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Accounts, Plans, Features, and Billing

5063 Discussions

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moondark715First activity
asked in Accounts & Services

Unable to logon my T-Mobile account

On Sunday afternoon @ 3:00 PM EDT, I attempted to logon to my T-Mobile account, via the web with three different browser and via the T-Mobile app on my phone, all with same results: Request Timeout.

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3 months ago
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DGRJRFirst activity
asked in Accounts & Services

Mr. Robinson

Hello, I am attempting to set up bill pay for my Wells Fargo account and I need the billing address. I live in South Florica.

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gramps28
Pillar
11 months ago
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AMITG111First activity
posted in Accounts & Services

my iphone 13

hii broke the screen to my iphone and the back piece as well. i know i had either a warranty or insurance and my question is im tryna get it fixed but im not trying to pay 378 or whatever just got a screen when theres other phone companys that keep sending stuff saying theyll pay my bill and give me the newest phone if i switch. so is there any way you can let me know if i can get my phone fixed for cheap if not ima just have to leave t mobile especially with everything getting more and more pricey.let me no what i can doplease and thanksTG 

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C
1 year ago
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Grizz1885First activity
asked in Accounts & Services

usage

I got a new phone for one of the lines in my plan now the color of thst phone changes on the app about 2 times a week and the usage of that line has dropped to next to nothing ehy is that happening.

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syaoran
Pillar
11 months ago
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EbbandFlowFirst activity
asked in Accounts & Services

how can i do emergency #change

I am having problems with a stalker..He just keeps doing different numbers no matter how many I block its almost 0400 and I have been up all night with the threats from yesterday.  HOW CAN I CHANGE MY NUMBER  ONLINE NOW SINCE NO CS is open

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syaoran
Pillar
3 months ago
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muzikid777First activity
asked in Accounts & Services

team of experts

What happened to my team of experts in Atlanta?  I've called customer care FOUR times today, waited between 20-40 minutes each time and all 4 times I have been disconnected because I am in a bad service area.  Only one time did I receive a call back and what is worse, each rep (including 2 supervisors) have told me different information; mostly because they all interpret the English language a bit different, as well as possess a different knowledge of what is and is not possible. JD Power award for customer support no more.  How do I file a formal complaint and speak with a rep in the US?

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syaoran
Pillar
6 months ago
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BabyJFirst activity
asked in Accounts & Services

phone plan

If my phone is from T-Mobile but it’s paid off can take it off one plan and put it on a different T-Mobile plan.

2
B
1 year ago
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SapperFirst activity
asked in Accounts & Services

Internet Inconsistency, no access while showing 5G and all bars

I love to eat from Which-fill-A; however, can’t make the orders using my T-Mobile phone on its network EVEN with 5G and all the bars. It doesn't connect with the servers there and doesn't allow the orders to go through when trying to make a mobile order. Now, I changed from AT&T but my wife’s work phone is under that company. If we use the AT&T phone as a hub, connect the T-Mobile to it and then make the order it works perfect. This happens EVERY TIME for the past year or more, in many if not all stores in the east coast or at least Florida. So my honest question. Is AT&T a better network? and Should I go back?

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S
1 year ago
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FredWilmaPebblesFirst activity
asked in Accounts & Services

trade ins

Does my old phone still work until my new phone arrives?

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syaoran
Pillar
10 months ago
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jwfree1973First activity
posted in Accounts & Services

EMR discount

How can I see if my EMR discount has been aplied?

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J
1 year ago
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ZhanyaFirst activity
asked in Accounts & Services

activation

I left Poland last year, and now I need a code for bank but I am not getting This code Because my number is inactive. What I can do

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Z
1 year ago
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doomooFirst activity
asked in Accounts & Services

Can I deactivate one person only later from Simply Choice plan?

I want to transfer to the other company, but my son is out of town so he needs to keep the current SIM until then. Can I deactivate the rest family member now and leave one for my son and deactivate his later? If it’s possible, how to charge?

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1 year ago
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Zee32First activity
posted in Accounts & Services

5 Star best customer care representative Ever

I had a great representative today with T-Mobile and I would like to 5 star Nilo for making my concern be at ease. 

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S
2 months ago
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agnjFirst activity
asked in Accounts & Services

First bill after port in

I ported in to T-mobile recently and i was charged $140 (2 lines on Magenta Max) upfront and then got monthly bills at the regular frequency. I have spoken with 3 different customer care reps and 2 store reps and got different answers from everyone. The latest answer I got is that this is a security deposit that I can utilize for my last bill. Has anyone faced a similar situation?

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1 year ago
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MlejnekFirst activity
asked in Accounts & Services

maria suspended account

Hello!i was speaking with Maria@t-mobileand and she proposed to me to change my plan, but she didn’t. @maria would You Please contact me?now my account is suspected and i can jot fo anything 

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M
1 year ago
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im_tiredFirst activity
posted in Accounts & Services

Tmobile process done INCORRECTLY

Has this happened to anyone?  I did an account transfer to my mom, in which my act was closed. (Dec’22)Before the transfer my mom purchased a new phone. They didn’t transfer my moms billing to the new account. So i was charged on my old account which still had my card info  I called over the phone and was told i couldn’t be refunded because the account is closed.  Apparently the process when transferring was done wrong. I had to transfer my moms device over to the new account before closing. I was helped with both transferring acct and closing (since it couldn’t be done at the t-mobile store) over the phone, so the person helping me have had to known that since the point was to transfer the acct (DEVICES AND ALL). I had NO idea they were going to charge me, i did not receive any statements for my last bill or ANYTHING. Plus i was charged in January too!!When i log in online it goes straight to my moms new account. So there was no way for my to see my bill for January or Feb! I woke up

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9 months ago
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coznofskiFirst activity
asked in Accounts & Services

Calling from Egypt

how can I find out how much it costs to call u.s.a. from egypt via t-mobile?

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C
10 months ago
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S2004First activity
asked in Accounts & Services

Shell Gas Saving is $0.09 cents, not $0.10

I've recently noticed that when I use my Fuel Rewards card (daily $0.05 off) to fill up with my T-Mobile Tuesday savings (additional $0.05 off), the price is always $0.01 MORE when I get my receipt than what's posted at the actual pump. This is the case at all the different Shell gas stations I've used in the DFW (Texas.) What's up with this? I got gas today and it was posted for $3.03.  With the $0.10 off, I should've paid $2.93 per gallon, but when I got my receipt, it clearly shows they took $0.10 off of $3.04. So I ended up paying $0.17 more than I should have. 

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gramps28
Pillar
7 months ago
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Andyb78First activity
asked in Accounts & Services

why

Why has t-mobile constantly overcharged me and now cut my service when I agreed to a payment plan , and I guess I'm gonna have to set up to file a complaint thru fcc or bbb when I got proof of there charged and what I paid and proof that their chat customer service agents disconnected from chat on purpose

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syaoran
Pillar
1 year ago
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juliemarieFirst activity
asked in Accounts & Services

Need to escalate a port-in

I have been trying to port a number from Comcast business to T-mobile. It keeps failing and I am asked to call customer support to supply additional information. When I call support, they just ask the same questions as before - they do not look at the history. There seems to be no way to escalate this problem to someone who can actually help. I have attempted the T-mobile support requests 10 times - still no port-in.  Is there any way to escalate this problem?

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J
1 year ago
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Mo3nFirst activity
asked in Accounts & Services

Autopay

Hello, I had switched my autopay on different credit card and removed the prior, but still my bill is pending to deducted the old one. please switch it to new card,Thanks,   

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gramps28
Pillar
9 months ago
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AlvaroFirst activity
asked in Accounts & Services

Prepaid legacy ..data

I need to have internet access (it does not matter if it is not high speed) for 12 days, but WITHOUT CHANGING MY CURRENT PLAN.It's possible?How can I do? ThankYou!!!!

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1 year ago
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JirehFirst activity
asked in Accounts & Services

Not receiving call from MS to authenticate accounts for MS (Broward County Schools)

As of last Thursday, April 6, 2023, cell phone issues occurred at my work site with Broward County Public Schools. I am not getting a signal. In fact, there is an “x” instead of bars. My cell phone (call/texts) is used to authenticate my MS account.Please advise

2
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7 months ago
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alarm_meFirst activity
posted in Accounts & Services

international roaming

Before our account switched over from Sprint, international roaming worked as exppected. However, the last 3 trips (to Israel, France, and Switzerland) the performance of the voice and SMS services have been poor. Some family members can receive texts, some cannot. Outbound calls rarely work. Inbound calls are hit or miss. Data generally works, although in France Orange seemed to intentionally slow things down through latency On the last trip, we spent over an hour with customer service to no avail Are other Sprint or TMobile subscribers experiencing this.

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4 months ago
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tswaugerFirst activity
posted in Accounts & Services

Fayette Mall Lexington T-Mobile scam

Sales agents at the T Mobile in Fayette Mall Lexington, KY are not truthful.In May they replaced my own phone w/ Samsung A32 saying it was free. But from November I’m being charged $19 for the phone claiming “offer is over.” in May they did not have iphone12 purple in stock so they said I could receive it by mail and return my old iPhone 7 to the Mall as the trade-in (I had concerns T-mobile would not agree w/ Mall agents that the iphone 7 was tradeable). After receiving the iphone 12 in the mail I returned to the mall to give my iphone 7 trade-in. They wouldn’t accept it and the agent lied saying he never told me to return it to their mail store.I will not deal w/ T-mobile agents at the Fayette Mall again.

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1 year ago
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