Accounts, Plans, Features, and Billing
T-Mobile will now be saving approximately 3% monthly on every account that has been strong-armed into migrating their autopay away from a credit card. I haven't seen any announcements indicating that those savings will be passed along to the customer. When will we see those savings?
Been trying to do an upgrade since yesterday and various errors with T-moble website and App. Chat help is useless.We were Sprint customers and have an iPhone 11 64gb. I select that as the trade-in to a iPhone 14 128GB. But later it shows my trade-in as an iPhone 11 256gb. The monthy payment is $5.42 for 24 months. Seems a good deal. But every time i try to check out I get various errors. Either it says technical errors, or it does not show the local store choice (for pick up) or the payment doesn’t work. I am also wondering why they show my trade in as 256gb when it clearly knows my phone is 64gb and had displayed that prior. I wonder if once they receive the phone they will change the price/discount they quote.This is alll quite frustrating as the CHat help was useless also.
I have been trying to upgrade my iPhone 7 to an iPhone 13 for a couple of days now and I don’t want to pay $30 to do that. This is something that worked flawlessly when I was a Sprint customer. While I am able to pick a phone and it’s features on the website, there is no additional function button to let me PURCHASE the phone. The app on my iPhone is even more useless, as I can’t seem to do anything at all with it. I will mention here that I do have a little experience with application interfaces as I have been in IT for over 30 years. I have found both the T-Mobile website and the phone app to be pretty much useless.
I want to see my phone information in the tmobile app, but when I log in with my phone # or email, it brings up my daughter’s account information (name, phone #, etc.). I am the primary account holder. I cannot switch to another account when I log in, likely because the app thinks my daughter isn’t the primary account holder. It used to work well several years ago, but then stopped working. I’ve called T-mobile and they didn’t know why. It’s been a few years and it’s still not working properly. Any thoughts? Anybody else experiencing this?
October 25, 2022, Please lend a hand during these troubling times. For over ten days, starting October 15th, I have had reduced speeds and hopping towers using the T-Mobile Home Internet. Before this, I settled with B2/N41 speeds of 300mbps down/45mbps up. As of today, I am now receiving B66/N41 with speeds of 2.7mbps down/ 1.7mbps up.My questions are these,If you are performing tower upgrades, how will I be notified once they are completed?Was I de-prioritized based on my bandwidth usage (College classes/Gaming/ Streaming)?I want to stay with T-Mobile based on brand loyalty; however, Verizon and Xfinity are offering more competitive packages right now. What will T-Mobile do to make this situation correct? -Signed,JBR
I had trouble Internet 5G gateway and had to cancel service. Was originally sent 3 devices, one to the wrong address and never recovered, one was sent back via ups and return tag but I was given the wrong return tag for the last one, How would you ensure you get the proper credit for returning the Tmobile Internet 5G Gateway instead of an FW business model which is what the return tag says. chuck
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