. It’s disappointing that T Mobile retail stores and T Mobile kiosks are closing down because I like going to the T Mobile store in person. I would like T Mobile to keep their retail stores and kiosks for everyone in 50 states in the USA everywhere because I want to go to the T Mobile store in person. Please send my feedback and recommendations to your supervisor, Mike Sievert, Mike Katz, and Jon Freier for T Mobile customers. Please consider my advice.Thanks, Irteza
Cannot believe, after years on autopay, they are going to disallow it from my credit card. AS IF I would give them unfettered access to my bank account! No one pulls money from my bank account although I do PUSH money through autopay from my bank. If they want the money directly from my bank, I will be glad to mail a paper check for them to process every month (and I hope everyone else does likewise) until I can switch providers.
Hello- I received an aggressive proposal from a T-Mobile sales rep to switch my business lines from Verizon. I was given a proposal in writing via email to pay off all of my equipment with Verizon (6 total devices), and also told that if I signed before the end of the month that I would receive my first two months free. I received a portion of the device buyout as a visa gift card, but was told that my 6th device buyout would be paid off as a credit on my bill. My sales rep eventually said that his manager approved the credits and that it would apply within a couple of weeks. It has now been 3 months since he said this, and 6 months since I began service. Now I cannot reach said rep by phone or email. Lots of emails and voicemails that do not get answered. I am missing more than $800 worth of promised, in writing credits. How do I get this resolved? More importantly, how can I hold this rep responsible to honor what was offered. It has become more of a principle thing to me personally
I got a final notice for my bill on April, 2022. Finally my account got turned over to a collection agency and my debt kept being built because I was going through a financial situation. My debt got sent to Convergent Outsourcing, Inc. and then I continued not paying and it got sent to I.C. System Inc. I was wondering if I can go to directly TMobile to pay for this debt. I got sent a letter from I.C. System Inc back in November, 2022 and well it's June, 2023 so I wanted to settle this debt immediately! I need a new phone and I want to open an account with TMobile immediately. I have all the bill documents with my account number and the collection debt letters to help assist with information about my debt. I just want to know once I settle this debt can I open a new account ASAP? I really wanted to get a new iphone.
Hello, About 2-3 months ago I changed the autopay payment method in my T-mobile account from one method to another, from a checking account to a credit card. The system shows that my new method is the DEFAULT method of payment. However, the autopay is pulling out of the checking account that was originally used. It just happened again today. The credit card method is the DEFAULT method of payment, yet T-Mobile is only withdrawing from the old account. My old account is a closed down business for which I need to keep it open for another couple months, but it’s not right for the debits to come from that business anymore. This is a very big problem! While I wait for an answer, I am going to DELETE the old method of payment. We’ll see how that goes.
Hi, I've spent literally 3 days trying to get this fixed but when I go to start activation for the Google One 2TB + Unlimited Photos it says"You can't activate your plan with this account. To finish activation, switch to the account you used to sign up for Google One."T-Force has no resolution and Google Support says they can't help since it's billed through T-Mobile.Does anyone know how I can get this fixed I definitely do not have any other Google account at all. Google Support was useless and I just get thrown back and forth between T-Mobile & Google Support.
We have used T-Mobile as our cell provider for many years and have our account auto pay monthly on a credit card. Today we got a text that T-Mobile will no longer offer its $10 per month savings when you auto pay unless you remove your credit card and pay by electronic check or debit card. Auto pay benefits T-Mobile the most, letting it get timely monthly payments and avoiding the big cost of chasing delinquent payments. We use our United Airlines Visa to auto pay now, which also is a partner with T-Mobile. Besides complaining to T-Mobile, I will complain to United Airlines, who wants me to use my credit card. This is a TERRIBLE business decision, T-Mobile. My business takes credit cards and does not penalize its customers. Who is with me in complaining to T-Mobile?
After 4 months of errors and no follow-up, why have I not been asked how the poor service from the business Representatives also known as experts has affected my business?
Written 2/1/22I was leaving MetroPCS with 5 lines at the end of September beginning of October. A customer service rep contacted me from T-Mobile I was offered for Samsung a32s and a tablet I believe a Samsung tablet but I’m not 100% what the promotion was now but it was a tablet. However I didn’t like how long it was going to take for me to receive the equipment and I didn’t want to pay all of the connection fees. There was another promotion at the time if you kept all of your own devices that you would just get a credit for each device. I did not know if my devices were compatible North they were unlocked as I was on the phone with the rep he told me I could go in the store and they would check it so I happened to be by store (with him on the phone). I went in and a gentleman checked my devices and told me they were all unlocked and that I would be able to use them. Him and the man I was speaking to on the phone conversed and I paid $150 to receive SIM cards. I went home tried to use
I would like to know how do I get a copy of my phone conversation with T-Mobile?I was miss led by saleswoman in T-mobile store. When I called customer service they did a 3 way call with the store and sales rep I delt with. I would like to get a transcript or copy of conversation as evidence she lied to us. I thought car salesmen were bad, T-mobile is right up there with them
It is Showing that web guard is on our business T-Mobile Nokia High Speed Internet Gateway only. Plus, neither one of our cell phones from another service can get t T-Mobile app to work in order to change the web guard filter. It says it looks like we got our wires crossed. I was on my cell phone 3 hours last night just to find out no one can do it until the morning. They said it has to be something on customer service side. We have only had the modem a few days and we still have about 10 more days before 14 day cancel guarantee without payment. I am unable to change anything on the app and on the computer when I log in. It is locked or was not filled in completely. Please let me know what can be done as I wanted to get rid of charter business internet.
e setup to discourage sitppl from even trying to get anything addressed. Impossible to email tmobile
Tmobile why do you not have an email address ppl can contact you with ?? the tmobile site app won’t accept outside email as that would not give them full access to do whatever they want to your emails messages ETC. Why do your experts( that you make ppl contact you with (RIGHT) repeatedly ignore a request to speak to someone who is actually educated with your businesses operations. SUPERVISOR . Not happening. but 1 of 2000 experts answering the phone they give you to help and nothing ever does get past these techs that are programmed in appologies and excuses. ? Why won’t a supervisor ever return calling a customer even though several requests get made? Why is all the info in confirmation saying to contact us or link to this all send you to a page unnavailable ?
Since T-Mobile doesn’t have Customer Relations email or way to connect with them, I am posting my story here.I have been with T-Mobile 17 years, starting with one line and go into multi-line family plan. Recently, I have decided to switch Business plan and add 2 more lines. T-Mobile doesn’t have ability to setup plan online if using company tax id, I had to go through Sales Rep. After talking to rep, I expressed my desire to get a 5 line Business plan, but transfer 3 phone numbers from my current personal plan. I also said that I am looking for a specific offer online ($36/line for 5 lines). Rep explained course of actions as setting up business account with one line and transferring over rest of lines once account is activated. Getting SIM card and activating account took less than 24 hours and next day I called Experts (as suggested by Rep) to do the rest of the process. I have repeated my intentions and even walked Expert through T-Mobile Business website to confirm the prices. It t
To anyone in the community. How do I make a call to a US toll-free number 1 800 284 2622 Avianca Airline Customer Service Phone Number from Peru (South America)? As well as the price if any. I am from the U.S. and desire to contact my airline to confirm my flight as well as make a luggage purchase for 2AUG. I have an iPhone XR.
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.