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Plans, Features, and Billing

Plans, Features, and Billing

Let's talk about the plans and features that T-Mobile has that help your business be successful.

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90 Discussions

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Irteza ShamsiHelper Level 1

posted in Plans, Features, and Billing

T Mobile retail stores and T Mobile kiosks!

Dear T Mobile,Please do not close your retail stores and kiosks because we like going there and your representatives are very helpful. We will miss them. It’s disappointing that T Mobile retail stores and T Mobile kiosks are closing down because I like going to the T Mobile store in person. I would like T Mobile to keep their retail stores and kiosks for everyone in 50 states in the USA everywhere because I want to go to the T Mobile store in person. Please send my feedback and recommendations to your supervisor, Mike Sievert, Mike Katz, and Jon Freier for T Mobile customers. Please consider my advice.Thanks, Irteza

3 months ago

PeachnetTomFirst activity

asked in Plans, Features, and Billing

Proposal Not Honored, Salesperson MIA

Hello- I received an aggressive proposal from a T-Mobile sales rep to switch my business lines from Verizon. I was given a proposal in writing via email to pay off all of my equipment with Verizon (6 total devices), and also told that if I signed before the end of the month that I would receive my first two months free. I received a portion of the device buyout as a visa gift card, but was told that my 6th device buyout would be paid off as a credit on my bill. My sales rep eventually said that his manager approved the credits and that it would apply within a couple of weeks. It has now been 3 months since he said this, and 6 months since I began service. Now I cannot reach said rep by phone or email. Lots of emails and voicemails that do not get answered. I am missing more than $800 worth of promised, in writing credits. How do I get this resolved? More importantly, how can I hold this rep responsible to honor what was offered. It has become more of a principle thing to me personally

5 months ago

AMY from ALLABOUTAIMFirst activity

asked in Plans, Features, and Billing

After 4 months of errors and no follow-up, why have I not been asked how the poor service from the business Representatives also known as experts has affected my business?

Written 2/1/22I was leaving MetroPCS with 5 lines at the end of September beginning of October. A customer service rep contacted me from T-Mobile I was offered for Samsung a32s and a tablet I believe a Samsung tablet but I’m not 100% what the promotion was now but it was a tablet. However I didn’t like how long it was going to take for me to receive the equipment and I didn’t want to pay all of the connection fees. There was another promotion at the time if you kept all of your own devices that you would just get a credit for each device. I did not know if my devices were compatible North they were unlocked as I was on the phone with the rep he told me I could go in the store and they would check it so I happened to be by store (with him on the phone). I went in and a gentleman checked my devices and told me they were all unlocked and that I would be able to use them. Him and the man I was speaking to on the phone conversed and I paid $150 to receive SIM cards. I went home tried to use

9 months ago

BTB7129First activity

asked in Plans, Features, and Billing

Cancellation

I bought my Apple 11 on 9/21/21. I left SF on 8/21/22 and I find that I can’t use the phone to make local calls and I am retired with limited income and I can use the $60.42 more than the phone for my financial needs. I would like to cancel this ASAP.Thank you for your assistance.

1 month ago

siri999First activity

asked in Plans, Features, and Billing

customer care mail

Any one pls share t mobile customer care mail ID In view of I over phone am not able contact

28 days ago

WarbotraFirst activity

asked in Plans, Features, and Billing

is a company called fine power device, working with T-Mobile doing promotions and surveys

4 months ago

dihahsFirst activity

asked in Plans, Features, and Billing

Alex3738First activity

asked in Plans, Features, and Billing

What is the procedure for getting to the Voice Mail menu, I need to change the language to English

if i want to change the language how can i change it plz guide me. I explore settings but can’t find language settings.

5 days ago

ylbFirst activity

asked in Plans, Features, and Billing

Payment from Africa

Hi,I want to know if T Mobile will accept installment payment from Africa (Sierra Leone)

8 months ago

IritaFirst activity

published in Plans, Features, and Billing

T-Mobile

I want to remove some device on my T-Mobile account

942

8 months ago

RennFirst activity

asked in Plans, Features, and Billing

Balance Forward?

I payed $100 instead of $50 for may on accident. And saw that the balance was -50. So I thought it was cool and I just won't have to pay it next month? Now it says 0 again and that it will charge me on the 17th next month and it says I have a Balance forward of $50? What does that mean?

8 days ago

bretthardy1First activity

asked in Plans, Features, and Billing

Free mlb.tv Online?

Do you know if you can watch online or only on the app on a phone?

2 months ago

Peter GriffisFirst activity

asked in Plans, Features, and Billing

Activating Paramount+ and AppleTV on Business Ultimate Unlimited

Online chat can’t help, spent multiple 30 minute calls with support inquiring how to activate the promo included with my new plan, only for them to say the offer is no longer valid even though it’s still plastered all over the site, and within my account management page. Clicking any links sent to me, or clicking the add-on in my plan leads to a, “Contact support” landing page, which of course leads to nothing happening as support can’t figure it out.Anyone else have a similar situation?

4 months ago

geiner305First activity

asked in Plans, Features, and Billing

iphone question

does anyone know if t mobile have any deals for trading in a oneplus 9 pro for a iphone?

21 days ago

Aorengo1First activity

asked in Plans, Features, and Billing

i need help

I made a purchase on a phone to pay it monthly but I wanted to get a different one I mistakenly preordered it what can I do?

1 year ago

circlejerkersFirst activity

asked in Plans, Features, and Billing

e setup to discourage sitppl from even trying to get anything addressed. Impossible to email tmobile

Tmobile why do you not have an email address ppl can contact you with ?? the tmobile site app won’t accept outside email as that would not give them full access to do whatever they want to your emails messages ETC. Why do your experts( that you make ppl contact you with (RIGHT) repeatedly ignore a request to speak to someone who is actually educated with your businesses operations. SUPERVISOR . Not happening. but 1 of 2000 experts answering the phone they give you to help and nothing ever does get past these techs that are programmed in appologies and excuses. ? Why won’t a supervisor ever return calling a customer even though several requests get made? Why is all the info in confirmation saying to contact us or link to this all send you to a page unnavailable ?

1 year ago

Alex KFirst activity

posted in Plans, Features, and Billing

T-Mobile Business rep without knowledge caused customer switch

Since T-Mobile doesn’t have Customer Relations email or way to connect with them, I am posting my story here.I have been with T-Mobile 17 years, starting with one line and go into multi-line family plan. Recently, I have decided to switch Business plan and add 2 more lines. T-Mobile doesn’t have ability to setup plan online if using company tax id, I had to go through Sales Rep. After talking to rep, I expressed my desire to get a 5 line Business plan, but transfer 3 phone numbers from my current personal plan. I also said that I am looking for a specific offer online ($36/line for 5 lines). Rep explained course of actions as setting up business account with one line and transferring over rest of lines once account is activated. Getting SIM card and activating account took less than 24 hours and next day I called Experts (as suggested by Rep) to do the rest of the process. I have repeated my intentions and even walked Expert through T-Mobile Business website to confirm the prices. It t

11 months ago

ocerruttiFirst activity

asked in Plans, Features, and Billing

Dialing 1-800 numbers in the US from Peru

To anyone in the community. How do I make a call to a US toll-free number 1 800 284 2622 Avianca Airline Customer Service Phone Number from Peru (South America)? As well as the price if any. I am from the U.S. and desire to contact my airline to confirm my flight as well as make a luggage purchase for 2AUG. I have an iPhone XR.

10 months ago

andrea.robertFirst activity

asked in Plans, Features, and Billing

Switching From Google Voice to T-Mobile

HI all, How can I transfer my business phone number from Google voice to business T-Mobile?I wanted to save money by using Google voice as my main business line but I realized due to the poor call quality I was loosing customers and it cost me a lot of money. ThanksAndrea

1 year ago

DrvmsdsyFirst activity

asked in Plans, Features, and Billing

Please help me cancel my account!

My last phone usage was in September of 2021, I went ahead and paid for October because I had a “free month” elsewhere. I went into store & closed it. Apparently he suspended it not cancelled. I got a notice in Dec. & paid for November (just to have the whole thing behind me). Now I am getting a bill March of 2022 stating $267.10 will be reported to my credit bureau. I have called customer service 3 times over an hour per call, being bounced everywhere. My hands are tied because I don’t have the phone number anymore & so can’t access it. Then I get messages stating system error. Though it is closed now (apparently confirmed by an agent, how do I truly know since I can’t access my account) And there is a lingering balance of $267.10. I am a disabled veteran dealing with severe panic attacks (also PTSD), sending me into the ER. Please any help is appreciated. PLEASE!

1 year ago

damianwoFirst activity

asked in Plans, Features, and Billing

Tmobile for business - can anyone get it right?

Hello! I need one competent person who understands basic english language and can switch my plan to T-Mobile Business Unlimited Ultimate ($160 for 4 lines with autopay). Its right off T-Mobile website. See screenshot. I called multiple times and all I got was “credit” where on my.tmobile.com the plan shows a plan I have never even requested in the first place. I want the Business Unlimited Ultimate plan. Nothing else. No credits, no vacations, just the plan.

11 months ago

tacomaguy20First activity

posted in Plans, Features, and Billing

I think T-Mobile should offer a business hotspot plan for security cameras.

I own several properties and I recently purchased a hotspot to give me remote security camera viewing at one of my properties to test out if this will work for all of my properties. This seemed like a good option because it was less expensive than getting the cheapest internet plan through my cable/phone company at each one of my properties (hint: its not cheap at all). Additionally, I like the portability. If I’m doing a fix and flip or only need internet for a limited time, it makes it easy to grab the hotspot and go to the next project/jobsite. I don’t need to call my cable company to disconnect and reconnect internet at the other property and in remote locations (or for new construction), sometimes service is not even run to the building yet. Anyhow, I’ve realized that I don’t need 5G speeds just for a few cameras streaming. Monitoring full time (which is likely unnecessary, but may be needed for some people) would use quite a bit of data but doesn’t need 5G speeds. I wonder if T-m

2 months ago

kizzyleFirst activity

asked in Plans, Features, and Billing

not recieved refund for Iphone 13

1 year ago

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