Plans, Features, and Billing

Let's talk about the plans and features that T-Mobile has that help your business be successful.

  • 150 Discussions
  • 208 Replies

150 Discussions

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Irteza ShamsiSpeaker
posted in Plans, Features, and Billing

T Mobile retail stores and T Mobile kiosks!

Dear T Mobile,Please do not close your retail stores and kiosks because we like going there and your representatives are very helpful. We will miss them. It’s disappointing that T Mobile retail stores and T Mobile kiosks are closing down because I like going to the T Mobile store in person. I would like T Mobile to keep their retail stores and kiosks for everyone in 50 states in the USA everywhere because I want to go to the T Mobile store in person. Please send my feedback and recommendations to your supervisor, Mike Sievert, Mike Katz, and Jon Freier for T Mobile customers. Please consider my advice.Thanks, Irteza

16
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Pillar
9 months ago
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mwayne50First activity
asked in Plans, Features, and Billing

Autopay

Cannot believe, after years on autopay, they are going to disallow it from my credit card.  AS IF I would give them unfettered access to my bank account! No one pulls money from my bank account although I do PUSH money through autopay from my bank.  If they want the money directly from my bank, I will be glad to mail a paper check for them to process every month (and I hope everyone else does likewise) until I can switch providers.

15
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1 month ago
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siri999First activity
asked in Plans, Features, and Billing

customer care mail

Any one pls share t mobile  customer care mail ID In view of I over phone  am not able contact 

11
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1 month ago
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Ju5tFirst activity
asked in Plans, Features, and Billing

When does the infight wifi refresh

So when getting on a flight that has t mobile you can choose from the 1hr session or the 4 full free flight sessions. My question is when does the 4 session reset? Is it every billing cycle or every year? 

7
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Community Manager
2 days ago
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PeachnetTomFirst activity
asked in Plans, Features, and Billing

Proposal Not Honored, Salesperson MIA

Hello- I received an aggressive proposal from a T-Mobile sales rep to switch my business lines from Verizon. I was given a proposal in writing via email to pay off all of my equipment with Verizon (6 total devices), and also told that if I signed before the end of the month that I would receive my first two months free. I received a portion of the device buyout as a visa gift card, but was told that my 6th device buyout would be paid off as a credit on my bill. My sales rep eventually said that his manager approved the credits and that it would apply within a couple of weeks. It has now been 3 months since he said this, and 6 months since I began service. Now I cannot reach said rep by phone or email. Lots of emails and voicemails that do not get answered. I am missing more than $800 worth of promised, in writing credits.  How do I get this resolved? More importantly, how can I hold this rep responsible to honor what was offered. It has become more of a principle thing to me personally

7
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11 months ago
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jmcclubRookie
posted in Plans, Features, and Billing

Apple TV+ and Magenta 55+ Max

I have Magenta 55+ Max which includes Apple TV+ ‘for free’.  I have been having trouble logging into it.  I  was told last night by Technical Support that it is only for T-Mobile customers to use on Apple Devices.  Below is the terms from the T-Mobile website about Apple TV+.  No where does it say it will not work on other devices.  Has anyone else experienced not being able to use it on appletv.com on a smart tv? Apple TV+ now included with Magenta® MAX.Stream award-winning Apple Originals series and films all ad-free, and share with up to five family members on the same account, at no extra cost.Receive Apple TV+ (up to $4.99/mo. value) while you maintain one qualifying Magenta Max line in good standing. Valid only for Apple TV+ in the United States. Complete registration with Apple in the Apple TV app; requires iTunes/Apple Media Services account. Terms and Apple Privacy Policy apply; see the applicable terms at https://www.apple.com/legal/internet-services/itunes/us/terms.html. Mus

6
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3 months ago
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pyc90292Rookie
asked in Plans, Features, and Billing

How can I get my final bill?

I ported out all my numbers and no longer have my PIN.  The online account has been deactivated as well.Customer Service can’t even email me my final bill?How can I access the final bill?

6
syaoran
Pillar
2 months ago
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penahenryFirst activity
asked in Plans, Features, and Billing

Help Settling a Debt Collection

I got a final notice for my bill on April, 2022. Finally my account got turned over to a collection agency and my debt kept being built because I was going through a financial situation. My debt got sent to Convergent Outsourcing, Inc. and then I continued not paying and it got sent to I.C. System Inc. I was wondering if I can go to directly TMobile to pay for this debt. I got sent a letter from I.C. System Inc back in November, 2022 and well it's June, 2023 so I wanted to settle this debt immediately! I need a new phone and I want to open an account with TMobile immediately. I have all the bill documents with my account number and the collection debt letters to help assist with information about my debt. I just want to know once I settle this debt can I open a new account ASAP? I really wanted to get a new iphone. 

5
syaoran
Pillar
5 months ago
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thewellbusFirst activity
asked in Plans, Features, and Billing

Changing autopay payment method

Hello, About 2-3 months ago I changed the autopay payment method in my T-mobile account from one method to another, from a checking account to a credit card. The system shows that my new method is the DEFAULT method of payment. However, the autopay is pulling out of the checking account that was originally used. It just happened again today. The credit card method is the DEFAULT method of payment, yet T-Mobile is only withdrawing from the old account. My old account is a closed down business for which I need to keep it open for another couple months, but it’s not right for the debits to come from that business anymore. This is a very big problem! While I wait for an answer, I am going to DELETE the old method of payment. We’ll see how that goes.

5
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4 months ago
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tylerdivenFirst activity
asked in Plans, Features, and Billing

Google One Billing via T-Mobile Issues

Hi, I've spent literally 3 days trying to get this fixed but when I go to start activation for the Google One 2TB + Unlimited Photos it says"You can't activate your plan with this account. To finish activation, switch to the account you used to sign up for Google One."T-Force has no resolution and Google Support says they can't help since it's billed through T-Mobile.Does anyone know how I can get this fixed I definitely do not have any other Google account at all. Google Support was useless and I just get thrown back and forth between T-Mobile & Google Support.

5
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2 months ago
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WmyersFirst activity
posted in Plans, Features, and Billing

T-Mobile Won't Take Credit Cards Anymore! 😡 🤳🏻

We have used T-Mobile as our cell provider for many years and have our account auto pay monthly on a credit card. Today we got a text that T-Mobile will no longer offer its $10 per month savings when you auto pay unless you remove your credit card and pay by electronic check or debit card. Auto pay benefits T-Mobile the most, letting it get timely monthly payments and avoiding the big cost of chasing delinquent payments. We use our United Airlines Visa to auto pay now, which also is a partner with T-Mobile. Besides complaining to T-Mobile, I will complain to United Airlines, who wants me to use my credit card. This is a TERRIBLE business decision, T-Mobile. My business takes credit cards and does not penalize its customers. Who is with me in complaining to T-Mobile?

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4 months ago
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BTB7129First activity
asked in Plans, Features, and Billing

Cancellation

I bought my Apple 11 on 9/21/21.  I left SF on 8/21/22 and I find that I can’t use the phone to make local calls and I am retired with limited income and I can use the $60.42 more than the phone for my financial needs.  I would like to cancel this ASAP.Thank you for your assistance. 

4
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5 days ago
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AMY from ALLABOUTAIMFirst activity
asked in Plans, Features, and Billing

After 4 months of errors and no follow-up, why have I not been asked how the poor service from the business Representatives also known as experts has affected my business?

Written 2/1/22I was leaving MetroPCS with 5 lines at the end of September beginning of October. A customer service rep contacted me from T-Mobile I was offered for Samsung a32s and a tablet I believe a Samsung tablet but I’m not 100% what the promotion was now but it was a tablet. However I didn’t like how long it was going to take for me to receive the equipment and I didn’t want to pay all of the connection fees. There was another promotion at the time if you kept all of your own devices that you would just get a credit for each device. I did not know if my devices were compatible North they were unlocked as I was on the phone with the rep he told me I could go in the store and they would check it so I happened to be by store (with him on the phone). I went in and a gentleman checked my devices and told me they were all unlocked and that I would be able to use them. Him and the man I was speaking to on the phone conversed and I paid $150 to receive SIM cards. I went home tried to use

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1 year ago
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tamimd67First activity
asked in Plans, Features, and Billing

Two questions about 55+ plans

Two questions in one:1) Why do I have to prove that I am over 55 when that data is already in the T-Mobile system?  2) If I do have to do so, can I just verify that I am over 55 online so that I can compare plans myself?  I am not ready to switch today.

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4 months ago
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Jeff BFirst activity
asked in Plans, Features, and Billing

How do I get a copy of my phone conversation with T-Mobile?

I would like to know how do I get a copy of my phone conversation with T-Mobile?I was miss led by saleswoman in T-mobile store. When I called customer service they did a 3 way call with the store and sales rep I delt with. I would like to get a transcript or copy of conversation as evidence she lied to us. I thought car salesmen were bad, T-mobile is right up there with them 

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5 months ago
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WarbotraFirst activity
asked in Plans, Features, and Billing

is a company called fine power device, working with T-Mobile doing promotions and surveys

is a company called fine power device, working with T-Mobile doing promotions and surveys 

3
gramps28
Pillar
10 months ago
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dihahsFirst activity
asked in Plans, Features, and Billing

Tmobile Tuesday- how to add my business promotion

Tmobile Tuesday- Does any one have an idea of how to add my business promotion to Tmobile Tuesday?

3
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1 year ago
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Perezlovers2627First activity
posted in Plans, Features, and Billing

pay my bill

I need someone to talk to about my bill

3
gramps28
Pillar
7 months ago
C
CoachThunderKickboxingRookie
asked in Plans, Features, and Billing

The web Guard Filter has been taken over by your adminstrator

It is Showing that web guard is on our business T-Mobile Nokia High Speed Internet Gateway only. Plus, neither one of our cell phones from another service can get t T-Mobile app to work in order to change the web guard filter. It says it looks like we got our wires crossed. I was on my cell phone 3 hours last night just to find out no one can do it until the morning. They said it has to be something on customer service side. We have only had the modem a few days and we still have about 10 more days before 14 day cancel  guarantee without payment. I am unable to change anything on the app and on the computer when I log in. It is locked or was not filled in completely. Please let me know what can be done as I wanted to get rid of charter business internet.

3
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1 year ago
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Alex3738First activity
asked in Plans, Features, and Billing

What is the procedure for getting to the Voice Mail menu, I need to change the language to English

if i want to change the language how can i change it plz guide me. I explore settings but can’t find language settings. 

2
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6 months ago
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IritaFirst activity
published in Plans, Features, and Billing

T-Mobile

I want to remove some device on my T-Mobile account 

1322
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1 year ago
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Aorengo1First activity
asked in Plans, Features, and Billing

i need help

I made a purchase on a phone to pay it monthly but I wanted to get a different one I mistakenly preordered it what can I do?

2
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1 year ago
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circlejerkersFirst activity
asked in Plans, Features, and Billing

e setup to discourage sitppl from even trying to get anything addressed. Impossible to email tmobile

Tmobile why do you not have an email address ppl can contact you with ?? the tmobile site app won’t accept outside email as that would not give them full access to do whatever they want to your emails messages ETC. Why do your experts( that you make ppl contact you with (RIGHT) repeatedly ignore a request to speak to someone who is actually educated with your businesses operations. SUPERVISOR . Not happening. but 1 of 2000 experts answering the phone they give you to help and nothing ever does get past these techs that are programmed in appologies and excuses. ? Why won’t a supervisor ever return calling a customer even though several requests get made? Why is all the info in confirmation saying to contact us or link to this all send you to a page unnavailable ? 

2
gramps28
Pillar
1 year ago
A
Alex KFirst activity
posted in Plans, Features, and Billing

T-Mobile Business rep without knowledge caused customer switch

Since T-Mobile doesn’t have Customer Relations email or way to connect with them, I am posting my story here.I have been with T-Mobile 17 years, starting with one line and go into multi-line family plan. Recently, I have decided to switch Business plan and add 2 more lines. T-Mobile doesn’t have ability to setup plan online if using company tax id, I had to go through Sales Rep. After talking to rep, I expressed my desire to get a 5 line Business plan, but transfer 3 phone numbers from my current personal plan. I also said that I am looking for a specific offer online ($36/line for 5 lines). Rep explained course of actions as setting up business account with one line and transferring over rest of lines once account is activated. Getting SIM card and activating account took less than 24 hours and next day I called Experts (as suggested by Rep) to do the rest of the process. I have repeated my intentions and even walked Expert through T-Mobile Business website to confirm the prices. It t

2
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1 year ago
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ocerruttiFirst activity
asked in Plans, Features, and Billing

Dialing 1-800 numbers in the US from Peru

To anyone in the community. How do I make a call to a US toll-free number 1 800 284 2622 Avianca Airline Customer Service Phone Number from Peru (South America)? As well as the price if any. I am from the U.S. and desire to contact my airline to confirm my flight as well as make a luggage purchase for 2AUG. I have an iPhone XR. 

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syaoran
Pillar
1 year ago
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