Postpaid

Accounts, Plans, Features, and Billing

5062 Discussions

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Don'tCallMeFirst activity
asked in Accounts & Services

Savings by no longer paying with credit card?

T-Mobile will now be saving approximately 3% monthly on every account that has been strong-armed into migrating their autopay away from a credit card. I haven't seen any announcements indicating that those savings will be passed along to the customer. When will we see those savings?

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gramps28
Pillar
7 days ago
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BellwallyFirst activity
asked in T-Mobile.com and T-Mobile App

Worst customer service

T-Mobile are the worst  company they never fix the issues they been charging me plan I wasn’t using their supervisor are the worst too I will never recommend to anyone 

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M
3 days ago
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frankeFirst activity
asked in Accounts & Services

keyloggers

is there any way to check for a keylogger installed on my iphone SE 

0
F
1 year ago
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danielpzFirst activity
asked in Accounts & Services

Samsung SM-J530Y J5 Pro Compatible with t-mobile pre-paid SIM?

Is the Samsung SM-J530Y J5 Pro Compatible with t-mobile pre-paid SIM card? Thank you

1
gramps28
Pillar
10 months ago
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skidro007First activity
asked in Accounts & Services

Home Internet

Is T-Mobile Home Internet Service eligible for the military discount?

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S
1 year ago
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sbell1212First activity
asked in Accounts & Services

Airpods dont work

What can I do about airpods sent to me and they do not work? There is no connection. I won them by answering a survey sponsored by T-mobile?

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S
1 year ago
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LidzFirst activity
asked in Accounts & Services

digits web base portal

no call logs for any time registered on the web portal for digits .. it comes and goes .. mostly goes.. how to we resolve? 

0
L
1 year ago
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tori228First activity
asked in Accounts & Services

TMobile Play App

When I first got my TMobile phone the T-Mobile play app had a ton of different channels to watch,now it only has a few,is this a subscription thing or has it just changed?

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11 months ago
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dezmo907Speaker
asked in Accounts & Services

Website and App errors

Been trying to do an upgrade since yesterday and various errors with T-moble website and App. Chat help is useless.We were Sprint customers and have an iPhone 11 64gb. I select that as the trade-in to a iPhone 14 128GB.  But later it shows my trade-in as an  iPhone 11 256gb.  The monthy payment is $5.42 for 24 months. Seems a good deal.   But every time i try to check out I get various errors. Either it says technical errors, or it does not show the local store choice (for pick up) or the payment doesn’t work.   I am also wondering why they show my trade in as 256gb when it clearly knows my phone is 64gb and had displayed that prior. I wonder if once they receive the phone they will change the price/discount they quote.This is alll quite frustrating as the CHat help was useless also.

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D
1 year ago
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Hootie2022First activity
posted in Accounts & Services

information separation

How do you separate phones on my account where the other phone doesn't get my emails and other information. 

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gramps28
Pillar
1 year ago
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toolwerxFirst activity
posted in Accounts & Services

Trying to upgrade my iPhone - T-Mobile App & Website useless on every platform I have

I have been trying to upgrade my iPhone 7 to an iPhone 13 for a couple of days now and I don’t want to pay $30 to do that. This is something that worked flawlessly when I was a Sprint customer. While I am able to pick a phone and it’s features on the website, there is no additional function button to let me PURCHASE the phone. The app on my iPhone is even more useless, as I can’t seem to do anything at all with it. I will mention here that I do have a little experience with application interfaces as I have been in IT for over 30 years. I have found both the T-Mobile website and the phone app to be pretty much useless. 

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1 year ago
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MrBig1First activity
asked in Accounts & Services

manage my 3 line

I have 3 lines and have had for several years, all used in my business. I want to temporally eliminate text on one line. motivate an employee to call and not hide behind texts.  Is that possible.. 

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M
1 year ago
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Shortgirl06First activity
asked in Accounts & Services

Device verification

According to the T-Mobile site some devices enable call verification to curb spam.  How do I know if my device is capable of doing this?

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S
1 year ago
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dianamrttFirst activity
asked in Accounts & Services

new line question

can i add an other line 

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gramps28
Pillar
1 year ago
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hello-123First activity
asked in Accounts & Services

Tmobile App brings up my daughter's account

I want to see my phone information in the tmobile app, but when I log in with my phone # or email, it brings up my daughter’s account information (name, phone #, etc.). I am the primary account holder. I cannot switch to another account when I log in, likely because the app thinks my daughter isn’t the primary account holder.  It used to work well several years ago, but then stopped working. I’ve called T-mobile and they didn’t know why. It’s been a few years and it’s still not working properly. Any thoughts?  Anybody else experiencing this?

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1 year ago
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JimbecoFirst activity
asked in Accounts & Services

auto club

How do I sign up for the one year Auto Club membership?

1
gramps28
Pillar
7 months ago
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dodburnettsrFirst activity
asked in Accounts & Services

Disconnected second line and bill has not changed?

I had second phone line turned off. 1-214-335-5700 was turned off but my bill has not changed.

0
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1 year ago
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jr2eatFirst activity
asked in Accounts & Services

East Tennessee Home Internet Speed Reduction

 October 25, 2022, Please lend a hand during these troubling times. For over ten days, starting October 15th, I have had reduced speeds and hopping towers using the T-Mobile Home Internet. Before this, I settled with B2/N41 speeds of 300mbps down/45mbps up. As of today, I am now receiving B66/N41 with speeds of 2.7mbps down/ 1.7mbps up.My questions are these,If you are performing tower upgrades, how will I be notified once they are completed?Was I de-prioritized based on my bandwidth usage (College classes/Gaming/ Streaming)?I want to stay with T-Mobile based on brand loyalty; however, Verizon and Xfinity are offering more competitive packages right now. What will T-Mobile do to make this situation correct? -Signed,JBR

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J
1 year ago
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JenninFirst activity
asked in Accounts & Services

acct access

When I try and log in it says my online access has been disabled. Contact primary acct holder. I am the primary acct holder. 

0
J
1 year ago
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BbdixonladdyFirst activity
posted in Accounts & Services

tmobile data and calls and text

The data usea information isn’t accurate 

0
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1 year ago
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CarSmartRookie
asked in Accounts & Services

what would you do?

I had trouble Internet 5G gateway and had to cancel service.  Was originally sent 3 devices, one to the wrong address and never recovered, one was sent back via ups and return tag but I was given the wrong return tag for the last one,  How would you ensure you get the proper credit for returning the Tmobile Internet 5G Gateway instead of an FW business model which is what the return tag says. chuck

0
C
11 months ago
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laura1454First activity
asked in Accounts & Services

protection

what are protection plans for?

1
gramps28
Pillar
1 year ago
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smudc1First activity
asked in Accounts & Services

voicemail

 All incoming calls do not go to voicemail . They ring through. Voice mail is set up and should pick up the call when it is not answered. What is the fix. Thank you 

0
S
1 year ago
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jvinolatheFirst activity
asked in Accounts & Services

Digits question

I use Digits on my cell phone and also on my desktop. Is there a way to have them stay on and not have to constantly login if I don’t use the application for a certain period of time? Thanks.

0
J
1 year ago
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CbalasFirst activity
asked in Accounts & Services

second line on account

Is there a discount to have a second T-Mobile home internet line at my second house?

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C
1 year ago
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