Accounts, Plans, Features, and Billing
I have Scam Block on my cell line. Today I got a call with a Caller ID that didn’t look right to me, with a “122” prefix. (AAA-122-NNNN, actually “+1AAA122NNNN”). I let it ring out, and it didn’t leave a voicemail. I checked, and the number is definitely invalid, so I’m wondering why Scam Block let the number ring through? Shouldn’t invalid caller id’s be blocked? (The number is blocked by my phone now, BTW.)I also tried to report the number at callreporting.t-mobile.com, but was unsuccessful, I’m guessing because the number is invalid.
I was previously under my friend’s account. I requested to be released from that account and created a new account with T-Mobile. I wanted to keep my old phone number for my newly created account unfortunately, I was given a new number. I was advised by the support agent to contact customer service to request a transfer of my existing number to my new account. Has anyone had experienced the same thing? I have been calling CS but put on hold for more than 1 hour.
Please let your internal team know that Patrick is literally one of the VERY few individuals I have ever interacted with on the T-Mobile team who did an ABSOLUTELY AMAZING job in assisting me today! My day was terrible, until I met Patrick over the phone, and he helped solve all of my issues! Thank you so much for hiring such an awesome person. I have had a few negative experiences in the past with tmobile representatives who have been rude over the phone and did not care about my extenuating circumstances. I was honestly ready to switch services solely because of my negative experiences. Months later, after speaking with Patrick today, he made me realize that there are genuinely caring people in the world who would go above and beyond their work duties to ensure the customer’s issues are resolved. On behalf of the entire T-Mobile customer community, I would like to request that you give Patrick a bonus for actually caring about the extenuating circumstances that customers go through i
On July 1st I put $100 on this prepaid phone - 727-254-****. By mistake I put an additional $50 on this phone. I contacted T-Mobile and they said I would receive a refund. I received an email saying refund request #7002015005 would be reviewed within 2 business days. I have not received any further communication and have not received refund. Why.
Just a few months ago, T-Mobile provided great US-based customer service. I marveled that every rep. I spoke to was able to solve any problem. The call center was even in my state - it was “my team” as they say. Not anymore! This morning I was on the phone for any hour with “Rusty” in the Philippines, who couldn’t understand me, not could I understand him. He was clueless about my problem, even though T-Mobile had contacted me first about the problem. I had to tell him how to solve it. I begged to be transferred to the US-based team - he either couldn’t or wouldn’t. I would’ve never considered leaving T-Mobile, but now they’re worse than Verizon! What has happened?
Its more than 10 days since i started the process of transferring my Ooma landline number to T-mobile.Any ideas on how long does this process take. ?I have called the T-Mobile transfer Dept for the last few days to check on the status , takes more than an hour to get to someone and finally been getting the same standard answer “ Error, blah, blah .. some date needs to be set and will be done in 4 hours and we shall call you back “. No calls, nothing..Totally frustrated with the whole process..!!!
Any mention our domain in a c2c sms message causes messages to be dropped in perfect signal conditions. I am certain that this is grey route c2c filtering. We have registered a2c10dc number and a campaign, so our automated routes work fine. The core issue is that all regular, c2c sms messages that contain my domain name are blocked. (iMessage works, MMS through non TMobile apns work, and other carriers not messaging TMobile mostly work) The nature of my business is community fundraising, and we provide a personal link for donations to registers members. Members tend to share the link with friends and family. They are told not to message unknown contacts and that they must inform them of their intent prior to sending them a donation request. Looking through the TMobile code of conduct, this sort of usage appears to be omitted, there are mentions of 501c3 for text to donate, but that is not what's happening here, and it's not coming from an automated a2c route. These are c2c user driven
Netgear routers are renowned for their performance, yet users might face various issues that disrupt their internet connectivity. This comprehensive guide aims to address common problems associated with Netgear routers and provide effective solutions.1. Netgear Router Not Working: Troubleshooting Connectivity ProblemsExperiencing issues with your Netgear router not functioning properly? Our guide on Netgear Router Not Working provides troubleshooting steps to resolve connectivity problems effectively.2. Netgear Router WPS Button: Understanding the Connection ProcessConfused about how to use the WPS button on your Netgear router? Our article on Netgear Router WPS Button explains the connection process in detail.3. Netgear Orange Internet Light Error: Fixing Connectivity IssuesEncountering an orange internet light on your Netgear router? Our guide on Netgear Orange Internet Light Error offers solutions to resolve connectivity issues indicated by this error.4. Netgear Router Keeps Disconn
I went into a store in Oct because my TABLET QUIT GETTING WIFI. I WAS THEN GIVEN UNFIXED TABLET BACK. bUT ON THE NEXT BILL IT STATED THAT i PUT WIFI AND CABLE INTO MY HOUSE WITH A ADDTIONAL MONTHLY CHARGE. TOOK ME 2 MONTHS TO GET THAT FIXED. NOW…...IF I AM OVER AT FRIENDS HOUSE, I GET WIFI. IF I AM AT HOME I DONT. i ACTUALLY HAD TO USE A VERIZON HOTSPOT AND THEIR PASSWORD TO GET WIFI. SO, TODAY I CALLED AGAIN TO GET HELP AND THE IDIOT WHO ANSWERED PHONE STATED THAT MY PIN NUMBER WAS WRONG AND SO WAS MY SOCIAL SECURITY NUMBER (?). I AM 65. MY SOCIAL SECURITY NUMBER HAS BEEN THE SAME SINCE I WAS 15.
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