Postpaid

Accounts, Plans, Features, and Billing

5367 Discussions

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whatever1979First activity
asked in Accounts & Services

T mobile will not load

For months I have not been able to get on to the T mobile website. Have tried several different computers, browsers, phones. I have reached out to customer service, not very helpful in this matter.

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W
2 years ago
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danyaklFirst activity
asked in Accounts & Services

online paymen

Hello, I live in Dubai and use to pay my monthly payment online. It’s 2 weeks now and i’m not able to do so. I’m receiving the attached message. Please advise,Dany 

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D
2 years ago
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ChinchFirst activity
posted in Accounts & Services

Trouble getting refund

I left T-Mobile almost 2 years ago. All phones were paid in full and all numbers ported to new carrier. Some of the phones were getting monthly bill credits due to promotion. I kept getting monthly statements showing credits applied and in December all credits are over. I now have a $382 credit on my SUSPENDED account.  I have made 7 calls to customer service who have tried first PrePaid Visa, then several electronic check, then direct credit to credit card. All have failed. I even had one rep suggest I go to a T-Mobile store. I went to 2 different stores and both told me to call Customer Service.  Anyone have any suggestions on what I should do next?

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C
2 years ago
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MrBig1First activity
asked in Accounts & Services

manage my 3 line

I have 3 lines and have had for several years, all used in my business. I want to temporally eliminate text on one line. motivate an employee to call and not hide behind texts.  Is that possible.. 

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M
2 years ago
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skyaboveFirst activity
asked in Accounts & Services

How do i cancel my account with your horrible, non-responsive company?

Tried calling on multiple occasions but hold times are 45 minutes plus even though they say 15 minutesTried the thing where they call you back. It ask you to press #1 but it does not accept it. No chat available on the site. Just horrible customer service. 

5
drnewcomb
Pillar
2 years ago
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jbenchFirst activity
asked in Accounts & Services

usage history

It would be very helpful to have usage history - calls and messages  - for all lines on my account going back to 2015. Or earlier.What is the best way to acquire this?

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gramps28
Pillar
2 years ago
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Cliff112183First activity
posted in Accounts & Services

Login attempts

Has anybody been trying to login to my account… Between February 23 2022 and February 27 2022

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gramps28
Pillar
2 years ago
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goya1404First activity
asked in Accounts & Services

3G

will my Galaxy S9+ keep working after 3G is shut down?

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gramps28
Pillar
2 years ago
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LainieFirst activity
posted in Accounts & Services

Customer support

Last Thursday, we had an excellent customer service rep spend extraordinary amounts of time with us to try to resolve three months of documented problems with my new OnePlus 8 phone and T-Mobile account. I was promised a replacement phone and the return of $195 paid for service that he agreed I never received; I was told to cancel my auto pays for a few months; and I was promised a call from the same representative today at 12:30 p.m. to walk us through the set-up of the new phone once it had arrived. (Several hours after that call on Thursday, I received a confusing follow-up voicemail from a different customer service rep that discussed “escalation” and seemed to throw doubt on the assurance that the $195 would be refunded.) Now, the replacement phone is here, the auto-pays are canceled, and the callback never came. There seems to be no way to TALK to anyone at T-Mobile now about what to do next, and I have appointments starting at 2 p.m. the rest of the day, so sitting in a customer

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2 years ago
JonE
JonEFirst activity
posted in Accounts & Services

w customer servive

Jonathan@T-Mobile thank you so much with the  support on customer service, it’s hard these days to get some of that. what you did there was very helpful. i had questions and concerns about my billing and we knocked it out, gaining knowledge on how to work with t-mobile. thank you and i hope we meet again. and please keep up the good work.  

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JonE
2 years ago
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En KayFirst activity
asked in Accounts & Services

Block paid services on one line

While I have a number of lines on a family a/c, one number is with a child.  How do I ensure that this line cannot call numbers which levy charges, e.g. directory inquiries at $5 per call?

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E
2 years ago
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ophone1First activity
asked in Accounts & Services

Webstie not working

I am trying to purchase the $50 international plan for my phone because I’m in France. When I try to pay, the website freezes and says “Looks like we got our wires crossed.” I have tried on both my phone and laptop- same result. I have tried clearing cookies and cache- same result. This is very disappointing. I might have to switch back to AT&T. I paid more there but at least the website worked. 

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O
2 years ago
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PurpleReign718First activity
asked in Accounts & Services

Removing a line from family plan

I would like to remove an unused line from my family plan. Is it as simple as just calling and having the line removed. Or will there be changes to costs of the plan(losing discounts)?

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2 years ago
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lance111First activity
asked in Accounts & Services

no SIM notification/ need cellular QR code

Hi, I’ve recently got a notification that says, “No Sim.” I’ve checked my sim card, which looks fine but I’m not sure if a replacement is what I should be looking for. My cellular data also turned off and a QR code is required to turn it back on, how do I get access to this QR code?

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2 years ago
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Amanda2177First activity
asked in Accounts & Services

screen protector iphone 11

Purchased my phones dec 2020 with the insurance plan as well as qualified screen protectors. I’ve had the screen protectors replaced numerous times in store no problem. I went in today to get a new one but for whatever reason they couldn’t find in my account that I qualified for the free replacement. Has this happened to anyone else?

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A
2 years ago
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grasshopper802First activity
asked in Accounts & Services

Transferring my phone number and my account to my significant others account

Can I transfer my number, phone and watch to my girlfiend’s tmobile account even if I have installment contracts on my devices?

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G
2 years ago
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SpencNic0826First activity
posted in Accounts & Services

T-Mobile Tele-Sales Lied

Hello,I called 4 days ago to check plan prices compared to my Verizon account. I talked with Ryenermay and she told me that I could get $800x4 for trading in 4 iPhone XRs in exchange for new phones and also $200 for trading in an iPhone 6. She also told me that I qualified for the Magneta Max Military plan which included Apple Music and Spotify and other music streaming services. This was an important piece in making the decision to switch since we were getting Apple Music from Verizon for $5/line and my family really wanted to keep this option. After several days of calling customer support and tele-sales, and many, many hours on the phone. I found out today, after switching everything over, that Apple Music IS NOT included. She also sent me 2 Apple 20W USB C wall adapters and 2 Popsocket phone accessories. She told me that these would be “taken care of’ by T-Mobile. I took this to mean that I would not be charged for them. I found out this was also a lie and had to wait on the phone

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S
2 years ago
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Viktor VoloshynFirst activity
asked in Accounts & Services

CALLING TO UKRAINE

IT MADE ME THING FIRST TIME IN MANY YEARS TO SWITCH FROM T MOBILE. A DAY EARLIER CALLED TO ENABLE INTERNATIONAL CALLING TO UKRAINE, BEING ON HOLD FOR MORE THEN 20 MINUTES, AND THEN AFTER OFFERED 15$ A MONTH AND 30C/MINUTE. IT IS 20C/MINUTE FROM SKYPE AS YOU GO, AT$T OFFERED FREE LONG DISTANCE CALLS TO UKRAINE (FREE FREE FEELS LIKE I WANT TO TEXT IT MANY MORE TIMES). PLEASE MAKE YOUR SERVICE ACCESSABLE AND  AT LEAST COMPETANT. HOPEFULY THIS MESSAGE WILL BE HEARD.  P.S. I HAVE BEEN CUSTOMER OVER 6 YEARS NOW...

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V
2 years ago
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khafekenFirst activity
asked in Accounts & Services

Phone number

Recently switched from our family to Verizon to T-Mobile. Everything has been great except the temporary number I got still shows up for both my son and wife when I text then calling is my old number (that we kept) Does anyone know how to fix this?Thanks

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K
2 years ago
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Ed Sr Lightcap
asked in Accounts & Services

Prepaid grandfather in senior plan for 3G flip phone.

t-mobile usa ne ohio, Question on senior Grandfather in prepaid one a year payment plans from G3 flip phone to 5G phone? 

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2 years ago
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psamcowboyFirst activity
asked in Accounts & Services

Transfer contacts, pics and messages android to android

I saw another Q&A on this topic for IOS to IOS or android to IOS, but nothing on android to android.

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gramps28
Pillar
2 years ago
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Hope_755First activity
asked in Accounts & Services

Detailed call made

How do I find detailed calls on one of my phones?

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H
2 years ago
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Zeus808First activity
posted in Accounts & Services

cant process order

My brother got approved for service with no problem but upon checking out the system refuses to process the payment card. Any suggestions before heading to store?

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Z
2 years ago
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nateebinatureFirst activity
asked in Accounts & Services

Why is tmobile censoring text msg with links to mRNA critics websites?

https://justthenews.com/nation/free-speech/t-mobile-preventing-some-users-texting-link-interview-mrna-covid-vaccine-critics

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J
2 years ago
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AzTiGFirst activity
asked in Accounts & Services

How does the California Lifeline work program work

They say I qualify for the California Life Line Program, How does it work and if TMobile is a part of that program 

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A
2 years ago
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